Hyatt Regency Changshu Kuncheng Lake Reviews

Staff was very professional and friendly. Swimming pool and food was amazing. Great hotel.

New, clean and nice hotel. Comfortable bed and large room. Nothing much nearby except one mall. Great pool.

The service was impeccable. Everyone was helpful and pleasant. I can’t wait to book again 😃

It was a pleasant stay bit the AC wasn’t working the room and the hotel was cold

Came to see Jeff Chang's concert, originally wanted to make do with one night! But the hotel is full of surprises! The breakfast is rich, and the breakfast coffee is comparable to the coffee in the coffee shop that costs dozens of yuan a cup! The front desk lady Wang Shuhua is also super nice. There are three of us traveling, and we originally contacted in advance to add a bed for 350, but the front desk said it was free for us. But the small sofa in the room is enough for sleeping, so there is no extra bed, and we were given a free breakfast coupon! The hotel afternoon tea is cheap and beautiful, but it's a pity that I didn't do my homework in advance and didn't book it! In short, there has never been a hotel that I can't help but write so many good reviews. Next time I go to Changshu, it will definitely be the first must-choose hotel!

The newly opened hotel is located in the south of Yushan Mountain and beside Kuncheng Lake, with mountains and water, and a very good environment. In the evening, when the sun sets, the moment you look far into the distance, you can experience the artistic conception of the ancients: "A ray of setting sun spreads across the water, half of the river is rustling and half of the river is red."

The hotel has good hardware, and the view overlooking Kuncheng Lake is pleasant. The breakfast is rich and exquisite, and the service staff is also friendly. Julia, the customer service, added WeChat in advance and upgraded the breakfast. The brothers and sisters at the front desk are also very thoughtful. Because the train was late, they also helped to delay the check-out. The overall experience is good.

Very good 👍🏻 hotel, service facilities are online, especially praise the housekeeper Cici and the pool service Zhao Yujie, the hotel Chinese restaurant is also very good, the environment is elegant, the dishes are delicious, the swimming pool is even more high-end, there is also a small heated pool, the children especially like it, the breakfast is very rich and tastes very good, the only small regret is that the room feels a bit of decoration smell (I am very sensitive to smell), my family thinks it is okay, I will choose to stay next time

I would like to thank Wang Pengfei, the manager at check-in, and Zhang Gangting, the manager at check-out, for providing efficient and professional services to guests. During breakfast, just like the last time I stayed, I saw the "top executive (whose name tag I couldn't see clearly, was wearing a black suit)" providing services on the front line. Vehicle access also made it convenient for residents. Xiao Luo from the guest service center also tracked my stay experience after I left. I could feel the care of the managers of Hyatt Regency Kuncheng Lake everywhere. I would like to give a five-star rating and also make two small suggestions. One is that if there are follow-up reviews, you can ask in advance and provide attentive service at the moment. The second is that there is no long lane in the swimming pool. If it can be planned well, there will be no physical collisions in the swimming pool. In short, I highly appreciate the care of the managers for this and the last stay.

It was my first time to visit Changshu, and I chose a branded hotel. The hotel opened in 2023, so it is very new, with good facilities and equipment, and good service. In particular, Xiao Li from the guest service center provided us with a lot of help during our stay in the hotel. Thumbs up!

This time I brought my family to Changshu for a trip and chose this newly opened hotel. The hotel is on the 26th floor, with a very good view, and Kuncheng Lake is across the street. Walked by the lake in the evening and watched the sunset, it was very comfortable. The hotel's breakfast and environment are also very good, and the swimming pool is also very clean.

Hyatt Hotel is a true five-star hotel with complete facilities, reasonable management, good environment, and a wide variety of breakfasts. The Chinese restaurant Xiangyue is also good. Especially Cici, we immediately solved our requests. Thank you again. I will come again if I have the chance.

The hotel experience was very good this time. The front desk, concierge, and restaurant waiters were all very warm and polite. The view of the room we were assigned when we checked in was also very good and beautiful. I was very happy and satisfied. Julia at the front desk was very warm and considerate. I will come to this hotel again next time I come to Changshu

The location is very good, just across the road is Kuncheng Lake. The facilities are in line with Hyatt's usual standards, the room is spacious and comfortable, and all the facilities are very good. We upgraded to a lake view room for free, which is facing Kuncheng Lake, and it is very comfortable to look at. The hotel service is excellent, and every service staff is very comfortable, especially the Chinese restaurant on the top floor. The food is very good, and the waiter is familiar with the taste of each dish. When ordering, he will give very practical suggestions for the combination of dishes. It is a rare professional Chinese restaurant. A small opinion, I found a stain on the corner of the quilt when I woke up early. It is estimated that it was not cleaned during washing. I hope to pay more attention when checking the bedding next time.