To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.5
Service4.7
Cleanliness4.7
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All reviews(1745)
Positive reviews(1680)
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Easy to get around(172)
Friendly front desk staff(97)
Close to metro(57)
Delicious breakfast(56)
Convenient for shopping(38)
Secluded lake view(25)
Average decor(12)
Luxurious(11)
Negative reviews(65)
Dr.mohanad 李剑
Deluxe Panoramic Queen Room
Stayed in May 2024
Business travelers
34 review
5.0/5
Outstanding
Posted on Aug 9, 2024
Amazing location , good price , super view to the lake
Response from Property: Thank you for choosing to stay at Wuhan Jin Jiang International Hotel. We are truly delighted to receive your valuable comments about our hotel. Located in a prime and convenient area, our hotel boasts easy access to two metro lines, a serene and picturesque environment, as well as a myriad of entertainment options nearby, all of which contribute to making it an exceptional choice for your stay in Wuhan. We are committed to providing you with an unparalleled guest experience, and your satisfaction is our utmost priority. We eagerly anticipate your next visit and look forward to welcoming you back to our hotel.
Guest User
Deluxe Panoramic Queen Room
Stayed in Feb 2024
Couples
3 review
5.0/5
Outstanding
Posted on Feb 14, 2024
A beautiful hotel at a beautiful and convenient location. Will stay here again
Response from Property: Thank you very much for your kind comments about our hotel. Your satisfaction is our greatest pursuit. We remain committed to providing excellent service and a comfortable stay. Thank you for your support and trust, we look forward to your visit again!
Guest User
Deluxe Panoramic Queen Room
Stayed in May 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on Jun 16, 2024
First time staying here. The hotel was very well located in the downtown area. Front desk staff gave me an upgrade to their executive room with a killing view. Room was clean and quite spacious.
Really dig the view of the lake and financial districts below. I would typically prefer a sunnier day for better visibility, but during my stay this time, it was drizzling and the blurry view was quite chill.
Breakfast ended a bit early but had some decent food options.
Lobby bar staff was not familiar with credit cards or Apple Pay but actually their handheld worked with my Amex on iPhone in the end. I had to work with her and her manager so keep in mind if you are using these options. I would recommend choose CNY on the POS machine and have your bank do the currency exchange. Their POS device charges 5.5% fee if you choose Dollar or equivalent.
Response from Property: Thank you for choosing to stay at Wuhan Jin Jiang International Hotel. We are delighted that you have chosen our hotel, which boasts a very convenient location with two Metro lines, beautiful surroundings, and abundant entertainment options nearby. We are sorry to hear that the breakfast service and the lobby bar experience did not meet your expectations during your stay. Your feedback is important to us, and we have shared it with our management team. We will be enhancing our staff training to ensure a smoother and more enjoyable experience for all our future guests. We are dedicated to providing excellent service to all our guests, and your feedback plays a crucial role in helping us achieve this goal. Once again, thank you for choosing to stay with us and for sharing your honest opinion. We hope that we will have the opportunity to welcome you back soon and provide you with a better experience.
Florian
Superior Queen Suite
Stayed in Mar 2024
Business travelers
3 review
5.0/5
Outstanding
Posted on Apr 21, 2024
Very friendly staff, very clean room and a huge and delicious breakfast!
I can only recommend this hotel to the fullest.
Response from Property: Dear Guest, thank you so much for your fantastic feedback! We are delighted to hear that you enjoyed your stay at our hotel.Your praise for our friendly staff, clean rooms, and delicious breakfast is truly appreciated. Our goal is to deliver exceptional service and a welcoming atmosphere for every guest, and we are pleased to know that we have achieved this for you.We are dedicated to upholding the highest standards of cleanliness and hygiene in our accommodations, as well as providing a varied and delicious breakfast to kick-start your day. Your recommendation is the best reward for our efforts. Thank you once again for choosing our hotel and sharing your experience with us. We look forward to welcoming you back in the near future! Warm regards!
BobP
Deluxe Panoramic Queen Room
Stayed in Nov 2023
Other
3 review
4.5/5
Great
Posted on Nov 21, 2023
Wuhan Jinjiang International Hotel will be my to go hotel whenever I visit Wuhan. It was a smooth check in at the reception area. The male staff speaks English and very polite and accommodating. I was put on a non smoking floor, which I requested upon booking. The room large and very comfortable to stay in. Over all rating: 5 stars👍 Thank you.
Response from Property: Dear guest,Thank you for choosing our hotel, we hope your stay experience can be one of the good impression of Wuhan.we will continue to provide quality service and look forward to and welcome your presence again!
Guest User
Executive Superior Deluxe Room (Double bed)
Stayed in Jun 2023
Family
2 review
5.0/5
Outstanding
Posted on Jul 12, 2023
Great experience, super friendly with kids.
Response from Property: 尊敬的賓客:非常感謝您入住武漢錦江國際大酒店,並在網上給予好評。酒店位於金融中心,同時擁有270度的西北湖美景,地理位置優越,步行5分鐘即可到達武漢的美食街,比鄰地鐵2號王家墩東站和地鐵7號線取水樓站,是商務出行或旅遊度假的上佳選擇。我們真誠期待您的再次光臨!順意問候!
布莱德
Deluxe Panoramic Queen Room
Stayed in Feb 2022
Solo travelers
8 review
4.7/5
Amazing
Posted on May 5, 2022
Nice hotel in a great location, close to a plethora of bars and restaurants. The staff were very accommodating and so was Xiao Xing the robot who can bring snacks and beer to your door. I would come back here.
Reijnaldo
Deluxe Panoramic Queen Room
Stayed in Feb 2022
Family
1 review
4.2/5
Very Good
Posted on Feb 3, 2022
We stay for 2 days at the hotel. And our overall experience was good . The hotel has been around for sometime in the heart of wuhan business district well located .
It has a gym swimming pool ( which was under renovation) a small playground in there restaurant and a chinese and western restaurant.
We expressed our disappointment that the pool was closed but the staff came to apologize in person treated us with complementary fruits and a free upgrade + late check out.
We were pleased about the adequate apologies and all staff during our stay was friendly.
We look forward to come back
6/9
Response from Property: Thank you for choosing stay at Wuhan Jin Jiang International Hotel. We are glad to receive your comment and recognition of our services and environment, the hotel is very convenient at location with two Metro lines, beautiful environment and abundant entertainment surrounding the hotel, makes the hotel be your best choice for stay in Wuhan. We are aplolgized for the gym is under renovation during the days, looking forward to meet you by your next visit.
Emma Sarah Elizabeth
Deluxe Panoramic Twin Room
Stayed in Feb 2022
Travel with friends
1 review
3.7/5
Posted on Feb 8, 2022
Great hotel but the gym and swimming was closed and they never told me in advance so that was disappointing.
Response from Property: Warmest greetings from Wuhan Jinjiang International Hotel, hope this message finds you well. We are very sorry to know that our staff did not inform you that our gym is out of service due to it under renovation. We have passed on your feedback to the relevant departments to make sure our staff provide high quality service to every guest. Please continue to pay attention to the hotel, we sincerely look forward to your visit again, to test our service quality improvement and improvement.
Guest User
Deluxe Panoramic Queen Room
Stayed in Dec 2022
Couples
1 review
5.0/5
Outstanding
Posted on Dec 27, 2022
Super
Guest User
Executive Panoramic Queen Room
Stayed in Nov 2024
Other
3 review
3.7/5
Posted on Nov 21, 2024
I booked a room online, but some details were not clear to me. I called twice to inquire, but the service staff did not satisfy me. They also avoided the important things. The room I booked would have fruit delivered, and the waiter also said it was different from other rooms. I thought it would be delivered every day, but I didn't know until the second day that it was only delivered on the first day. In fact, it doesn't matter. I went there to stay, not to eat fruit. The service attitude needs to be improved. The front desk service is average. The hotel facilities are relatively old. I booked two identical rooms, but the displays and furnishings in the two rooms are not quite the same. I didn't pay attention to the details. The price is not expensive, but it is not cheap overall. The breakfast is not delicious!!!
Original TextTranslated by Google
Response from Property: 非常感謝您的寶貴反饋,我們感到十分遺憾未能完全達到您的期望,特別是您提到的服務態度、早餐質量以及房間細節。請放心,您的意見已經被我們高度重視。對於您的入住體驗,我們將採取以下行動: - 所有客服團隊將進一步培訓,確保員工提供更貼心、專業、及時的服務,對客人需求快速響應,努力做到每一位客人都滿意。- 早餐團隊將審查菜單與服務流程,推行高質量餐飲品質的提升,追求更佳的味蕾體驗。- 針對房間佈置不一的問題,我們將強化標準化流程,確保同樣等級房間提供一致的體驗。- 我們的設施維護團隊將定期檢查與更新設備,致力於保持高質的住宿環境。 我們始終致力於提供超過您預期的服務,對於過去的不周到深感歉意。歡迎您再次光臨,以便我們有機會改善並提升您的體驗。
Anonymous User
Deluxe Panoramic Queen Room
Stayed in Nov 2024
Business travelers
5 review
5.0/5
Outstanding
Posted on Nov 15, 2024
This is my second time staying at Jinjiang International. As a well-established five-star hotel, both the location and service make people feel at home. This time, I was upgraded to a deluxe lake view room for free. I am very satisfied.
Original TextTranslated by Google
Response from Property: 感謝您的滿意與讚許!很高興得知錦江國際再次滿足了您的期待,特別榮幸您能享受到我們的豪華湖景房升級服務。我們一直致力於提供超越期待的住宿體驗與優質服務,您的反饋是對我們不懈追求卓越的極大鼓勵。我們承諾,將持續優化設施與服務,確保每一位客人如您一樣,都能感受賓至如歸的舒適與温馨。期待您下次光臨,再次創造難忘的住宿記憶。再次感謝您的支持與好評!
Zhuoan
Deluxe Panoramic Queen Room
Stayed in Nov 2024
Business travelers
27 review
5.0/5
Outstanding
Posted on Nov 10, 2024
Stayed at Wuhan Jinjiang International Hotel. The room was clean and tidy, the transportation was convenient, the hotel service was very good, and the lobby manager Xiao Zhu provided very good service. I will consider staying here next time.
Original TextTranslated by Google
Response from Property: 非常感謝您的好評,我們非常高興聽到您在武漢錦江國際大酒店的體驗如此滿意。房間的潔凈與舒適、便捷的交通以及我們的服務團隊,尤其是小朱經理的專業與熱情,是我們始終努力的方向。對於您的滿意,我們深感榮幸。我們期待着在不久的將來歡迎您的再次光臨,繼續為您提供超越期望的服務體驗。在您下次入住時,希望您能享受到更多方便與驚喜,您的回頭是我們前進的最佳動力。再次感謝您的支持與肯定!
Anonymous User
Superior Deluxe Room - with View (Double bed)
Stayed in Nov 2024
Business travelers
2 review
5.0/5
Outstanding
Posted on Nov 7, 2024
The interior design of the room is simple and elegant, and the furniture is well arranged, giving people a warm and comfortable feeling. The bedding is of high quality, soft and comfortable, making people want to fall asleep as soon as they lie down. The bathroom facilities are complete, including bathtub, shower, toilet, etc., and they are clean and hygienic. The room is bright and the curtains have good light-blocking effect, making people feel very comfortable.
Original TextTranslated by Google
Response from Property: 非常感謝您的肯定與好評!聽到您對我們的服務員態度滿意,我們倍感欣慰。其實每次服務時,我們都力求以温暖、專業的態度為每位客人提供最優質的服務體驗。然而,我們仍需不斷完善自我,提升物業管理水平,確保每一位客人都能享受到舒適、便捷的住宿體驗。如果您有任何意見或建議,希望能隨時告知我們,我們始終期待用更貼心的服務來回報您的信任與支持!再次感謝您的關注與好評,期待您的再次光臨!
Guest User
Executive Superior Deluxe Room (Double bed)
Stayed in Nov 2024
Couples
5 review
5.0/5
Outstanding
Posted on Nov 3, 2024
I rarely write reviews, but this time the experience was really good. On the morning of the check-in day, the hotel lobby manager, Mr. Zhu, contacted me. When he learned that it was my and my wife's wedding anniversary, he took the initiative to arrange the room layout and welcome fruit. In particular, the freshly made cake delivered after we checked in at night was fresh, delicious, and of very high quality! The overall service level was very high, and the facilities and equipment in the room were well maintained. Thanks again to Mr. Zhu for his warm and meticulous reception!
Original TextTranslated by Google
Response from Property: 非常感謝您的精彩評價和對酒店的高評價,尤其是對朱經理的特別稱讚。您的滿意是我們服務的最高追求。得知您的結婚紀念日對我們來説是份珍貴的記憶,我們很開心能有幸成為您美好時刻的一部分。關於蛋糕的確做出了精品,我們將鼓勵廚師團隊保持並超越當前品質。我們已特別注意到並記錄您的建議,對於房間佈置和小驚喜,未來我們將尋找更多方式來驚喜我們的貴賓,以及特別紀念場合。再次衷心感謝您,期待有機會為您和您的愛人提供更多的特別服務。