Guest User
December 31, 2024
Do NOT make the mistake of trusting this business!! *** FRAUDULENT OPERATORS*** Have had to Report them to the ATO FOR TAX AVOIDANCE. We’ve booked here twice - each time in October 2024 and December 2024 we were sent a text message to our phone asking to pay cash on arrival the day of check in, because the ‘eftpos was down’. Each time I called and stated I am travelling for work and using a business credit card I was then told ‘oh no problem that’s fine we can charge the card’. I booked online for 2 adults 2 infants and 2 dogs, I was sent a confirmation the cost is $280 for all guests INCLUDING dogs. I was charged $280 and now after check out I get charged another $50!!!! Never was I told when I spoke to them on the phone, at check in or ever called after check out that I was to pay an extra $50! When confronted I was hung up on 3 times after saying I want it refunded. Do not stay here they are so dodgy. I hope whoever owns it realises the managers are taking cash by lying about their eftpos being down!! Never will I stay here and I’ll be sure to let anyone else know not to stay because of the way they sneak charges to your card without your consent!