3-Star Hotels in Zermatt

Terrible service from receptionist. After unfortunate incident of entering our room when do not disturb sign was displayed. The response we got was ”This is our hotel, Not your hotel. We can enter any room at any time.” First time hearing such a comment from receptionist lady with glasses. Nonetheless, everything else was good, what would have been a perfect stay, was ruined by a staff misrepresenting the image of the hotel.

In addition to the location and facility, the staff were AWESOME. We found ourselves without a room IN Zermatt (through a reservation mistake at another hotel) and Patricia was able to locate a room that was not going to be used for our nights there due to a real-time cancelation just as we walked in. She worked diligently to secure the room for us. The rest of the staff were also extremely helpful regarding some special needs we had. The included breakfast was delicious and Alpine samplings everywhere. We dined in the restaurant in the hotel and the selections were delicious, and the service very good. Great building with character that is close to everything, but most of all the people made us feel at home, far from south Alabama. If we get the opportunity to return to Zermatt, we'll most definitely be staying here again.

We arrived in Zermatt on Christmas day with three rooms reserved. We walked from the train station and were ahead of check in time, but two rooms were available already. After a fantastic lunch across the street we all settled in. Hotel Testa Grigia was the perfect place for me and my adult children. There is a great breakfast including meats and cheeses, yogurt, croissants cereal etc. They don't have a restaurant for lunch or dinner or a bar, but being in the center of town we were able to experience a variety of places in Zermatt by walking. The staff was so helpful and friendly. Always willing to help in any way. There is a ski storage room and a rental place right next door. We were there for New Year's Eve and all rooms got a bottle of champagne and glasses. We had to leave early in the morning for the train back to Zurich and the hotel provided full meal bags for breakfast for all of us the night before we left. I left my eyeglasses in the room and the hotel is mailing them back to me! This is not a fancy hotel with all the amenities, but with large spacious rooms with balconies, very nice modern bathrooms and beautiful views of the mountains I couldn't have been happier with our stay at Hotel Testa Grigia.

Li: The scenery is really very, very beautiful. To book a suite, you can see the Matterhorn. The room rate includes breakfast and dinner, and skiing at other times. Disadvantages: It takes a few more days. We couldn't see the scenery after the storm, and we only saw it on the last day. If you don’t have a ski ticket, you need to buy a train ticket to go up the mountain. Going out to go down the elevator twice, dragging luggage, exhausted.

Very satisfied with a hotel, only: 1. Since it is in the middle of interlaken west and interlaken ost stations, you have to travel a long way to see the hotel first 2. The church is isolated, it will ring at night and in the morning, and the sound is recognized 🥺 3. There is no air-conditioning in the room, so it is a little bit hot. Lucky you have to open the window There are quite a lot of choices for breakfast, all the waiters can speak English, it feels much more friendly

This is an ”average” hotel per Zermatt standards. This is not a pejorative statement. Just realistic considering the price of hotels in Zermatt. The location is perfect. Overall we had an excellent stay. Very friendly welcome, nice large room with a clean bathroom a bit small. However, we were supposed to have a mountain view on our reservation and we did not. Breakfast was a buffet style which offer could be improved. We had one dinner at the restaurant and it was good. The waitress Christina was very friendly. Beds were very comfortable. I would recommend this hotel for visitors who want to be well treated and not spend a fortune in 4 stars hotels.

They have a free pickup service from Zermatt main station! Nestled in between the Matterhorn gondola & the Zermatt shopping street, this makes for a good quiet environment to enjoy the beautiful mountain scenery. Our room balcony had a peek of the Matterhorn too! Breakfast was served with a decent selection! Great place!

Getting a room in Zermatt during the peak winter season is quite challenging without committing to a certain minimum number of room nights. We were fortunate to book a room at Hotel Derby for one night, which fits our tight travel schedule. Several things we loved about this hotel: 1. The location - It is easily accessible on foot and situated along a busy street, only a minute's walk from Zermatt train station. 2. The guest rooms - They are recently renovated and beautifully furnished. We had a room with a balcony overlooking the peak of Matterhorn. Unfortunately, it was too cold in December that we didn't get to enjoy ourselves or stay out for long. 3. The breakfast - A wide selection of continental breakfast and it is included in the room rate. Even though it was a short stay for us, on the whole, the staff is amiable, and we highly recommend it.

Hotel Adonis was a dream come true! Our party of five enjoyed the spacious rooms with private baths, each with its own balcony. There is a desk, tv, and very, very warm down comforters on twin beds that are put together. Oddly enough, like the hotel we stayed in Zurich, Adonis did not have wash cloths...so bring your own. Maybe people use poufs in Switzerland? I don't know, but I had to find one in town. Isabelle was a kind and gracious manager, as well as Rita, who worked in the evening. The first floor has a cozy bar and sitting area we frequented each night and played cards. The breakfast room is exceptional, so select the option to include it in your stay. The chef has an array of sausage, eggs, cheeses, cereals, fruits, breads, juices, coffee and cocoa. It is certainly worth the extra charge, as we didn't need to eat again until dinner. There is also a dry sauna downstairs, and for a little fee, you can steam yourself after a long day in the snow. If we ever go back to Zermatt, we will stay at the Adonis!

This hotel is a bit far away from the train station. When I went to navigate, I passed the train track and had to move the boxes. It was very hard. When I came back, I led a road that didn't need to cross the train track. You can see the Matterhorn from the balcony of the room you booked. The breakfast was ok, and the hot sausage was great. It took a lot of trouble to book this hotel. It was obviously guaranteed to pay in advance. The result was that the payment was directly deducted and settled in US dollars. As a result, the cost was a lot more. Fortunately, Ctrip was more able to help solve it.