Hotels Near Bol'shoye Almatinskoye in Almaty

The breakfast was good, but not fantastic. The room was good and clean, there were some supplies in the toilette. Parks and places around the hotel are nice, and you can have a good walk around, if you wish. There were always noise (I'd assume cleaners did some work) quite early in the morning. Another issue is that the breakfast time in the morning is until 10am sharp, which is not convenient for people travelling from Europe for leisure. As I understood, there're no alternatives available. We asked a bottle of water and an additional blanked to the room, and it was challenging to get them. Particularly, with the bottle of water, as they refused to put the cost of it on the hotel room, but requested a cash payment. It was a surprise for us.

Rather simple and quite clean structure, located not far from the center of Almaty. My room was quite spacious and clean, equipped with a balcony, bathroom with shower, courtesy set, in particular I found the bed very comfortable. Overall it is a good structure, in my opinion not yet accustomed to welcoming tourists from all over the world. Breakfast and language barriers (only one receptionist out of four I've had to deal with spoke English) to be improved. For the rest, I would recommend it.

Our July 3-12, 2023, family stay at the Novotel Almaty City Center Hotel for our son and daughter-in-law’s Qyz Uzatu bride’s wedding was memorable and outstanding. The staff was accommodating beyond expectations. Examples of services and assistance furnished include: 1) gorgeous congratulatory bouquet of roses, cake, and bottle of champagne for bride and groom upon their arrival, 2) Front Desk Receptionist Elmira ordered, negotiated, and “babysat” multiple wedding flower bouquets the day of the bride’s wedding event, 3) Deputy General Manager Yevgeniy personally helped finalize five 10-day room reservations, following up multiple times ensuring our full satisfaction, then emailing us a farewell and thank you note for our stay, 4) Front Desk Manager Altyn happily assisted with various requests, 5) entire staff was cooperative, positive, and professional, and 6) hotel restaurant’s breakfast buffets were delicious, and lunches were quite satisfying, too. Additionally, the hotel location was fantastic b/c: it’s adjacent to the large public plaza with memorial and fountains, as well as the tram to the nearby mountaintop which had restaurants, zoo, amusement park, etc.; walkable city center with nearby restaurants, shopping, green spaces, and more. Based on our family’s experience, we zealously endorse and recommend the Novotel Almaty City Center Hotel and will fondly remember our stay and the hotel’s kind, thoughtful, and service-oriented staff for taking care of our family.

What a disappointing hotel. The service was awful throughout. Whatever the question the answer was always NO! Check in time was 2:00pm. I arrived at noon and asked for an early check in. NO! The room was ready but unless I paid $50 they would not allow early check in. (A different clerk did eventually check me in early) The restaurant closed at 7:00pm for dinner and there was no nearby option. I got take out and just asked for silverware and an empty glass. NO, you may not take to room. Eventually I procured a single fork (still no glass allowed in room. “People steal them”). 30 min later, a knock on the door asking for the fork back! Bar was horribly stocked. Red wine? NO. White Wine? NO. Just beer Breakfast opened at 7am. I arrived at 6:50 and just asked if I could have a coffee while i waited. NO. They ran out of juice, asked for more….wait for it…NO. Power was off several times, once for 2+ hours. Windows don’t open so it became very stuffy. Room was not cleaned one day. I asked just for fresh towels. I had to bring my used ones down to the front desk, where they counted them to be replaced. I guess their guests steal towels too! On checkout I asked politely if I could speak to the manager. “No manager here”. That kinda sums up the whole stay. Many, many better options here and this should never be part of IHG with the terrible service

We recently had a stay at this Swissotel. Given the reputation of the brand, our expectations were naturally set high. However, the reality of our experience fell significantly short of those anticipations. 1. Check-in Procedure: Even with online check-in we were subjected to a 30-minute wait. One of our pre-booked rooms was not ready at the time of arrival. 2. Room's Condition: - A glaring lapse in cleanliness was evident with the state of the bathroom floor near its entrance (photo attached). - The bathroom door's sliding mechanism was faulty and highly inconvenient. - The overall condition of the bathroom indicated it's due for an overhaul and repairs (photos attached). - The discovery of a used ear swab under the table raised significant concerns about the room's preparation and cleanliness (photo attached). - A faulty power outlet in the bathroom added to the growing list of maintenance concerns (photo attached). - The discovery of a dead insect in the drapes clearly points to a continuous lack of attention to detail with the cleaning staff (photo attached). 3. Birthday Cake: Our agreement for a pre-arranged complimentary birthday cake was not only overlooked but was also delivered a day later than promised, despite having multiple conversations and providing evidence of our prior agreement (via the official hotel WhatsApp). 4. Water Bottle Replenishment: The consistent oversight in providing an essential like water, despite multiple request channels, was surprising. The water had to be fetched from the cleaning staff, we had to chase them and ask. None of the other channels, like the official app or the reception, fulfilled our request for the water delivery. 5. Dining: Our anticipation of an à la carte menu was countered by a buffet offering. Being told this was due to hotel occupancy levels feeling unsatisfactory. This went on for both evenings spent at the hotel. Portions of the a la carte menu were available only for room service. 6. Buffet Food Quality: The limited options, particularly for main courses (3), left much to be desired. Our experience with the freshly prepared pasta was particularly disappointing. It was watery, bland, disgusting. You could get better pasta at an office canteen. We have travelled quite a big part of the world and this buffet was easily the worst we have ever had. Both taste and variety were not worth the price. And we were forced into it by being denied the a la carte option. The hotel is above capacity - great, but we paid for the same service as if it weren't, right? Not OUR problem. 7. Breakfast Experience: The overall offering was lackluster. The variety was uninspiring, especially when compared to even basic 3-star hotels. Stale pastry (croissant from the day before) at a 5* hotel is inexcusable - these are absolute basics. Staff appeared overwhelmed, often forgetting to replenish food and drinks (had to be reminded many times) and struggling to manage guest numbers. Only 2 juice options fo

Были в номере люкс, это конечно не люкс, но в целом все было хорошо, уборка в номере и смена полотенец каждый день, предметы гигиены. Больше всего понравилось расположение, очень удобно было добираться в разные места и передвигаться пешком, просто вечером погулять возле Дворца республики. Завтрак входил в стоимость, был с 7 до 11,но по факту в 10 уже есть было особо нечего, поэтому если хотите позавтракать, надо вставать рано, чего в отпуске не хочется. Сауна, бассейн и тренажёрный зал на троечку, но мы и не ради этого ехали. Территории своей почти нет, но при этом всё таки можно посидеть вечерком на улице за столиком, ввиду отсутствия балконов. В целом можно рекомендовать как хорошую и доступную гостиницу.

Hotel staff are polite and very accommodating,they fulfilled most request during my week long stay. However, the TV in the room only offers Russian and Kazakh programs tho there’s a lot of non Russian/Kazakh speaking guest. Wide variety of breakfast but gets repetitive during a long stay. Spa/sauna is complimentary but almost impossible to book, partly lost in translation as the staff in charge doesn’t speak much English and it’s always occupied for some reason.

Stayed there for a night during my KZ trip, the hotel is located at a very comfortable location , the hotel rooms looks like more of heritage room with a few old decor plates and felt really warm, they provided with all the necessity services, and a secured cloak room was also there, I kept my luggage after checkout for almost a day and they were really helpful to store them at their place without any hassle and provided back the same in couple of minutes, They staff here speaks fluent English as well and take extra efforts to help their guest. Would definitely recommend to stay and get to know the services of the same.

Good size room, more amenities than expected for an Ibis including dressing gown and slippers. Small modern bathroom. It's a new hotel but some fixtures already show wear and tear, for example the toilet paper holder is coming away from the wall. I like the filtered water stations for endless refills of your provided carafe. Great location, shops and restaurants all around. Good gym and large modern sauna. Helpful staff provide good service and speak English. ”Line Brew” attached restaurant has delicious food at very reasonable prices. Breakfast buffet is a standard selection. Great value and recommended.

Not so far from the airport. You can order a transfer, the driver arrives on a minibus. The hotel itself is more or less. On arrival – a bottle of water in the room. In the room is quite comfortable, beautiful. Snow bedding, coat. Tapets. Shosh with all the equipment, vent. There is a safe. Payable or not, I will not tell, didn't use. TV. Can't turn on. Whether the batteries were sat, whether the remote was broken. Time and need to understand was not. Wi-Fi and the Internet are quite stable. The huge minus was the lack of an accessible roast in the table area. The laptop or something else to connect. Only on the chest in the top of the bed. What is not very convenient. The mini-freezer-bar is full of the lock. Breakfast is organized on the ”-1” floor. It represents the choice of 5 complexes, little different between – eggs-glaze-omlet-becon-colbase- vegetables-casha-breads, in different variations. Tea, coffee, several biscuits in the vase. Very suffocated. Here you can either have lunch or dinner on the menu. When you leave early, you can tell the time and come for breakfast or order a room. A busy intersection nearby, not so far shopping centers, exchanges, market. In the corridor on the floor there is a smooth board, a tie. Stop for the night by car, and for a longer time, may still, look for something more interesting.