This is by far the worst place I have ever stayed at. Horrible staff, dirty apartment, terrible service, didn’t have most of the things that they said they did on the website. Pictures on the site are one big lie. We are here for 10 days due to a summer school in Verona, our showers did not have any warm water and was freezing cold. We went down every day to ask for it to be fixed. They would fix it after some very unfriendly looks but it would be broken again within 5 minutes. We had to go down every day to ask for stuff to be fixed, on day 5 they said a technician would come but it did not work or did not come (for we were out so never saw anyone). We asked them multiple times to change our apartments but they lied to us that there were no other rooms free. While on the site you could still book multiple rooms for those days. On day 6 they finally just gave us another apartment (smaler than the one we paid for) but still we had to go down every day now to get stuff fixed. Our balcony door got stuck we called them to come fix it for we had stuff on the balcony. The man came in did not apologized for anything (during our entire stay did not hear one sorry) asked us in the rudest way “what do you need” and then climbed through our window to grab our stuff of the balcony. Not gonna lie that was very funny but the door is still not fixed. So no more balcony. My friends are also writing reviews they have more on the apartment so read those Before you want to book here. I wouldn’t. The place is way to expensive for what state that it’s in. I know i want my money back for we did not get what we paid for at all. Quick little summary: moldy bathrooms, a lot limescale in the shower head, dirty floors, broken doors, broken hob, microwave broke down then the fridge, terrible staff, place stinks, no hot water, do not have any customer service skills, things barely work, didn’t provide with stuff listed on the website. Pls do not stay here.
80 Reviews