Hotels Near The Polar Bear on the Isle of Wight in Bournemouth

When we checked into our room we discovered a small card informing us that there would be no cleaning service unless we specifically requested it. We specifically requested a room clean at reception the following morning and left a swing ticket on the door handle requesting a room clean. We also informed them that the TV was now working, probably the remote batteries and we were assured that all would be attended to that day. After a long day we returned to find and could not enter because the key card was not programmed for our two day stay so I had to go to the reception to sort this out. We then entered our room to find that it had not been cleaned and made up and the TV was also still not working. No one had been in our room that day! We the had to order clean dry towels to be delivered whilst we made the bed and cleaned up the tea cups etc. The hotel advertise a coffee machine in each room but does not tell you that in a double room you are supplied with just 2 coffee capsules and if you do not specifically request a room clean, these 2 coffee capsules are to last the duration of your stay! We have stayed at hotels before where, for environmental reasons, you are asked if you actually require clean towels every day and I totally understand the logic but in these instance they still provide a daily chamber maid service.

We stay at the Hilton Bournemouth in September. We arrived at reception but there was no-one to help us unload the luggage from our car. I asked for the luggage trolley and when the reception realized that I was intent on using the trolley for my luggage, they immediately helped out. We booked a King Guest room, but we were upgraded to a King One Bedroom Suite with sea view. Reception took our luggage up to our room which was a nice touch. The room itself was very nice - there was a balcony with lovely sea views, a toilet, a large bathroom (with shower, toilet and bathtub) seating area and dining area. We stayed in a suite before (one the first floor), but this was much better. We had use of the small Executive Lounge which was nice because we could get soft drinks and coffee anytime. There is a happy hour 6-8pm serving wine, beer and snacks. I was impressed by the cheeseboard laid out every evening. Breakfasts were nice. There was a huge selection to choose from and they could cater to every need. The staff every morning was very welcoming, friendly and very accommodating. They were very nice people. My wife and mother-in-law had massages in the spa, and they loved them - very, very good service. I wish I had booked one myself. I only have some minor gripes; the minibar only contained two complimentary bottles of water. At night, we could hear the people in the room below us chatting. There was a strange pump sound coming from the bedroom door. These things are probably structural so there's no way of getting around them. Also, from our room we could hear the music from the nearby club, but it did not stop us from falling asleep. We bought our own drinks and the hotel barman was kind enough to give us glasses. I think the glassware could do with replacing because they looked very dull. Overall, another lovely stay at the hotel. The staff are very, very good - you can tell that they have been well trained. We look forward to our next stay at the hotel. It's a real gem. It's one of those hotels which makes so much sense.

We hired the function room at this Hotel for our 50th Wedding Anniversary Party and must say it was excellent from the organiser at the Hotel (Lisa Dowdall-Souza) and the rest of the staff who went above and beyond to be helpful especially (Keiron) on reception who doubled as a bar-person in the evening, all in all a very good experience.

Just returned from a lovely four night stay at the Hampton Inn after normally staying at the Hilton next door. Have to say the rooms here were much nicer, more comfortable with better air conditioning. All of the staff gave a really genuine warm welcome without the attitude that sadly Hilton Bournemouth had given us in the past. The real surprise was the breakfast in the morning, plentiful and catered for everyone’s tastes, waffles, omelettes, piping hot buffet breakfasts, lovely continental options, fresh fruit, cereals and gluten free options. Thank you for a great stay, can’t wait to return!

Quaint tidy and spacious clean double room we had for one night . Even when we were near the busy road, the noise didn’t bother us because the room and the bed were very comfortable I will come back and use this hotel soon