Orange Hotel (Beijing Shangdi Huandao) Guest Reviews
4.6/5
Very Good
896 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.6
Amenities4.5
Service4.6
Cleanliness4.6
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All reviews(896)
Positive reviews(849)
Reviews with photos/video(154)
Classy environment(76)
Friendly front desk staff(61)
Delicious breakfast(57)
Easy to get around(52)
Quiet & comfortable(39)
Perfect for business trips(9)
Good lighting(8)
TV was average(7)
Negative reviews(47)
Guest User
Standard Room (2 Beds)
Stayed in Sep 2023
Travel with friends
1 review
3.7/5
Posted on Sep 23, 2023
Friendly staff. Clean environment
Response from Property: Dear guests, hello, we are very grateful for your support and affirmation every time. Thank you very much for staying in our store and giving you encouragement. We will constantly strive to bring you a more comfortable accommodation experience with better service. Look forward to your next visit! I wish you a happy life!
Ash & Meds
City Room - Double Occupancy (Double Bed)
Stayed in Dec 2021
Couples
14 review
2.2/5
Posted on Dec 20, 2021
Booked last minute because it was close to Qinghe train station. Wouldn't recommend to foreigners. Breakfast was very average, not a lot of selection. Cute decor in rooms, however, it was very small and the walls were covered in stains. The shower smelt really bad and looked as if it hadn't been clean (drain clogged with hair).
Response from Property: Dear guests: Hello, thank you for your stay and for taking the time to share your stay experience with us. I'm sorry to bring you a bad experience during your stay. The hotel is 1.1km away from Qinghe metro station. The breakfast room is temporarily cancelled due to the requirements of epidemic prevention and control. There are 48 kinds of food for self-service after the meal. There are many room types available. It is recommended that you experience the children's fun or gray space room type next time. The area is 43 square meters, with independent clothes rack, and the bathroom is separated from dry and wet. The hotel is in continuous development, The facilities you see will continue to improve. At the same time, we will strengthen the management of hotel hygiene and strive to bring you better service. Please believe that we want to do more for guests. Recently, the hotel has discount activities, and we look forward to your participation! Welcome to orange Beijing Shangdi Huandao hotel again!
ququ_xmu
Guestroom - Double Occupancy (Doublebed)
Stayed in Jul 2024
Business travelers
4 review
4.7/5
Amazing
Posted on Jul 9, 2024
The surrounding environment is good, Shangdi Park is opposite the room, and there are many delicious food across the road on the other side of the hotel. Convenient to travel.
Original TextTranslated by Google
Response from Property: We are very sad that we did not get your perfect recommendation. We will always work hard to do better! Just to bring you a better stay experience. If there are any shortcomings, we also hope to get your feedback. We must work hard. Improve and strive to be a first-class young man. Looking forward to meeting you next time.
Guest User
Guestroom - Double Occupancy (Doublebed)
Stayed in May 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on May 26, 2024
The room is very clean, the ladies and brothers are super nice, quiet and comfortable, and the breakfast is quite rich. I will definitely stay here again next time I come to Beijing.
Original TextTranslated by Google
Response from Property: Dear guest: We are very happy to have such a high evaluation from you! I am very glad that you chose Orange Hotel to accompany you during your trip, and I am also very happy that the service of our hotel can satisfy you. Thank you for your encouragement and support for the work of Orange Hotel. We will continue to innovate in service and hope to provide every guest with better service through warm and meticulous service. I hope you will like Orange Hotel as always, exquisite The preparations are only for your arrival. Because we know each other, we understand that everything is just right. We are here waiting for your visit again!
Guest User
Standard Room (2 Beds)
Stayed in Apr 2024
Family
6 review
5.0/5
Outstanding
Posted on Apr 23, 2024
The location of the hotel is very good, within ten minutes' walk from Qinghe Station. The hygiene is also good. The bath water pressure is very strong. The breakfast is rich in variety and the vegetables are light and not salty. A satisfying stay.
Original TextTranslated by Google
Response from Property: Your compliment is better than the sunshine, your affirmation is better than the blooming flowers, nothing is more convincing than your recognition, we will redouble our efforts and cherish it! Xiaoju always believes that good reputation and publicity come from every guest, and we look forward to seeing you again!
Guest User
Business Double Room
Stayed in Sep 2024
Business travelers
1 review
1.0/5
Posted on Sep 4, 2024
I don’t like comments very much, but I really can’t help complaining. The hygiene is very poor. This is the worst value for money hotel I have ever stayed in. It costs 525 a night. The room smells of cigarette smoke. The ashes are not swept clean. The toilet is very smelly.
Original TextTranslated by Google
Response from Property: Dear guest, we are very sorry to bring you such an unpleasant stay experience. We have seriously criticized and dealt with the relevant personnel. We will retrain our employees and strengthen management to ensure that this type of situation never happens again. We kindly ask you to give us another chance to serve you again to prove our determination and efforts.
Guest User
City Room - Double Occupancy (Double Bed)
Stayed in Dec 2023
Business travelers
1 review
5.0/5
Outstanding
Posted on Dec 9, 2023
The hotel's service is very good, and you feel at home as soon as you enter. The room is clean and tidy, with complete facilities and very comfortable. The location is excellent and the transportation is very convenient. The hotel is very close to the Summer Palace and Old Summer Palace. The sanitation is very clean, and the towels are clean and comfortable. I will choose to stay in this hotel next time I come to Beijing. In the same price range, this hotel is the best and recommended. It is also very convenient to eat nearby. I recommend this warm hotel.
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for your high recognition of the hotel's service, hygiene, facilities and equipment despite your busy schedule. The development of the hotel cannot be separated from your support and companionship. The hotel will continue to work hard to do better, and we look forward to you. Come to the hotel again and wish you a happy life and a happy family.
Guest User
Guestroom - Double Occupancy (Doublebed)
Stayed in Nov 2023
Business travelers
4 review
1.0/5
Posted on Nov 24, 2023
My itinerary is determined by my work, not by providing convenience to your hotel! ! If the service is not good, if the management is not good, if the system is not good, then improve it...
Because I placed my orders in two separate places for a two-day extension, I was repeatedly confirmed and questioned by the front desk, because you placed the orders separately, blah blah, isn't it allowed for me to place the orders separately? ! ! Don't be too outrageous! ! I extended my stay but did not receive the order...
And when checking out, I asked the front desk if they used my mobile phone to check the order and gave me a positive review without my permission!
It’s impossible for me to rate it well 🙄
Original TextTranslated by Google
Response from Property: Dear guest: Hello, we take your feedback very seriously. The hotel is also very sorry for your feedback. We will seriously correct the problems at our front desk, improve our existing problems, and improve our services. Basics and standards, and I hope this time will not affect your work arrangements and work mood. I apologize to you again for this, and I hope you will choose us again to give me a chance to make corrections. I wish you a happy life and a happy family.
Guest User
Guestroom - Double Occupancy (Doublebed)
Stayed in Nov 2023
Business travelers
1 review
5.0/5
Outstanding
Posted on Nov 11, 2023
The hotel room was clean and the mattress was comfortable.
There are many kinds of breakfast and it's delicious!
Original TextTranslated by Google
Response from Property: Dear guest: Hello, thank you for choosing to stay at Orange Shangdi Huandao Hotel. Serving customers well is our eternal goal. A satisfactory stay and a sincere thumbs up are the greatest recognition of our work. Thank you very much for sharing your feedback about your stay with us. It is an honor to serve you. Journey provides comfortable and clean accommodation and convenient travel. Thank you for your great praise of the hotel. Your encouragement will encourage us to better provide customers with a satisfactory home experience. We warmly welcome you to your next stay.
Anonymous User
Business Room (2 Beds)
Stayed in Oct 2023
Other
2 review
1.0/5
Posted on Oct 27, 2023
The hourly room I stayed in today looked okay from the outside of the hotel. After entering, the room environment inside was very average, much worse than expected. It didn't matter. In addition, the most important thing is to turn on the air conditioner for cooling. It has no effect for half an hour, and it is getting hotter and hotter. At first, I thought it was because the air conditioner was not effective, but it took a while, but it turned out to be getting hotter and hotter. After staying for more than half an hour, I was sweating all over and called the front desk. It turned out that the phone in the room was also broken. I contacted the front desk through the reservation app. He told me that the heating would be turned on recently and the air conditioning in the entire hotel was cooling. All to no avail. Let me try to turn off the air conditioner. I am not the kind of person who is particularly afraid of heat, but the room is really like a sauna. I can't stay there at all. I squint for a while and wake up from the heat again. I can't help it. I checked out early. I wanted the front desk to refund part of the fee, but the front desk told me that the solution was that they disagreed. Then I would like to ask why I didn't make it clear or remind the consumer when I first checked in? I also reported this during the trip. I wanted to change rooms because it was too hot, but the front desk told me that the air conditioners were broken recently, and the air was hot even when the cooling was turned on. Just turn off the air conditioner. But the room always felt like a sauna. It was really a very unsatisfactory experience. You spent money and still suffered. Please be careful to avoid lightning. Very poor Very poor Very poor
Original TextTranslated by Google
Response from Property: Dear guest, we are deeply sorry for your review. We will pay attention to all the questions you have raised and focus on follow-up and resolution to try to give you a satisfactory stay experience. We have already reported your questions to The hotel leadership will make adjustments and improvements as soon as possible. We look forward to your coming again and giving me a chance to change your view of the hotel. I wish you a happy life.
Guest User
Suite
Stayed in Apr 2023
Family
1 review
2.2/5
Posted on May 3, 2023
It is not the Orange Crystal of Huazhu Group. The sofa and chairs in the room are not clean. I live on the second floor next to the trash can and dare not open the window. Breakfast is on the first floor of the basement. The environment is poor and it only has a few dishes.
A bad living experience.
Original TextTranslated by Google
Response from Property: Dear guests, hello! I'm sorry to bring you an unpleasant stay experience. Thank you for your valuable feedback. There is a light control panel at the bedside of the room, which can adjust a variety of lights. We look forward to your next stay. Xiaoju pays special attention to the issue of TV. Immediately, I went to arrange an engineering inspection. The air conditioner is central air conditioning. The air conditioning control panel is at the entrance after entering the door. The engineering is also very concerned. In particular, Xiaoju attaches great importance to the front desk service you mentioned. We have immediately trained our staff on customer service, and copied "Hospitality to guests like relatives and friends, with goodwill and joy" a hundred times, and will introduce room upgrades to you. It is to give you a better stay experience, but it has brought you an unpleasant experience. Xiaoju apologizes to you on behalf of all the staff in the store. We hope you can give us a chance to meet and apologize. We look forward to your visit.
Anonymous User
Suite
Stayed in Jun 2022
Family
12 review
5.0/5
Outstanding
Posted on Jun 25, 2022
The service and sanitary environment are good. They are all students who took the high school entrance examination. However, the elevator broke down during the noon rush hour. I had to use the walking stairs, which were locked and could not be opened. I had to go back and forth a few times. The hotel should open the walking stairs in advance after the children have finished their exams. There are only two elevators in total and one is broken. Almost everyone gathered in the elevator hall. It is really inconvenient that there is no bathroom in the lobby. After returning the room card, I wanted to use the bathroom. Fortunately, the guy at the front desk helped me open a room to borrow.
Original TextTranslated by Google
Response from Property: Hello dear guests! Thank you very much for your support and recognition of our Orange Beijing Shangdi Huandao Hotel. We always believe that good reputation must come from the most sincere satisfaction of guests. At the same time, we are honored to provide you with the best service. You are very welcome to choose our Orange Hotel again whether you are on a business trip or traveling! welcome next time!