Ascott Xiangjiang FFC Changsha

Ascott Xiangjiang FFC Changsha Reviews

Ascott Xiangjiang FFC Changsha

Floor 27-38, Building T4, Xiangjiang FFC Center, 112 Chazi Shandong Road, Yuelu District, Changsha, Hunan, ChinaView Hotel Details
Ascott Xiangjiang FFC Changsha
Ascott Xiangjiang FFC ChangshaAscott Xiangjiang FFC ChangshaAscott Xiangjiang FFC Changsha
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Ascott Xiangjiang FFC Changsha Guest Reviews

4.7/5
Outstanding
1176 review
Verified reviews
Location4.7
Amenities4.7
Service4.7
Cleanliness4.8
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All reviews(1176)
Positive reviews(1150)
Reviews with photos/video(376)
Easy to get around(119)
Friendly front desk staff(112)
Convenient for shopping(97)
Large rooms(86)
Close to metro(73)
Perfect for kids(19)
Awesome kitchen(11)
Loved the night views(9)
Negative reviews(26)
Lazza10
Deluxe Single Apartment
Stayed in Sep 2024
Couples
4 review
5.0/5
Outstanding
Posted on Sep 14, 2024
Ascott Xiangjiang FFC in Changsha exceeded all expectations, offering a truly luxurious stay in the heart of the vibrant Xiangjiang district. The room was absolutely exceptional—spacious, impeccably clean, and beautifully designed, with every detail thoughtfully arranged for maximum comfort. The staff went above and beyond, providing top-tier service with a warm, welcoming attitude, and the amenities, from the well-equipped gym to the delicious breakfast options, were outstanding. It’s the perfect place to stay when visiting Changsha, and I couldn’t recommend it more highly!
Guest User
Deluxe Single Apartment
Stayed in Jun 2024
Solo travelers
6 review
5.0/5
Outstanding
Posted on Jul 10, 2024
It was an outstanding experience. The modern and elegant design of the hotel, combined with its prime location, made my stay incredibly convenient and enjoyable. The rooms were spacious, well-equipped, and offered fantastic views of the city. The amenities, including the fitness center and lounge, were top-notch and added to the overall comfort. A special mention goes to Tiffany, one of the staff members, who was exceptionally helpful. Her friendly demeanor and willingness to assist with any requests truly made a difference and enhanced my experience. I highly recommend Ascott Xiangjiang FFC Changsha to anyone visiting the city!
Response from Property: Thank you very much for your support and trust in us. We will continue to uphold the service concept of working hard and serving carefully, so that you can feel the warmth of home in Ascott Xiangjiang Financial Center Service Apartment, Changsha. Look forward to your coming again to review our progress, I wish you happy every day
Guest User
Deluxe Single Apartment
Stayed in Apr 2024
Business travelers
1 review
4.7/5
Amazing
Posted on Apr 29, 2024
The overall quality is very good. However, there is a construction site nearby and keep working till mid-night and some noise (not serious) generated.
Response from Property: Thank you for your feedback, I hope the next time you come back to stay the noise is no more, wish you happy every day!
Zac
Deluxe Single Apartment
Stayed in May 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Jun 2, 2024
The room is big and clean. There is coffee machine and induction cooker.
Response from Property: Dear Guest, Thank you for your kind review! It brings us great joy to learn that you had a wonderful stay experience with us, and we appreciate the time you took to compliment our colleagues for their dedicated services. All of us here look forward to welcoming you back on your next trip to Ascott Xiangjiang FFC Changsha!
Guest User
Deluxe Single Apartment
Stayed in Dec 2023
Solo travelers
2 review
5.0/5
Outstanding
Posted on Dec 26, 2023
The hotel accomodated my early check-in and late check-out request, even upgraded my room to a bigger one! Room was extremely clean and well maintained. Hotel staff was very professional and courteous. Highly recommend Ascott if you travel to Changsha!
Response from Property: Dear Guest, Thank you for your kind review! It brings us great joy to learn that you had a wonderful stay experience with us, and we appreciate the time you took to compliment our colleagues for their dedicated services. All of us here look forward to welcoming you back on your next trip to Ascott Xiangjiang FFC Changsha!
Jenna4Peace
Executive Single Room Apartment (2 Beds)
Stayed in Oct 2022
Couples
16 review
5.0/5
Outstanding
Posted on Oct 6, 2022
The building is new and near the river. We had the apartment which had a nice sized refrigerator and washing/dryer machine. All amenities were new, clean, and useful. The walls are thin and we could hear the neighbor above us and in the hallway, and a lot of light seeped through the door at night. Breakfast was excellent with a large selection and staff was very friendly and helpful.
Response from Property: Dear guests! Thank you for your 5 points! Every city has its own reason to be missed. Every season has its own scenery, and every hotel has its own sweet and warm memories!
Jerryyuen
Executive Studio Apartment
Stayed in Aug 2023
Travel with friends
16 review
5.0/5
Outstanding
Posted on Aug 15, 2023
Very Nice and Good Service
Response from Property: Dear Guest,Thank you for your kind review! It brings us great joy to learn that you had a wonderful stay experience with us, and we appreciate the time you took to compliment our colleagues for their dedicated services. All of us here look forward to welcoming you back on your next trip to Ascott Xiangjiang FFC Changsha!
Stephen
Deluxe Single Apartment
Stayed in Feb 2023
Couples
5 review
5.0/5
Outstanding
Posted on Feb 6, 2023
It’s amazing, it’s so clean and the food is great
Response from Property: Dear Guest, it is appreciate for your kindly comments. Every trace of the needs of the guests is the direction of our sincere efforts. We will work harder to create a five-star level, looking forward to see you in the next trip, we can create more perfect service for you.
Guest User
Executive Suite - 1-Room
Stayed in May 2021
Business travelers
7 review
4.5/5
Great
Posted on Oct 25, 2021
Good but the room wasn't ready when we arrived should pay attention to this
Response from Property: Dear Guest,It was a great pleasure having you stay at Ascott Xiangjiang FFC Changsha. Thank you for sharing your feedback about your stay experience with us. We feel so sorry that you didn't enjoy your stay with us. According to the problem you mentioned and in order to provide you with better service next time, we will strengthen the speed and quality of cleaning . Once again, thank you for your valued patronage and sorry again. From all of us at Ascott Xiangjiang FFC Changsha, we look forward to welcoming you again at our serviced residences.
lwye
Deluxe Single Apartment
Stayed in Sep 2024
Travel with friends
4 review
5.0/5
Outstanding
Posted on Sep 8, 2024
The hotel is located above the mall, shopping and dining are very convenient The room is large, washing machine and other facilities are available The bathtub is also good The subway station is just a short walk downstairs Convenient Tang Zhe at the front desk upgraded the room type for free, the room is clean, spacious, hygienic and the service is also good
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you very much for your support and trust in us. We will continue to uphold the service concept of doing things with heart and serving attentively, so that you can feel the warmth of home while staying at Ascott Xiangjiang Fortune Financial Center Service Apartment in Changsha. We look forward to your coming again to review our progress, and wish you a happy day!
Anonymous User
Xingcheng Yaju Executive Two-Bedroom Family Suite
Stayed in Aug 2024
Family
26 review
5.0/5
Outstanding
Posted on Aug 25, 2024
Facilities: There are all the washing machines that an apartment should have, and there are also labels that say they have been disinfected. Hygiene: Generally good, nothing to complain about. Environment: The location is OK, but the way in is a bit small, and it is basically impossible to get to the intersection at the entrance of the hotel lobby by taking a private car or express car. Service: Responsive, and there is no help with luggage at the door, but as a cost-effective apartment hotel, I don’t have such high requirements Complaints: There are only two elevators. If the apartment is fully occupied, you need to squeeze in the elevator with others, and it takes some time to wait. Fortunately, there are not many floors... but the elevator is very crowded...
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Response from Property: Dear guest: Hello, thank you for taking the time to write your valuable review and share your recognition and opinions of the hotel. Your recognition of the hotel is very inspiring to us. We are very sorry for the shortcomings and we value your feedback. We shared it with the team as soon as possible, hoping that your next stay can bring you a different experience. We sincerely hope that you will give us the opportunity to serve you again and experience the brand new trip to Star City.
Guest User
Deluxe Single Apartment
Stayed in Aug 2024
Travel with friends
4 review
5.0/5
Outstanding
Posted on Aug 30, 2024
Ascott has been my first choice when traveling recently. The service is good and the rooms are clean. They often upgrade me.
Original TextTranslated by Google
Qishiwusuowei
Executive Suite - 1-Room
Stayed in Aug 2024
Family
15 review
5.0/5
Outstanding
Posted on Aug 17, 2024
The infrastructure is OK, the service is also good, parking is inconvenient, the parking lot is large and you need to walk a distance, and the surrounding Vanke Riverside property is under construction, the construction started early in the morning and the noise was a bit noisy, everything else is OK
Original TextTranslated by Google
Response from Property: Thank you for staying at Ascott Xiangjiang Fortune Financial Center Service Apartment Changsha and giving us your feedback about your stay. We are very sorry that your stay did not meet your expectations. We sincerely hope to get in touch with you to learn more details so that we can make arrangements for you. Make corresponding improvements. You can call the apartment switchboard to give us your valuable suggestions. We hope that our improvements will welcome your visit again!
yyyyyy11111
Studio Premier
Stayed in Aug 2024
Family
32 review
5.0/5
Outstanding
Posted on Aug 22, 2024
I stayed at Ascott on my last business trip and found that it was very suitable for bringing the elderly and children, so I stayed at Ascott this time for my family trip, and it was really great. Children love the swimming pool. The washing machine can wash the whole family's clothes, including swimsuits, and there is a simple kitchen for processing fruits. The service is also great.
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you very much for your support and trust in us. We will continue to uphold the service concept of doing things with heart and serving attentively, so that you can feel the warmth of home while staying at Ascott Xiangjiang Fortune Financial Center Service Apartment in Changsha. We look forward to your coming again to review our progress, and wish you a happy day!
Chunfengliushanggui
Deluxe Single Apartment
Stayed in Aug 2024
Business travelers
7 review
3.7/5
Posted on Aug 13, 2024
If these foreign-funded hotels don't try to localize, the market will only get smaller and smaller. The room is large, and a space is reserved for the kitchen, but now there are all kinds of food choices in the mall downstairs, not to mention takeout. What's the point of having a kitchen? Unless you are a foreigner who is completely unaccustomed to Chinese food. There is a huge double-door refrigerator in the room, but it is empty! There are no drinks, and the hotel does not provide meal delivery service (it is indeed unnecessary). Since you know that guests will buy outside, why do you have such a big kitchen and refrigerator? ! In addition, there is not a single comfortable chair or sofa in the room, and the sitting place is straight back. I really don't know what they are thinking. There are a lot of tableware in the kitchen, but the tea is a foreign brand of tea bags, and there are no teapots or teacups. Foreign-funded enterprises are indeed more restricted in purchasing, but if they pay a little attention to the domestic market, they will also know to prepare some decent tea. Opposite the hotel is Vanke Binjiang's real estate, which is under construction, and there are knocks at eight or nine in the morning. The hotel's door is not soundproof, and the sound from the corridor comes directly in. After staying there for two nights, I moved to Atour across the street, which is much closer to the subway station.
Original TextTranslated by Google
Response from Property: Thank you for staying at Ascott Xiangjiang Fortune Financial Center Service Apartment Changsha and giving us your feedback about your stay. We are very sorry that your stay did not meet your expectations. We sincerely hope to get in touch with you for more details so that we can make arrangements for you. Make corresponding improvements. You can call the apartment switchboard to give us your valuable suggestions. We hope that our improvements will welcome your visit again!