Shaanxi Aurum International Hotel (Bell and Drum Tower Huimin Street) Reviews

When I checked in I was given free room upgrade for my eight days stay. The staff were very friendly and helpful, especially the house keeping staff,they have a great smile all the while . When the FREE laundry was occupied and I can’t wait there, the staff volunteered to help me to wash and dry the clothing out and even iron the cloth for me. It was really surprising me. Sanitizing wipes and disposable bath towel, a map ,fruits and cookies as a free gift from the Hotel Manager together with a welcoming note. The hotel location is great, bus stop just in front the hotel and you can take the bus to many tourist attractions for 2RMB only. The subway station also near by abt 5 minutes walk for me. There is a musical fountain performance just opposite the hotel starting from 6.15pm to 6.45pm(abt that time). Besides that many restaurant just next to hotel and the food is delicious with reasonable price. The swimming pool and gym are closed for maintainance during my stay until 31 of Oct. That was a little disappoin**ent but the staff suggest to exercise at the park opposite the hotel as an alternative. All the amenities was provided except hair conditioner. It was a great experience to staying here, Definitely I will stay again in this hotel for my next visit and I will recommend it to my friends too.

The staff members at the hotel were very swift and professional in responding to our requests and needs. Special thanks to Jack, who escorted us to a pharmacy to buy insulin, and David, who opened the Florence restaurant and provided a late-night Western-style meal for us. Both Managers at reception were also very helpful and friendly. We had a great stay!

this hotel has a good location and excellent service , especially Sophia,give us more help 👍

Professional services, same as 5 star hotels. Got upgrade room. Will recommend to my friends

The Room was too hot like an oven The air conditioning did not work. The hotel knowingly gave us a room with the broken air conditioning. They gave us a fan. I suspect all the rooms had no air conditioning… Also we were supposed to get a free afternoon tea and they gave us 2 biscuits

Very good experience and very nice staffs. Good location too.

Great hotel, super well located in the city center. The room was huge, very clean and comfortable. There was a nice shower and bath tube. The breakfast was also varied and good quality.

The location of the hotel is perfect. You can get to the nearest subway station in 10 minutes and it is quite close to the Bell tower and the Muslim quarter. The service was very good. The staff is kind and tries to help with any issues you have.

All good hotel. Location is near centre of Xian, easy to go several places. All staffs are very kind and facilities are also good. Thx for upgrade room, we stayed very comfortable.

Not a word of English was once spoken here, despite claiming to be an International Hotel, with a Western restaurant. We were greeted by a sign saying that the swimming pool was closed, which was a major disappoin**ent as I had only booked this hotel to use the pool. I'm the room the tiles around the bath were all broken, and some on the floor too. It looks impressive when you first walk in, but then you notice issues. The "coffee" is undrinkable to a westerner who doesn't take sugar. A huge selection of Chinese food for breakfast, but considering this is called a Western restaurant the cooked breakfast was appalling. The cook should ask someone how to fry eggs as they were awful. One day we had sausages that were fine, but the spicy ones are nothing like western sausages and not nice. I'm used to awful bacon in most countries, so this left me with beans on toast. The second day there were no beans, so just toast. The third day beans were empty, so I asked for some. After 10 minutes they came out stone cold. Very poor.

Excellent service from the staff. Suggestion for the swimming pool: please provide towels for the guests. Thanks!

Very nice hotel in a good location. Very helpful and friendly staff.

located well service well tidy ｓｅｒｖａｎｔ friendly well meal well

The hotel is a bit older and especially the bathroom needs to be renovated.