Kempinski Hotel Xiamen

Kempinski Hotel Xiamen Reviews

Kempinski Hotel Xiamen

No. 98 Hubin Middle Road, Siming District, Xiamen, Fujian, 361004, ChinaView Hotel Details
Kempinski Hotel Xiamen
Kempinski Hotel XiamenKempinski Hotel XiamenKempinski Hotel Xiamen
Check available rooms for your travel dates
We Price Match
1 night

Kempinski Hotel Xiamen Guest Reviews

4.6/5
Very Good
2147 review
Verified reviews
Location4.6
Amenities4.5
Service4.6
Cleanliness4.6
Filter by:
Sort by:
All reviews(2147)
Positive reviews(2064)
Reviews with photos/video(402)
Friendly front desk staff(131)
Delicious breakfast(121)
Secluded lake view(47)
Stayed multiple times(30)
Delicious buffet(18)
Located downtown(13)
Has rooms for families(11)
Negative reviews(83)
Martin Hubert
Deluxe Double Room
Stayed in abr 2024
Business travelers
43 review
3.2/5
Posted on 5 may 2024
still are problem to handle a bag and can't sure you will get a coffee at the breakfast or not.
Response from Property: Dear Valued Guest,It was indeed our pleasure to have you stay with us at Kempinski Hotel Xiamen and nice to read such wonderful comments. Thank you very much for taking the time to share your experience. We sincerely look forward to welcoming you back once again upon your next visit to Xiamen.With my best personal regards,Nick EelesGeneral Manager
Lee Jenette
Deluxe Double Room
Stayed in mar 2024
Couples
2 review
4.0/5
Very Good
Posted on 31 mar 2024
I guess 5 star hotels aren’t what they used to be. Dirty nails, messy hair front liners. Check in process was unclear, the way he talks is like mumbling. And he did not bother to explain. I am a mandarin speaker and yet he still speaks unclearly. Major disappointment.
Response from Property: Dear Valued Guest:It was indeed our pleasure to have you stay with us at Kempinski Hotel Xiamen and I truly appreciate your valued comments which are very much appreciated.May I take this opportunity to apologize for the inconvenience you encountered during your stay. Rest assured we shall address these points you mentioned appropriately. With my best personal regardsNick EelesGeneral Manager
Choong
Deluxe Room (2 beds)
Stayed in nov 2023
Business travelers
9 review
5.0/5
Outstanding
Posted on 20 nov 2023
Nice Hotel and will recommend to friends that travel to Xiamen.
Response from Property: Dear Valued Guest, It was indeed our pleasure to have you stay with us at Kempinski Hotel Xiamen and nice to hear you had a most enjoyable and relaxing stay with us. Thank you very much for taking the time to share your experience. We sincerely look forward to welcoming you back once again upon your next visit to Xiamen. With my best personal regards, Nick Eeles General Manager
MVY
Deluxe Double Room
Stayed in ago 2023
Couples
25 review
4.7/5
Amazing
Posted on 18 sep 2023
Nice room with an awesome view . Very friendly staff
Response from Property: Dear Valued Guest,It was indeed our pleasure to have you stay with us at Kempinski Hotel Xiamen and nice to hear you had a most enjoyable and relaxing stay with us. Thank you very much for taking the time to share your experience.We sincerely look forward to welcoming you back once again upon your next visit to Xiamen.With my best personal regards,Nick EelesGeneral Manager
Guest User
Prestige Deluxe Double Room
Stayed in nov 2023
Couples
4 review
3.7/5
Posted on 24 nov 2023
Overall the hotel has great service and good hygiene. Was surprised to see they even has Xmas decorations. The only minor thing is the mattress in the room is very soft which makes it diffficult for someone with some backbone problem.
Response from Property: Dear Valued Guest:It was indeed our pleasure to have you stay with us at Kempinski Hotel Xiamen and I truly appreciate your valued comments which are very much appreciated.There is hard mattress available to provide to our guests upon needs, pls kindly contact with our guest service centre to order upon during your next visit. Once again I thank you for choosing Kempinski Xiamen during your recent visit and for your valued comments.With my best personal regardsNick EelesGeneral Manager
Guest User
Deluxe Double Room
Stayed in nov 2023
Business travelers
40 review
4.2/5
Very Good
Posted on 28 nov 2023
not as young as it was. sitting right next to Yundang Wai lake, superb! the bar on G/F is a gem.
Response from Property: Dear Valued Guest,It was indeed our pleasure to have you stay with us at Kempinski Hotel Xiamen and nice to hear you had a most enjoyable and relaxing stay with us.We sincerely look forward to welcoming you back once again upon your next visit to Xiamen.With my best personal regards,Nick EelesGeneral Manager
Guest User
Deluxe Double Room
Stayed in jun 2024
Couples
5 review
4.7/5
Amazing
Posted on 6 jun 2024
Friendly front desk staff, breakfast good
Response from Property: Dear Valued Guest,It was indeed our pleasure to have you stay with us at Kempinski Hotel Xiamen and nice to hear you had a most enjoyable and relaxing stay with us.We sincerely look forward to welcoming you back once again upon your next visit to Xiamen.With my best personal regards,Nick EelesGeneral Manager
Julien
Deluxe Double Room
Stayed in abr 2023
Business travelers
20 review
5.0/5
Outstanding
Posted on 14 abr 2023
Always a pleasure to stay at the Kempiski. Staff is very kind. Place is huge and well equipped. Definitely and still one of the best hotel in Xiamen
Response from Property: Dear Valued Guest,It was indeed our pleasure to have you stay with us at Kempinski Hotel Xiamen and nice to hear you had a most enjoyable and relaxing stay with us.We sincerely look forward to welcoming you back once again upon your next visit to Xiamen.With my best personal regards,Nick EelesGeneral Manager
Christerkk
Deluxe Double Room
Stayed in nov 2023
Other
15 review
5.0/5
Outstanding
Posted on 19 nov 2023
Had a really nice stay at Kempinski! Recommend this hotel if you are going to Xiamen.
Response from Property: Dear Valued Guest,It was indeed our pleasure to have you stay with us at Kempinski Hotel Xiamen and nice to hear you had a most enjoyable and relaxing stay with us. Thank you very much for taking the time to share your experience.We sincerely look forward to welcoming you back once again upon your next visit to Xiamen.With my best personal regards,Nick EelesGeneral Manager
John Kenneth Ocampo
Deluxe Double Room
Stayed in sep 2023
Couples
4 review
5.0/5
Outstanding
Posted on 27 sep 2023
I have been to this hotel before and it still have the same service as before.. The staff have been very helpful and courteous as well It made our visit even more pleasurable
Response from Property: Dear Valued Guest,It was indeed our pleasure to have you stay with us at Kempinski Hotel Xiamen and nice to hear you had a most enjoyable and relaxing stay with us. Thank you very much for taking the time to share your experience.We sincerely look forward to welcoming you back once again upon your next visit to Xiamen.With my best personal regards,Nick EelesGeneral Manager
Josh Tan 87
Deluxe Double Room
Stayed in sep 2023
Business travelers
3 review
5.0/5
Outstanding
Posted on 17 sep 2023
Patrick, Linda, Hayley Li has been very helpful and provide very good service. Thank you for the wonderful experience here
Response from Property: Dear Valued Guest,It was indeed our pleasure to have you stay with us at Kempinski Hotel Xiamen and nice to hear you had a most enjoyable and relaxing stay with us. Thank you very much for taking the time to share your experience.We sincerely look forward to welcoming you back once again upon your next visit to Xiamen.With my best personal regards,Nick EelesGeneral Manager
Vivien Huang🍀wenjing
Deluxe Double Room
Stayed in mar 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on 8 mar 2024
Linda supply the best service! Thank her so much 👍
Response from Property: Dear Valued Guest,It was indeed our pleasure to have you stay with us at Kempinski Hotel Xiamen and nice to hear you had a most enjoyable and relaxing stay with us.We sincerely look forward to welcoming you back once again upon your next visit to Xiamen.With my best personal regards,Nick EelesGeneral Manager
Emil
Deluxe Double Room
Stayed in mar 2024
Couples
2 review
5.0/5
Outstanding
Posted on 27 mar 2024
I had a very nice stay at Kempinski in Xiamen!
Response from Property: Dear Valued Guest,It was indeed our pleasure to have you stay with us at Kempinski Hotel Xiamen and nice to hear you had a most enjoyable and relaxing stay with us.We sincerely look forward to welcoming you back once again upon your next visit to Xiamen.With my best personal regards,Nick EelesGeneral Manager
Guest User
Deluxe Double Room
Stayed in ago 2023
Solo travelers
1 review
5.0/5
Outstanding
Posted on 14 ago 2023
Spent 6 nights here and thoroughly enjoyed it. Everyone was super attentive and helpful especially Alex who managed the welcome desk area. The breakfast was very enjoyable and they had many different options to choose from, all of which were kept hot and refilled when low. Anything that I couldn’t find such as the cappuccino machine, they would make and bring to the table…multiple times :) great service! The spa was amazing! I had foot and back injuries that masseuse Amy was able to get me walking and moving again. Magical! The location was central to all the key places to visit with short Didi rides, could have walked but it was just too hot outside and who wants to sweat like that. I recommend staying here with total confidence and highly encourage paying Amy a visit for a legit massage.
Response from Property: Dear Valued Guest,It was indeed our pleasure to have you stay with us at Kempinski Hotel Xiamen and nice to hear you had a most enjoyable and relaxing stay with us. Thank you very much for taking the time to share your experience.We sincerely look forward to welcoming you back once again upon your next visit to Xiamen.With my best personal regards,Nick EelesGeneral Manager
Tommy
Deluxe Double Room
Stayed in ago 2023
Couples
1 review
5.0/5
Outstanding
Posted on 11 ago 2023
It was a very pleasant vacation for me and my wife. The hotel is exactly what we had expected. Very friendly staff and always prepared to help whenever we have questions. The room is comfortable and clean. We had tried the Chinese restaurant and the Japanese one and we had a good time enjoying their food and dining environment. Overall it was a very memorable experience for this trip.
Response from Property: Dear Valued Guest,It was indeed our pleasure to have you stay with us at Kempinski Hotel Xiamen and nice to hear you had a most enjoyable and relaxing stay with us. Thank you very much for taking the time to share your experience.We sincerely look forward to welcoming you back once again upon your next visit to Xiamen.With my best personal regards,Nick EelesGeneral Manager