Popular Almaty 4-star Hotels

A classic Soviet icon building, beautiful lobby, that's where it ends. The rooms are ANCIENT - old big-box tv in the room, no safe and no refrigerator as advertised. Drilling noises in the early morning from my room. Old mattresses lying on the bedroom floors. Rooms clearly haven't been updated for 30 years. No sockets placed conveniently in room so have to put the tea tray on the floor to use it. Insane! No thought put into the comfort for guests using the room. Treated like a number instead of a guest. Not enough staff on reception. Breakfast very good but busy. Have a look inside and get a bite to eat maybe, but stay someplace else!

Отель Алматы У отеля есть большая парковка, расположен отель относительно близко к центру. Брала отель ради бассейна. Работали удалённо, по московскому времени, думала ходить плавать утром. Пришла, а он на ремонте. Воды нет, чистят. Снимали на 5 дней, его залили в поседений день и вода отстаивалась (не ходила проверять, так сказали). Если бы знала заранее - не бронировала бы. Тренажёрный зал в ужасном состоянии, маленький. Хороший хаммам и сауна. Полотенца просят брать свои из номера, хотя они есть в спа-зоне. Около отеля расположена бензоколонка. Сумасшедшие женщины кассиры круглосуточно в мегафон орут клиентам советы. Даже ночью! То, что они находятся под окнами жилого дома и отеля, их не смущает. В одну из ночей в соседний номер пришли девочки по вызову. Стучались к нам в номер в 3 часа ночи, потом со смехом ушли, что перепутали. Очень было весело им, видимо. Помимо шумного соседа в номере был постоянный шум в канализации, как будто насос работал. Завтраки хорошие, разнообразные, но не хватило десертов или булочек - все круассаны какие-то залежалые. Попробовали пообедать один раз в отеле. Дорого, долго готовили. Апероль принесли почти без самого апероля, как шампанское с соком. Интернет иногда пропадал минут на 5, что некомфортно для удалённой работы. От отеля остались неприятные воспоминания, ни за что бы не поехала второй раз.

Our July 3-12, 2023, family stay at the Novotel Almaty City Center Hotel for our son and daughter-in-law’s Qyz Uzatu bride’s wedding was memorable and outstanding. The staff was accommodating beyond expectations. Examples of services and assistance furnished include: 1) gorgeous congratulatory bouquet of roses, cake, and bottle of champagne for bride and groom upon their arrival, 2) Front Desk Receptionist Elmira ordered, negotiated, and “babysat” multiple wedding flower bouquets the day of the bride’s wedding event, 3) Deputy General Manager Yevgeniy personally helped finalize five 10-day room reservations, following up multiple times ensuring our full satisfaction, then emailing us a farewell and thank you note for our stay, 4) Front Desk Manager Altyn happily assisted with various requests, 5) entire staff was cooperative, positive, and professional, and 6) hotel restaurant’s breakfast buffets were delicious, and lunches were quite satisfying, too. Additionally, the hotel location was fantastic b/c: it’s adjacent to the large public plaza with memorial and fountains, as well as the tram to the nearby mountaintop which had restaurants, zoo, amusement park, etc.; walkable city center with nearby restaurants, shopping, green spaces, and more. Based on our family’s experience, we zealously endorse and recommend the Novotel Almaty City Center Hotel and will fondly remember our stay and the hotel’s kind, thoughtful, and service-oriented staff for taking care of our family.

Very nice hotel. Decoration is new. Location is convenient. Receptionist and concierge are enthusiastic and very helpful. Bed is comfort. Air conditioning is good. Very nice hotel. The decoration is novel, the location is very convenient, and the front desk and bellmen are very friendly and helpful. The bed is very comfortable, the air conditioner is also very comfortable, and there is no noise.

A hotel with a very good room and location. Opposite the University of Science and Technology, you can walk to a supermarket in ten minutes, which contains a lot of things. The room is very big, the bed is very, very comfortable, the room is quiet, and I sleep well every day. One set of toiletries for one person. Only the basic set. The breakfast is really rich, five-star standard, various meat, egg, milk and fruit desserts, so satisfying. The only downside of the hotel is that the network is really bad, basically useless, only use your own mobile phone to have better traffic. It is strongly recommended to improve. I mentioned it to the front desk, but there was no improvement. All others are very satisfied. But considering the network, it may not come next time.

Everything was perfect, the service, the room, the breakfast... Denis the concierge/doorman was beyond helpful. Location was superb, so many great restaurants close by, quiet neighborhood with parks and walking areas.

The breakfast was good, but not fantastic. The room was good and clean, there were some supplies in the toilette. Parks and places around the hotel are nice, and you can have a good walk around, if you wish. There were always noise (I'd assume cleaners did some work) quite early in the morning. Another issue is that the breakfast time in the morning is until 10am sharp, which is not convenient for people travelling from Europe for leisure. As I understood, there're no alternatives available. We asked a bottle of water and an additional blanked to the room, and it was challenging to get them. Particularly, with the bottle of water, as they refused to put the cost of it on the hotel room, but requested a cash payment. It was a surprise for us.

Stayed there for a night during my KZ trip, the hotel is located at a very comfortable location , the hotel rooms looks like more of heritage room with a few old decor plates and felt really warm, they provided with all the necessity services, and a secured cloak room was also there, I kept my luggage after checkout for almost a day and they were really helpful to store them at their place without any hassle and provided back the same in couple of minutes, They staff here speaks fluent English as well and take extra efforts to help their guest. Would definitely recommend to stay and get to know the services of the same.

first of all its a beautiful city, my experience with this hotel from day 1 was positive , very curtious staff ,nice ambience rooms are quite good and clean, the prices are not very high, room service also did good part , the most relaxing part of my stay was when i went to GO-SPA, it was awsome, fantastic facilities in the spa, very positive staff and the pool was clean and all emminities was updated, the Hygiene part was taken care very properly,over all i give 5 out of 5for AISER hotel, and would recomend to My friends also.

The room was booked with two bedrooms for 3 adults. The room description indicates that it is 60 sq m , there is a view of mountains and rivers, and the idea should be 3 full beds: 1 double bed and sofa. They arrived at night, gave number 608, it turned out to be not prepared for us, the sofa is not, and only 2 puffs and only a double bed, the sets in the bathroom for 2 people. At 2 p.m., after a long flight, they began to find out how to be, first offered other rooms, but they were one-room double rooms, eventually offered to put a baby bed. We had no choice, had to agree, ended up at 3 p.m. The next day it turned out that instead of looking at the mountains and the river, we have a view of the abandoned malformation, and the mountains at all on the other side of the hotel. Without the sofa, it was necessary to sit on the puffs that were left from him. In general, the room is poorly thought, where there was a teapot, there is no switch for it; the towels do not have a switch, only out of the switch to pull out); the towel in the bathroom on the opposite side of the bathroom, The hand does not reach, it is necessary to pass the whole bathroom to take it; the pressure of water is very weak, in the morning it was almost not; instead of the toilet paper cut to half a paper towel); the entrance to the bathroom is not from the living room (as on the bucking), but in the bedroom and if necessary to the toilet, and the person sleeps, it is necessary to try not to wake him up; the TV didn't work; the air conditioner even at the minimum is very strong and not to leave for the night; the card from the room can give only one that is very uncomfortable for the family. The mattress and pillows are very uncomfortable. In general, the room was completely inconsistent with our reservation. Consulting, they decided that they were not ready to spend 4 days in it and decided to leave, but the hotel refused to return the money for the remainder of the time, citing the reservation. With such logic, you can lay a carpet in the corridor, the reservation is not refundable. It was extremely unpleasant one of the worst hotels we were in.