Venice San Marco 4-star Hotels

Disappointed by the level of service and outdated hotel. For that very pricy 4 stars hotel, I would have appreciated a higher level.. the staff was not particularly friendly neither helpful. The room was very dark with casi no natural light, not renovated like the booking picture. The bathtub was broken, they send someone that didn’t care of it and said it was indeed broken, reception didn’t propose anything in exchange. I ended up trying to fix myself for 1/2h. Bit sad.. also the Jacuzzi/public bath or gym are not accessible for free. You have to pay and book ahead.. you would imagine it’s included in the price. Positive side: very well located in the center, in the main luxury street, explain the price I guess? The rooftop is really the highlight with beautiful sunset, where we drunk our complementary bottle. The breakfast is really good, one of the best so far. Will not come back, not worthy.

This was a really lovely hotel. Rooms were extremely comfortable the staff attentive always happy smiling and ready to help. Breakfast was all you could wish for catering for everyone. It has a beautiful terrace right on the grand canal opposite the old customs house with a wonderful view over the water to Giudecca and St Giorgios. We would definatel stay here again, could not actually find fault with it. One tiny detail I would just check the bill when you leave as it appeared we had taken several items from the mini bar when we had not. The lovely receptionist immediately removed said items from our bill so no harm done a little blip obviously but I might not have noticed had my daughter who was looking over my shoulder had not mentioned it to me.

Despite the small size of the rooms and smell of mould, Rialto hotel boasts a great location with amazing view of the historic Rialto bridge and the grand canal. We were lucky to enjoy the annual Regatta parade of charming gondolas passing by the canal just sitting by the windows of our hotel room. Tasty Venetian style breakfast is served in the water front terrace with view. A major renovation would greatly improve the quality of this hotel!

Hotel Dona Palace is a great place to stay. It is located very close to Piazza San Marco and connects well to the Giardini della Biennale and Rialto areas. It has its own jetty if arriving or leaving by water taxi and is not too far to walk and wheel luggage from the Vaporetto stops. The room was very comfortable with a 'real' double bed, decent bathroom with good water pressure, air conditioning and a small bar fridge. There was also a table and chair where I could work. The staff were friendly and helpful throughout my stay.

Walking distance from Rialto ferry station. Use goggle to help you . Nearby has supermarket and many restaurants. Super newer to San Macro Sq. Hotel- very clean and nice room. No toothbrush tho but the rest are awake . They even complimentary me a Prosecuo bottle as it’s my honey moon . So sweet ! Breakfast- complimentary. Variety is good. I had scramble egg and the crispy bacon was super good. If you have heavy luggage , take note that you will have to carry up and down a few flight of stairs when going to this hotel . Otherwise I recommend you after alighting at Rialto, turn to ur right… look for Max Mara… then from there goggle .. abit futher but only 1 flight of stairs .. dun be like me … follow the goggle map … carry thr luggage up and down 3 time … Dun really need to buy the 2 day unlimited ticket at 30E as actually can slowly walk from railway station to hotel … but with luggage … u can buy 1 way.. the rest juat walk slowly … save the euro for the food better . This is a very good hotel with good service and good location. !

This was my third visit to this Hotel. The location, the staff and the service keeps me coming back when ever I return to Venice. The location alone is worth the visit. The only slim negative was the bed. I think if Hotels push to singles together to make a king/queen they need a topper to stop you falling into the crack in the middle! A minor inconvenience that could be fixed.

The splendid hotel is in a fantastic location. It’s a short walk to the Rialto bridge and a little farther will put you at St. Mark’s Square. The staff is very friendly and the hotel has a comfortable and clean ambiance. While some places may have more ornate surroundings, the cost/value of the splendid is outstanding. Important tip - make sure to take time to visit the rooftop bar and sitting area. While the bar was only open in the evening, we took the opportunity to spend some time there in the morning and once in the afternoon. It’s a beautiful panoramic view where you can see the sun rise, listen to the church bells or maybe even a local opera singer warming up.

The staff were very accommodating to our needs. We had a late arrival and we arranged for our luggage we stored at airport coordinate and deliver to the hotel. Love it was on Grand canal and easy water taxi access.

Great room and even better location. Hotel contacted us the day of arrival to ensure we had all the right arrival information and made sure we knew how to get from the airport. Couldn’t be easier to find and so close to one of the vaporetto stops that there was no hauling luggage through the busy streets of Venice (this is a much bigger bonus than those new to Venice will realise). Really friendly staff on check-in (and throughout the stay) and room was made available for us early which was great. The room itself was huge, spotlessly clean and so much fresher than many of the older traditional hotels in town. The only downside to the hotel is that it doesn’t have a 24 hour reception (the guy leaves about 4pm) and it doesn’t offer many amenities (no laundry, no bar, restaurant or room service) which isn’t unexpected for a hotel of its size, and given the amount of options in the vicinity isn’t a big deal and they do provide a free mini-bar to compensate . All in all a superb little hotel which we thoroughly enjoyed and will definitely use again.

We are disappointed. This is not a 4 star hotel and highly overpriced for this poor quality. Overall feeling this is a hotel from 1990 and it was no renovation, maintenance since 30 years. We booked a ”Double Classic Room” and we got a room on the attic level which look total different than in the website images what we booked and expected. Morover we paid €325/night a month earlier but at arrival day it was just €255/night and the higher category Delux room was €288/night in their website. Which means we paid a higher price for a much lower quality room than even the Delux Room. It is not fair game. It would be fair if those lower quality rooms would be a different category with real images and for a lower price. We showed to the night receptionist that our room is different than on the website images what we booked, he was arrogant and aggressive, he repeated our room is ”correct category”. The room was on the attic level (5th floor) we can reach through a dilapidated small stair. The room has a fake air conditioner, a box which blows some air, but it is total ineffective, our room had almost 27C as we could see on the screen on the wall. Of course the receptionist said our room is 19C according to their computer, this was not true, the room was really hot. They said it is hot because of the attic floor, they provided a fan. The hotel could say they have AC, but the quality is really poor and total useless. We slept with a sleeping pill. Next day the boss lady gave us the Delux Room on the 2nd floor which was a better room than the attic one. The temperature was here ”lower” 25C with the same poor fake AC box. The hairdryer on the wall looks like a hoover from 1950, it was also total ineffective. The leathers on the chair and bed was very worn. Minibar fridge also poor quality. The ventilation in the bedroom did not work, it was like a sauna, so we needed ask service. But some hours later when we arrived our room door was open (20cm gap), the service guy forgot to close the room, fortunately earlier we have put everything in the safe box. It is a great irresponsibility from a hotel if a staff forgot to close the room of the quest. It is very sad for this base daily price the hotel unable to reinvest the money and make developments and maintaince. The location is nice, everything is very near in Venice. The other receptionist with the mustache was a nice guy. Venice has medieval design, but it does not mean the quality should be worn. For example we was also in the Gritti Palace, it was old fashion design but in good quality. Venice has 25 million tourist a year, but overall unfortunatelly the city is very dilapidated, I think it should be much more renovation and maintaince, I bet the old medieval buildings looked nice and not worn when they were built.