Hotels Near Towne Centre Theatre Ticket in Brentwood

SouledouttoChristForever ＜mellissacarrier@gmail.com＞ AttachmentsThu, May 5, 8:43 AM (1 day ago) to guest.correspondence@hilton.com Hello and thank you for the follow up note. In light of the insect situation which was not resolved up to check out today 5/5/22. I was greatly disappointed, of which 40,000 points were added to my account equivalent to 1 night’s stay. This is unacceptable. However, after stripping the bed and pillows of the linen this morning (5/5/22), I found these stains on the pillow coverings. This is truly unacceptable seeing that my company trusts that the properties we stay at are clean and safe. In my experience with Hilton, it was always good up to this specific stay. I was not safe from the insect that crawled on me while in the bed, nor the ones that made nests in the room, which I reported to your front desk management, nor was my bed linen (pillow coverings) clean. I’ve attached the pics as proof from room #161. I am in no way looking to ”out” your property, but on your website and onsite, the “CleanStay Program” is plastered on the walls, and I also quote ”Our housekeeping room protocol begins with our team removing all used items from the room such as bedding and towels. Next, the team performs a full clean of the room and bathroom including vacuuming the carpet, mopping floors and wiping down all surfaces with hospital-grade cleaners. Then, using trusted products from Lysol*, Dettol*, Sagrotan*, or Napisan*, we do an additional disinfecting step for high-touch surfaces in the room. After the room is thoroughly cleaned, we replace the towels and make up the bed with freshly laundered linens. Upon your arrival, you’ll have complete peace of mind that the room is clean and ready for your stay.” This quote was taken from your website: Hilton CleanStay. Given the fact we are still in the COVID19 era, your statement does not follow through with what I experienced at the Hilton/Brentwood Nashville. I know there's a staff shortage, however, attention to details matters. Safety matters. Cleanliness matters. I would like to tell other colleagues to stay at this property for the convenience of being close to our office, but unfortunately, I will not be recommending it. Thank you, Mellissa

The staff was super friendly. Hotel was very clean and well kept. Very easy to get to. I have absolutely no complaints. Will definitely stay here again. Kudos to the staff. My remote did not work for the TV. I notified a staff member and with in 5 mins, maintenance was there and fixed the problem. That is prompt service. Good job!!!

Breakfst was excellent. Location was very good. Sink drained very slowly. Bath light took several minutes to reach full brightness

Came back a third time and front desk service great but wish they had streaming for their TV’s. Other than that room was very clean as was the bathroom. We are coming back again. They have laundry room which we like. We booked using the app and it was really easy and able to utilize digital key.

First of all, know that this hotel has no elevator and there are stairs everywhere. The vreakfast buffet had a nice variety of offerings, both hot and cold. Staff kept it stocked. The room itself was clean and comfortable, except for the couch. It was like sitting on a brick wall. The shower was like no other I have ever seen. It was a walk-in shower. The partition only covered half the shower, so water ended up splashing onto the floor, leaving a big puddle right in front of the toilet. It has a rainshower head, which I hate, and had low water pressure. The rooms are in several buildings, with 4 in each building, 2 downstairs and 2 up. Security for them was great, requiring a room key to enter the building. That being said, ice was only available in the main building, which means a bit of a hike to get it.

I loved the room I overall loves the stay the receptionist always friendly thank you the room was perfect