Even is a long times years hotel, but when you step in to hotel, you will feel very comfortable and like it. The room is big enough. Just some part in the room maybe hotel management overlook. But room door third lock spoiled,. But i choose to ignore it because i feel safe in the hotel.housekeeping need to alert because in my room toothbrush shower cap only provide one instead of 2.room slipper ourstanding but i able request blfron the staff. Check in and check out feel Smooth. Hotel got gym room, swimming pool etc. Last, car park need to pay RM4 and not free.
Went to a beautiful wedding reception of my friend’s i. The Grand Ballroom was decorated with flowers every where.
Food was delicious.
The suite has 2 rooms with 1 queen bed and 2 single beds.
We love the quiet environment. This is my 3rd stay in this hotel.
Front desk was super smelly , toilet smell.. with flies.. check in process was slow..
Swimming pool water was smelly and too much chlorine..
Breakfast was average, not tasty
Kids bed was not cleaned properly, itchy.. toilet small and door was not done properly...
View was good, deco room okay
The room is very spacious and comfortable.
The indoor waterpark is big and the kids are happy to play.
A very beautiful and calming place.
Good service from the staff is also very satisfying
My family will definitely come again !
Thank You Monkey Canopy Resort
Great stay! The hotel room was clean and very spacious!, staff were friendly and helpful (terhilangkan kad akses), and the location was perfect. Breakfast buffet had a wide variety. Highly recommend! ⭐️⭐️⭐️⭐️⭐️
I am writing to provide serious negative feedback regarding the conduct and unhelpfulness of your Assitant Front Office Managerduring my recent stay on 16/12/2025-18/12/2025 for 3 rooms.
I have stayed in this hotel since the official opening and enjoyed most of my stays here. My local associate will always made the bookings to save my hassles until July this year.
I have also met many excellent staff all these years in this hotel but not this trip.
My experience was defined by a profound lack of assistance at a critical moment, which significantly diminished my impression of the hotel.
The core issues were as follows:
Refusal to Assist with a Reasonable Upgrade Request:
· The Situation: Upon check-in, I politely inquired about the possibility of an upgrade due to the assigned rooms are at the far corner of the building and need a squarish room to add an extra bed.
The Front Office Manager dismissed the inquiry immediately with a flat ”no,” stating room types are fixed at booking. If I want a suarish room, I need to upgrade and pay an additional of Rm50 per day. There was no effort done but simply ask for additional fee to change the room type and Rm120 for an additional bed after the change.
The tone was dismissive and transactional, making me feel like an inconvenience rather than a valued guest seeking to enhance my stay. This contradicts basic hospitality principles of exploring possibilities to delight guests.
There was a discrepancy in my booking details made through online. I requested the front office contact to clarify and resolve the issue, as they had the contract and authority.The assistant manager outright refused, stating it was ”my responsibility” to contact the agency myself. This is a fundamental failure in service. A key role of the front office is to act as a liaison and problem-solver for the guest. By refusing to make a simple professional call to a partner agency, the manager shifted all burden onto me, wasted my time during my vacation, and demonstrated a shocking lack of initiative and guest advocacy. It amplified a minor issue into a major frustration.
This was not a minor service lapse; it was a failure of core front-office leadership functions: empowerment, problem-solving, and guest advocacy. The manager displayed a rigid, unaccommodating attitude focused on policy enforcement over guest satisfaction. Instead of being the ultimate solution-provider for the front desk team, the manager became a roadblock.
After all the hassles, I requested my friend to book an additional room and pay around Rm480 instead of wasting my time with the unprofessional “executive”. To my surprise, the room is squarish instead of semi rounded as what the Asst Front office manager claimed earlier.
On our check out day on 8/12/2026, my guest return their keys at the front desk but was told that there is any outstanding amount of around rm480 to be paid. This cause frustrations to my guest and embarrassment to me greatly.
When I clarified with the front desk personally after receiving a call from my guest, I was told was their mistake as they have overlooked something after some checks.
I expect this feedback to be formally addressed. The Front Office Manager requires:
1. Retraining in empathetic service recovery, upselling techniques, and the proper handling of third-party bookings.
2. Clarification of Authority: Managers must be empowered (and expect to use that empowerment) to make exceptions, make phone calls, and find solutions within reasonable limits.
3. A Shift in Mindset: From gatekeeper of policies to enabler of positive guest experiences.
I expect a formal response from hotel management regarding the steps taken to address this serious service failure.
The hotel is conveniently located in Shah Alam, close to many amenities and attractions. However, the overall stay felt quite average. The hotel interior and facilities feel a bit old-fashioned, and the bathroom design was not to my liking — having to step into the bathtub to take a shower was inconvenient.
The air conditioning in my room was also not cold, and I had to call for maintenance to fix it. Although the staff were polite and responsive, the overall comfort and condition of the hotel could be improved for a better guest experience.
Hotel near KLIA/Sepang,Sepang100% of visitors choose this area
GGuest User2025.12.21
Despite a late check-in, I received a very warm and professional welcome from the front desk, which immediately made me feel at ease. The room was extremely clean, quiet, and comfortable—perfect for resting before a flight. The shower had strong, consistent water pressure, which was a big plus.
I had an early check-out to catch my flight, and the free shuttle service to the terminal was very well organized. Although there was a short queue, it moved very quickly. The driver was friendly, helpful, and courteous, making the transfer smooth and stress-free.
Overall, a great stay. I will definitely choose Sama-Sama Hotel KLIA again for my future flights.
The hotel is very nice and the people are very friendly. Except for the room card needing to be reactivated after one day is troublesome as I have to queue in line with ppl who is checking in (waisted 20min of my time). There was some leaking from the window during the rain but I wasnt at the hotel when it happen n it didnt bother me that much. Ambiance of hotel is nice and it is near train station so it is easy to go to KL Central. But there is no walking distance mall. There is a 24hrs convenient shop, can walk to it but it wasnt so near. There is a Nasi Kandar shop behind the patrol station which sells very delicious food. Overall its a good hotel.
Hotel near KLIA/Sepang,Sepang100% of visitors choose this area
SSak.19922025.12.10
⭐️⭐️⭐️⭐️⭐️
Ibis Styles Sepang KLIA
Ended my Malaysia trip here, and honestly — the perfect spot to unwind before heading home. The resort feels surprisingly spacious and peaceful, with a calm atmosphere that helps you recharge after days of exploring.
Our twin room was comfy, clean, and came with the classic ibis amenities — simple but everything you need. Loved the big swimming pool, and the bar area was such a nice surprise — good food, fair prices, and generous portions. Breakfast was another highlight: a great spread with plenty of choices to fuel your morning.
The gym’s a plus too if you still want to squeeze in a quick workout before your flight. Overall, Ibis Styles Sepang has that refreshing mix of comfort, convenience, and chill resort vibes — a great last stop before flying out. ✈️🌿
Very Good
918 reviews
8.8/10
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8.9/10
Very Good
GGuest UserI am writing to provide serious negative feedback regarding the conduct and unhelpfulness of your Assitant Front Office Managerduring my recent stay on 16/12/2025-18/12/2025 for 3 rooms.
I have stayed in this hotel since the official opening and enjoyed most of my stays here. My local associate will always made the bookings to save my hassles until July this year.
I have also met many excellent staff all these years in this hotel but not this trip.
My experience was defined by a profound lack of assistance at a critical moment, which significantly diminished my impression of the hotel.
The core issues were as follows:
Refusal to Assist with a Reasonable Upgrade Request:
· The Situation: Upon check-in, I politely inquired about the possibility of an upgrade due to the assigned rooms are at the far corner of the building and need a squarish room to add an extra bed.
The Front Office Manager dismissed the inquiry immediately with a flat ”no,” stating room types are fixed at booking. If I want a suarish room, I need to upgrade and pay an additional of Rm50 per day. There was no effort done but simply ask for additional fee to change the room type and Rm120 for an additional bed after the change.
The tone was dismissive and transactional, making me feel like an inconvenience rather than a valued guest seeking to enhance my stay. This contradicts basic hospitality principles of exploring possibilities to delight guests.
There was a discrepancy in my booking details made through online. I requested the front office contact to clarify and resolve the issue, as they had the contract and authority.The assistant manager outright refused, stating it was ”my responsibility” to contact the agency myself. This is a fundamental failure in service. A key role of the front office is to act as a liaison and problem-solver for the guest. By refusing to make a simple professional call to a partner agency, the manager shifted all burden onto me, wasted my time during my vacation, and demonstrated a shocking lack of initiative and guest advocacy. It amplified a minor issue into a major frustration.
This was not a minor service lapse; it was a failure of core front-office leadership functions: empowerment, problem-solving, and guest advocacy. The manager displayed a rigid, unaccommodating attitude focused on policy enforcement over guest satisfaction. Instead of being the ultimate solution-provider for the front desk team, the manager became a roadblock.
After all the hassles, I requested my friend to book an additional room and pay around Rm480 instead of wasting my time with the unprofessional “executive”. To my surprise, the room is squarish instead of semi rounded as what the Asst Front office manager claimed earlier.
On our check out day on 8/12/2026, my guest return their keys at the front desk but was told that there is any outstanding amount of around rm480 to be paid. This cause frustrations to my guest and embarrassment to me greatly.
When I clarified with the front desk personally after receiving a call from my guest, I was told was their mistake as they have overlooked something after some checks.
I expect this feedback to be formally addressed. The Front Office Manager requires:
1. Retraining in empathetic service recovery, upselling techniques, and the proper handling of third-party bookings.
2. Clarification of Authority: Managers must be empowered (and expect to use that empowerment) to make exceptions, make phone calls, and find solutions within reasonable limits.
3. A Shift in Mindset: From gatekeeper of policies to enabler of positive guest experiences.
I expect a formal response from hotel management regarding the steps taken to address this serious service failure.
SSuria AnneLove the rooms and ambience of this hotel. Everything was perfect. Breakfast was absolutely delightful with wide range of food to try. I would like to mention the kind staff named Balan. He was friendly and very helpful.
The only downside is, I was double charged on my card and still awaiting for the refund. It’s been more than 2 weeks. Hope to receive it soon.
AAlphieDint inform earlier that the driver will late because of buka puasa. And inform me to wait 1.5hrs.
At least, inform earlier then i may cancel the hotel booking.
The location is really ntg at all, no food, no convenient store, no clinic. Though is cheap but still feel doest worth the price.
And it is noise too, the whole night, i can hear few times at least 5 times, the door bang loudly.
GGuest UserThe staff was friendly, helpful, and always greeted us with a smile.
The room was spotless and well-maintained”.
The hotel was perfectly located for exploring the city center.
Ssstan69spent a nite due to overnight flight transit. arriving late afternoon and need to unload 2 heavy luggage by myself as the security and another staff just stand at the entrance and watch. not a good welcoming first impression. receptionist was good and nice to be given the signature cookies. however noticed that the way it was given to guests not really sincere, is more like a SOP to follow. guests were only being asked if they were allergic to nuts after being given the cookies !
room is nice but shower cubicle design need to look into seriously as water is seeping out easily despite the door being closed properly. got a torn bath towel as well....:(
location is good adjacent to central mall.
breakfast spread is very good with choices of western, malay, chinese and indian fare.
overall is good only softskills needs improvement.
JJae TanI booked this hotel for my partner’s graduation at the convention centre. The lobby looks classy and elegant, with large chandeliers and beautiful Christmas decorations. Check-in took about 15 minutes after 3 pm, and we had to stand in a queue—there didn’t seem to be seating available in the lobby, possibly due to its design.
Breakfast can be enjoyed at either the buffet area or Gordon Ramsay Restaurant, which is a nice plus. The hotel is also conveniently connected to Sunway Mall via a walkway, making shopping and dining very accessible.
Our room was clean and tidy, with daily housekeeping available. The walls are a bit thin, so we could occasionally hear people talking, but it wasn’t a major issue.
Overall, it was a pleasant stay, and we would love to come back again.
GGuest UserI had a great two-night stay with my daughter. Overall, the experience was pleasant and comfortable.
One suggestion for improvement would be to provide hot water facilities in the room instead of having them available only at the lobby. Fortunately, I had brought along a thermos flask.
Additionally, a few baby cockroaches were spotted in the bathroom around 2 a.m. on the second night, which was slightly concerning.
Aside from these issues, the stay was enjoyable.
GGuest UserEven is a long times years hotel, but when you step in to hotel, you will feel very comfortable and like it. The room is big enough. Just some part in the room maybe hotel management overlook. But room door third lock spoiled,. But i choose to ignore it because i feel safe in the hotel.housekeeping need to alert because in my room toothbrush shower cap only provide one instead of 2.room slipper ourstanding but i able request blfron the staff. Check in and check out feel Smooth. Hotel got gym room, swimming pool etc. Last, car park need to pay RM4 and not free.
PPravinahWe had so much fun as a family with kids. The room was big and bright, with space for everyone. Awesome lake view. The beds were soft and cozy. My kids loved the pool—it was cold since its been rain for few days still we enjoyed when it was sunny for a while. We ate yummy buffet breakfast at the hotel restaurant. Everything felt easy and relaxed.
The staff was very kind and helped us with everything. We felt safe and happy.It was a perfect family trip and we made great memories!
GGuest UserWhen we checked it there was a long line that took almost 30 mins, as there were only 2 counters open. Then one of our rooms wasn't cleaned yet so we had to wait almost an hour for that.
Then the elevator could only occupy 3-4 people before the alarm sounded. The ventilation in the bathroom was minimal, and the sink was somewhat clogged.
And lasty the room service is below average asked for water and didn't receive any, and only got provided with 2 250ml mineral water per room and can only ask for 2 more, more than that you have to pay, thankfully there's a family mart not that far away by car.
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