Aman Venice

Large size room with amazing views, great history of hotel toured by staff

This was our first time at the Aman Venice and it went beyond our expectations! This was a mini-moon gift and we had a fantastic time; being able to come back to the comfort and warmth of the hotel after walking to the Biennale or visiting the city felt awesome. All of the staff was friendly and professional, from the incredible bar manager who personalized a whisky tasting for me on the fly, the concierge(s) who made perfect recommendations and the front office who helped with all the logistics, the restaurant team serving breakfast with a smile, or the room attendants who discretely readied the perfectly arranged room twice a day and left a different amenity each night! Shoutout to the very friendly Gigi who gave us a fantastic sunset boat tour, and the gentleman who I could see was definitely off-duty and leaving the premises in his comfort clothes, but still doubled back to open the gate for us! Of course, the GM was an exquisite presence and a testament to how traditional 5-star hospitality should be, offering pleasant and warm conversations while simultaneously noticing little details and remembering things that make guests feel special and their stay personalized. Thank you from the both of us to the whole Aman Team for making our Venice experience so memorable - grazie mille e arrivederci!

This place understands what modern travelers need. The tech integration is seamless, but it doesn't overshadow the human element. The staff is incredibly responsive, the rooms are designed for both work and relaxation, and everything feels fresh and well-maintained. The attention to soundproofing and bed quality shows they

We capped off 10 days in Italy at the Aman Venice, and we had high hopes. Most of our expectations were met, but there are a few items that were sorely disappointing, so it's tough to say that, overall, we found the experience worth the money. Let me start by saying this: The level of service in the hotel generally is top-notch. We were greeted by the general manager on arrival and there was always someone there to open a door or offer assistance. Kudos for this. The hang-up is this: Our room (the basic level bedroom--number 3) was not really *in* the Palazzo. It was, in a literal sense, but it was down an outdoor corridor on the first (lobby) floor and, unfortunately, one door down from the public bathroom. (Room 3 is also accessible by walking through a lobby gift shop, not really what I consider a prime location.) The room was spacious and well appointed, but wholly devoid of any Venice-specific detail. (There were what appeared to be historic brick columns, but we could have been in an New York City loft, or anywhere really.) What had been advertised has having a view of the private garden "below" (alongside a picture of a bed next to a large sunny window) was not what we encountered. The windows in our room were small and situated at the top of the wall, giving the impression that we were not looking down at a garden, but instead that we were in a subterranean bunker. Our wifi signal likewise suggested we were in a bunker--it was spotty even within the confines of our room. This, along with all of the lack of privacy that comes from being on the lobby floor, next to the only public bathroom on the floor, and the noise of people coming and going. I get it. You get what you pay for, and we did not spring for a suite, so maybe we shouldn't complain. But shouldn't the room at least fit the description advertised by the hotel? At very least, the hotel should clarify that these rooms are on the lobby level and, as a result, are not private and secure from non-guests coming and going. Back to not being "in" the Palazzo -- because of the strange location of our room, we literally entered the hotel three or four times. And the hotel is where all of the beautiful and historic details and (I assume, privacy) are. Instead we came and went thru the back entrance to the property which was directly next to the door to the public bathroom next to our room. We would have been more understanding had we not booked a room that included a guaranteed category upgrade if available. I presume the hotel will respond and say that the upgrade offer was only one level, and the level directly above us was full. But the hotel had availability the entirety of our stay, so why not allow us to stay in a nicer, empty room? Or upgrade someone else and let us have their room? I don't expect or feel entitled to upgrades ever, but I do a bit more when they are offered as part of the rate package and, in this case, we were on our honeymoon. Seems like an exception to

As someone with a deep appreciation for the little things, this hotel had me grinning from ear to ear. The handwritten welcome note, the perfectly fWhat a delightful surprise! The staff operates like a well-oiled machine, yet maintains such a personal touch. The common areas are wonderfully designed for both socializing and quiet relaxation. I particularly appreciated the little thoughtful details – from the turndown service to the personalized recommendations for local attractions. The place has such a unique charm that makes you want to extend your stay.luffed pillows, the locally sourced toiletries - every detail sang of thoughtfulness. The staff remembered my name and my coffee preference from day one. It wasn't just a stay; it was a masterclass in the art of hospitality.