Hotels Near Dos Ojos Cenote Maya MYSTERY in Tulum

I usually don’t leave reviews, but after this wild experience, I had no choice. I was absolutely disgusted by the treatment I received at this hotel. I booked the hotel for a women’s retreat and interacted with 3 different people over the course of my time at the hotel. The first person checked us in and I informed him that Oke of the participants had COVID and wouldn’t be attending and the other person would be staying with me to nanny for my child. He said okay he would let the manager know and they would remove it from the bill. He took a deposit for the 5 rooms ($50 per day). He told us breakfast was served at the sister hotel, Zenses and we should eat there after yoga in the morning. He also informed us that while the website says bikes are complimentary, they don’t offer bikes and the beach is actually an hour away, not 30 minutes! What the hell? The next day, another woman asked for the remaining balance on the room. I asked if that was customary because I am used to paying that upon departure and she said yes, so I paid the balance. The day before our departure, I interacted with a 3rd woman who was very rude, impatient and said she was charged two rooms that weren’t even in my party for breakfast. I told her breakfast was included. I asked for her name. She refused to give it to me so I sent a screenshot of her to the manager and he failed to respond. She called the manger and both of them very rudely said breakfast was not included and told me they would be charging me for the room my nanny didn’t use and for breakfast, even though it was included. I requested a print out of my payment. They couldn’t provide it for a while and finally provided a document that was inaccurate I challenged them and questioned them over and over and they failed to address the issue or provide any type of resolve. I also advocated for bikes and when we took them out, the pedal fell off and we had to rely on the help of strangers to get us back because no one at the hotel was willing to come get us or support the issue. In addition, our rooms were not cleaned daily, despite the multiple requests. I had to come and get tissue, washcloths and empty the trash. Absolutely terrible service! I have been going back and forth with the “owner” for a while and he has ceased responding because there is 0 accountability. There’s also construction across the street constantly and wild dogs running around, it’s just not worth it. DO YOURSELF A FAVOR AND AVOID THIS PLACE AT ALL COSTS!!!! IT’S NOT WORTH THE HEADACHE!!

Absolutely loved staying at Mayan monkey hostel! I had so much fun almost beating Brian in a beer pong competition. He gave us free shots and somehow managed to be the sexiest man and woman at the same time!! We love Brian🥰🥰 he even took the picture for us!!

Let's start this out by saying I paid about $30 USD per night for two different five night stays in June 2022. The air conditioning worked purposely, despite what other reviews state, and there was nearly nobody there at all (like maybe eight or nine other people) during our stay. It is perfectly central - a less than ten minute walk from anything you want to do in the city. Plenty of cabs out front (if going to the beach the going rate is about 300 or 350 pesos, do NOT get ripped off!!!), and a half block from the bus station for easy transport back to the Cancun airport. Small pool was never skimmed, but whatever. Lots of ants in the room and a scorpion crawled under the door one afternoon, but hey, Tulum is in the jungle after all. 24 hour entrance with a man who will let you in the locked door after hours. Limited seating by the pool (only four chairs), so good in low season but you'll be on your towel on the ground if it gets any busier. Again though, I got a really good price, I've seen the hotel charge almost ten times as much when there is more demand and would have been very disappointed if the cost was much higher than I paid.

The room was very small and had a rooftop view, but the view was only on the 4th floor, so it wasn't that good, and I could see the window next door, so I had to keep the blinds open every day. The pool is small, but the interior is very neat and pretty. The female staff was a little rude when I checked in. Other staff are friendly

This is in a beautiful location in the National Park. They have a gracious staff, very well kept grounds and it is quiet. If you’re looking for a place that doesn’t just feel natural but actually is, this is the place. If you’re looking for more of a party vibe, you won’t be happy here. You’ll have to take a taxi to the hotel zone for the clubs. The food is excellent and well priced. Not cheap, mind you, but MUCH less than other hotel restaurants in the hotel zone. Please note there isn’t air conditioning in the rooms. They have a lovely fan over the bed and we had no problem cooling off at nights.

Beautiful boutique hotel with a kind team of workers! It feels like a little hidden gem tucked away off the beaten path. This hotel was my favorite part of my trip! Nicole at the front desk was very welcoming! The size of their suites is very generous and it's nice to have the space to spread out and relax. I loved having a full-sized kitchen area and they provide you with utensils, cookware, dishes, and everything you need to feel at home. The bed was on the firm side but very comfortable and it was nice to have separate air conditioning units in the bedroom and living room. I was pleasantly surprised to learn that my breakfast was included each morning because I booked directly on their website. At the time I'm writing this taxis into centro town were around $200 - $300 pesos from this area and a taxi into the hotel zone ran around $40 - $50 US. I would absolutely come back!

Nestled amidst lush greenery, Orchid Hotel in Tulum strikes a lovely balance between natural charm and modern comfort. From the moment we arrived and were greeted with a delightful welcome drink, the tone for a relaxing retreat was set. The hotel's unique architecture is a visual treat, harmonizing beautifully with its peaceful surroundings, yet it's conveniently walkable to the city's vibrant heart. The staff at Orchid Hotel deserves a special mention for their friendly and attentive service, always on hand to help and enhance our stay. Our room was a sanctuary of space and comfort, featuring a large, cozy bed that was perfect for restful nights. The spacious shower and the private outdoor bathtub added a touch of luxury, though the need for staff intervention to empty the tub did slightly limit our spontaneity. A standout feature was the complimentary access to the hotel’s exclusive beach club, enhancing our experience with lovely seaside relaxation options. On the downside, we faced a couple of hitches. There was an unpleasant odor from the toilet that was hard to ignore, and the breakfast—despite its hefty price tag—was underwhelming in both variety and flavor. Despite these issues, the positives of Orchid Hotel overshadow the negatives. Its tranquil location, combined with the generous room amenities, friendly service, and added beach club access, makes it a place I would happily recommend for a serene getaway in Tulum.

My partner and I are still staying at Amaka Calma, and up to this point, we have enjoyed everything. The ambiance has been exactly as promised: calm and tranquil. Just what we desperately needed. They don't allow personal speakers at the poolside and work very hard to maintain a quiet and peaceful ambiance for guests. That is until they can't: yesterday, a large group of partiers arrived and decided to ”set the tone” (their words). Since then, we have all been held hostage to their noise. The staff has been asking them to turn down their music; tone down the partying, etc. and I have been deemed the resident ”Karen” for asking them not to yell over each other below my deck. Folks, if you're looking for rest and relaxation in an apartment style suite, I highly recommend staying here. If you're a partier, looking for a swim up bar and a dance party vibe, this is not the place for you. There are hundreds of those places all over Tulum. They will welcome your ”tone” with open arms!

Highly recommend room #21! The breeze on the deck made the temperature perfect all day, all night, all week! If the cushion on the patio furniture was more comfortable I would have slept outside every night! Bed was comfortable. A/C worked good….we had to shut it off at night cause it got too cold. The staff was friendly. They have a Nesspresso maker in the room. Their Mojitos were the best of all the places we tried…and their prices were the most reasonable. The included breakfast was perfect for us. We like to stay in different places when we travel but would certainly stay here again!