SShengnanchenI booked this hotel for the Macau Fireworks Festival. It was incredibly crowded that day, and the service definitely suffered. It took ages for my ice and cutlery request to be delivered. The location, though, is absolutely unbeatable. It's a bit old, given it's a decade-old hotel.
The beds here are incredibly comfortable; I wish I knew the brand. I stayed at three different hotels over three days, and the Sheraton's bed was surprisingly the best. However, the lounge was quite disappointing. I wouldn't recommend booking it unless you're specifically there for the fireworks. In the evening, there was only one meat dish (duck) and some starchy meatballs. The desserts were very basic, and the Chilean wine was so astringent it was almost undrinkable; plus, there was no dedicated bartender. Afternoon tea consisted of just biscuits and fruit, and the biscuits weren't even good.
The breakfast on the second day had a good variety, nothing special, but certainly enough to fill you up. The coffee beans from Huafa were as bad as ever – incredibly bitter. It's the same at the Marriott's Huafa; I don't know why. The service, however, was excellent. With so many people during the National Day holiday, they implemented a queuing system for breakfast. While waiting, they provided various pastries, fruits, and coffee. The male staff member managing the queue was incredibly patient, and the breakfast team deserves praise for that. There's also a swimming pool, a wet and dry sauna, a children's pool, and a 24-hour gym, which is great. Nearby, there's a Huafa shopping mall with plenty of food options, including a good cha chaan teng.
Overall, the location is superb, and the fireworks view from the 18th floor is unparalleled. The service is also good, apart from the subpar food. It's still worth coming back, but it's a bit dated; a renovation would make it even better.
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