Shaanxi Aurum International Hotel (Bell and Drum Tower Huimin Street) Reviews
Shaanxi Aurum International Hotel (Bell and Drum Tower Huimin Street)
30 Nanxin Street (Nanxin Jie), Xincheng District, Xi'an, Shaanxi, 710004, ChinaView Hotel Details
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Shaanxi Aurum International Hotel (Bell and Drum Tower Huimin Street) Guest Reviews
4.6/5
Very Good
2290 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.5
Service4.7
Cleanliness4.7
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All reviews(2290)
Positive reviews(2237)
Reviews with photos/video(367)
Easy to get around(179)
Delicious breakfast(151)
Friendly front desk staff(120)
Perfect for kids(36)
Located downtown(32)
Has facilities for children(9)
Negative reviews(53)
Guest User
Cozy Queen Room
Stayed in Nov 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Dec 17, 2024
Facilities: the room is a bit old, not modern decoration style.
Hygiene: very clean.
Setting: .in the downtown and very convenient
Service: very good, the lobby provide free drinks, and manager Wang is very nice.
Response from Property: Dear Guest, Hello! Thank you for choosing to stay at Oro International Grand Hotel. Your recognition of our hotel's products and services is greatly to us. Providing a comfortable experience for every guest is always our goal. We will continue to strive to offer attentive service and a pleasant experience for every guest. look forward to your next visit.
Ezequiel
Parent-child Room
Stayed in Sep 2024
Family
3 review
5.0/5
Outstanding
Posted on Oct 5, 2024
This is a fantastic hotel. Located in the center of Xi'an, close to the Bell Tower and many shopping malls and places to eat. The hotel is amazing, modern and with details of a luxury hotel. We stayed in a family room, comfortable, clean and spacious. Our stay was absolutely wonderful. Highly recommended.
Response from Property: Distinguished Guests: Hello! Thank you for staying at Aurum International Hotel. We are very encouraged by your recognition of hotel products and services. It is always the goal of every employee to make every guest have a comfortable experience. We will continue to work hard to provide every guest with considerate service and pleasant enjoyment, looking forward to your visit again.
JeanLiew
Family Suite
Stayed in Aug 2024
Family
9 review
4.2/5
Very Good
Posted on Sep 12, 2024
Great location! Easy accessible!
Walking distance have alot eateries and convenience store for grab & go 🏪
Hotel clean and comfortable!
Bed is comfy and the kid enjoyed soaking in the bathtub 🛁
Enjoy the stay and have a memorable trip with my family 🥰
Response from Property: Guests:Hello! Thank you very much for your stay and appreciation! I am glad to bring you a good time for your trip. Your appreciation is a great inspiration to the hotel and a driving force for our progress. We will continue to be enthusiastic and strive to make every guest feel at home. We look forward to your visit again! Welcome to come back again to experience, wish life, Happy Life!
Joy
Cozy 2-bed Room
Stayed in Jul 2024
Family
3 review
5.0/5
Outstanding
Posted on Aug 5, 2024
Didn’t have opportunities to dining in at the hotel itself, since there are so many local food choices, but can definitely say that their customer services are among the top notches. Smooth check-in/out, free laundry amenities, conveniently located in the heart of Xi’an (Bell Tower area), which makes it easy to reach pretty much everywhere in and around Xi’an. Really appreciated Ningning’s help towards our laundry need! Believe me, laundry is equally an important part of our journey during our stay in China, since we were traveling during the summer time. Overall, it is a good lodging venue!
Response from Property: Dear guest, thank you for recognizing us. Seeing your detailed review and meticulous observation proves that you have made valuable evaluations of our work with great care. The high-quality stay experience of our guests is the initial goal and permanent responsibility of Oro Hotel. We need your valuable opinions and suggestions on the way forward. We will continuously strive to provide high-quality service to every customer.
Guest User
Parent-child Room
Stayed in Jun 2024
Family
1 review
4.5/5
Great
Posted on Jul 30, 2024
Family enjoy the spacious ensuit room with comfortable beds and sofas. Old style decoration like travel back twenty years. Kids like the toys. The umbrella in the wardrobe is helpful when it rain.
Response from Property: Dear guest, seeing your five point review, I immediately feel full of vitality. Thank you very much for your trust. We have chosen Oro among many hotels, and it is our duty to provide you with high-quality and attentive service, so that you can feel the warmth of home even in a strange city. Your appreciation has greatly encouraged the hotel and is also the driving force for our progress. We will continue to maintain our enthusiasm and strive to make every guest feel at home. We eagerly look forward to your visit again! All employees of Oro wish you and your family good health, all the best, and a happy mood every day.
Guest User
Superior Room (2 beds)
Stayed in Jun 2024
Family
4 review
3.7/5
Posted on Jul 25, 2024
Generally good hotel and not too far from the city main streets. We took this hotel mostly for the swimming pool for the kids. HOWEVER be aware that the swimming hat is required and you cannot rent one. That means that you must spend 40 yuan per each! And a very basic one!
A rather ridiculous requirement for the hotel swimming pool! Who in earth travels with the swimming cap?!
Response from Property: Dear guest: Hello! Thank you for your stay. We have been paying attention to the guests' feelings during their stay, and we apologize for not being able to give you a five-star rating in some aspects. We look forward to your visit again!
Buisin
Cozy 2-bed Room
Stayed in Jun 2024
Couples
4 review
4.2/5
Very Good
Posted on Jul 22, 2024
When Check-in, the receptionist tell us, our room that we booked not available. She want booked new room for us with different rate, but i was reject. She said this happen because the hotel sistem and trip.com are not connected.
Response from Property: Dear family, Hello, I am very sorry to bring you a bad feeling, later we will make a reservation in this regard, will not lead you to the shop did not find your reservation, again sorry, I wish you a happy life!
Guest User
Superior Room (2 beds)
Stayed in Jun 2024
Family
1 review
5.0/5
Outstanding
Posted on Jul 12, 2024
I am taking 3 boys with me for a two days family trip in Xi'an. The hotel is in a prime location, walking distance to local tourism attractions in walking distance. It's next to the Shanxi province government building. The square in front of the government building has a music fountain which will blow water more then 10 stories tall. This is fantastic. The rooms are big and clean, breakfast has both eastern and western styled food which was rated the best breakfast they had in China by the 3 boys.
We were trying to eat at the famous muslin street but find it too hard to enjoy due to the huge crowd even during the rain. We found a local chain food store next to the hotel is our favorite, it is called 秦晋味道.
We visited the Terracotta Army and Shanxi history Museum. They are so famous that there are huge crowd. It's like trying to get on the subway during rash hours in Tokyo. But there is a hidden treasure that is much worth than the Terracotta Army. It is called Mausoleum Museum of Bronze Chariots and Horses. This one is included with the purchased tickets of Terracotta Army. Not many people go there due it is 1 KM away and there is a long walking to reach the exhibit as well. The level of technologies used are amazing. It's a shock for us.
The hotel is required by the government to collect both the passport and VISA information. So be prepared.
I will use this hotel again for my next trip.
Response from Property: Dear guest, thank you very much for your perfect review! It is an honor that the environment and service of the hotel during your stay left a good impression on you. We provide excellent and efficient "warm and welcoming" services for business travelers and leisure vacationers, and offer a reassuring stay experience. Your satisfaction and support are the driving force for our unlimited progress. The staff of Oro International Hotel sincerely look forward to your visit again!
tHegR8gAmE..
Cozy 2-bed Room
Stayed in Jun 2024
Family
19 review
5.0/5
Outstanding
Posted on Jul 11, 2024
Indeed a great hotel in the heart of Xi'an. The bell tower is at walking distance from the property. The food street is also very near. The hotel staff are very cooperative and professional. Highly Recommended
Response from Property: Thank you very much for your five-star review and enthusiastic recommendation. Your affirmation is our greatest support! It is an honor to receive your full marks of praise. We will continue to maintain high-quality service as always, and thank you for sharing your love with everyone. Satisfaction is just the starting point, and your satisfaction is our pursuit. Here, we believe that guests are neighbors, so we are particularly concerned about everything in your room. We will definitely show you a better version of ourselves, always by your side, and strive to serve every family member well. We look forward to your next stay
kenzi
Superior Room (2 beds)
Stayed in May 2024
Family
3 review
4.7/5
Amazing
Posted on Jul 1, 2024
The best hotel i've ever stayed for 4 stay. Its old hotel but clean, breakfast delicious for indonesian taste. Cleanliness is the most important, many staff in check in counter, fast response when calling to front desk. Wonderful...
Response from Property: Dear guest, your satisfaction is our greatest motivation! The hotel is committed to providing every guest with warm and thoughtful service, as well as a warm and secure living environment. The hotel has a superior geographical location, convenient transportation, and is the best choice for business and travel amidst the hustle and bustle of the metropolis. Sincerely looking forward to your next stay!
ttgele
Cozy 2-bed Room
Stayed in May 2024
Travel with friends
18 review
5.0/5
Outstanding
Posted on Jul 1, 2024
Good hotel. Met all of our needs. The pool was very small and could use deep scrubbing.
Response from Property: Dear customer, hello. Thank you for your support and trust in us. The comfort of staying outside is the expectation of every traveler. We will continue to work hard to provide you with professional services and detailed experiences, making your journey perfect. Looking forward to choosing to stay at the Aurora Hotel again!
Guest User
Superior Double Room
Stayed in Sep 2023
Travel with friends
1 review
5.0/5
Outstanding
Posted on Oct 28, 2023
When I checked in I was given free room upgrade for my eight days stay. The staff were very friendly and helpful, especially the house keeping staff,they have a great smile all the while . When the FREE laundry was occupied and I can’t wait there, the staff volunteered to help me to wash and dry the clothing out and even iron the cloth for me. It was really surprising me. Sanitizing wipes and disposable bath towel, a map ,fruits and cookies as a free gift from the Hotel Manager together with a welcoming note. The hotel location is great, bus stop just in front the hotel and you can take the bus to many tourist attractions for 2RMB only. The subway station also near by abt 5 minutes walk for me. There is a musical fountain performance just opposite the hotel starting from 6.15pm to 6.45pm(abt that time). Besides that many restaurant just next to hotel and the food is delicious with reasonable price. The swimming pool and gym are closed for maintainance during my stay until 31 of Oct. That was a little disappointment but the staff suggest to exercise at the park opposite the hotel as an alternative. All the amenities was provided except hair conditioner. It was a great experience to staying here, Definitely I will stay again in this hotel for my next visit and I will recommend it to my friends too.
6/10
Response from Property: Dear guests, thank you very much for your praise of our hotel, we will continue to live up to your praise. Thank you again for your affirmation of the hotel, looking forward to visit again, I wish you a pleasant trip!
Lorraine
Superior Double Room
Stayed in Jan 2024
Travel with friends
1 review
4.7/5
Amazing
Posted on Feb 15, 2024
The staff members at the hotel were very swift and professional in responding to our requests and needs. Special thanks to Jack, who escorted us to a pharmacy to buy insulin, and David, who opened the Florence restaurant and provided a late-night Western-style meal for us. Both Managers at reception were also very helpful and friendly. We had a great stay!
Response from Property: Dear guests, thank you very much for your full marks! I am honored to have left you a good impression of the hotel's environment and service during your stay, we provide excellent, efficient and comfortable“Warm and friendly” service for business travel and leisure vacation guests and give them a comfortable stay experience. Your satisfaction and support is the driving force for our unlimited progress, Aurum international hotel staff sincerely look forward to your visit again!
Trip users
Superior Double Room
Stayed in Oct 2023
Family
5 review
4.7/5
Amazing
Posted on Dec 1, 2023
Professional services, same as 5 star hotels. Got upgrade room. Will recommend to my friends
Response from Property: 尊敬的賓客,非常感謝您對我們酒店的好評,我們會再接再厲不辜負您的好評。再次感謝您對酒店的肯定,期待再次光臨,祝旅途愉快!
Justin Leonard
Superior Room (2 beds)
Stayed in Sep 2023
Other
5 review
1.0/5
Posted on Oct 14, 2023
The Room was too hot like an oven
The air conditioning did not work.
The hotel knowingly gave us a room with the broken air conditioning.
They gave us a fan.
I suspect all the rooms had no air conditioning…
Also we were supposed to get a free afternoon tea and they gave us 2 biscuits
Response from Property: Dear guest, thank you for taking the time to comment amidst your busy schedule. The hotel air conditioner is a central air conditioner, and the on/off time is consistent with the municipal government. In early October, if it continues to rain, the room may be stuffy. The room arrangement by the front desk sister is random and not targeted; Also, there is the afternoon tea you mentioned. The hotel offers free desserts. We are very sorry that the hotel does not offer free afternoon tea, which has caused you a bad experience. We apologize again. If you have any questions during your stay, please contact our deputy manager. We look forward to your visit again and wish you a happy life!