Hampton by Hilton Chengdu Chenghua

Hampton by Hilton Chengdu Chenghua Reviews

Hampton by Hilton Chengdu Chenghua

No. 1 Shanbanqiao Road, Chenghua District, Chengdu, Sichuan, ChinaView Hotel Details
Hampton by Hilton Chengdu Chenghua
Hampton by Hilton Chengdu ChenghuaHampton by Hilton Chengdu ChenghuaHampton by Hilton Chengdu Chenghua
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Hampton by Hilton Chengdu Chenghua Guest Reviews

4.8/5
Excellent
3966 review
Verified reviews
Location4.8
Amenities4.7
Service4.8
Cleanliness4.8
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All reviews(3966)
Positive reviews(3883)
Reviews with photos/video(1633)
Friendly front desk staff(1132)
Delicious breakfast(610)
Easy to get around(364)
Loved the night views(138)
Close to metro(88)
Awesome gym(44)
Stayed multiple times(41)
Negative reviews(82)
Guest User
Cozy Double Room
Stayed in Apr 2024
Solo travelers
4 review
4.2/5
Very Good
Posted on Apr 29, 2024
Helpful staff...nice
Response from Property: Dear guest, thank you for staying at our hotel and for your encouragement to us. Also, we are so sorry we could not reach your expectation, and we will getting better and better in the future, hope to see you again!!! ------GSM Ofelia
traveller106
Cozy Double Room
Stayed in Apr 2024
Couples
8 review
5.0/5
Outstanding
Posted on Apr 21, 2024
Clean hotel, helpful service staff and nice selection of buffet breakfast food. Will stay again.
Response from Property: Dear guest, thank you for staying at our hotel. We hope you had a wonderful journey at our city and looking forward to seeing you again. ------ GSM Ofelia
Bannay18300
Huange Suite
Stayed in Jun 2024
Business travelers
7 review
4.7/5
Amazing
Posted on Jun 22, 2024
Good hotel, staff is very kind and nice. Breakfast is great.
Response from Property: Dear guest, thanks for your wise chose! It's very kind of you and your satisfaction is our greatest encouragement, we are look forward to you come back next time——————Little Hampton
Jing
Superior Room (2 Beds)
Stayed in Jan 2024
Business travelers
9 review
5.0/5
Outstanding
Posted on Mar 4, 2024
This hotel is value for money, stayed for a week. Love Chengdu! All the staffs were very friendly too
Response from Property: Dear guest, we are so honored and glad that you had a very good stay at our hotel. Looking forward for your next stay here.
Anonymous User
Superior Room (2 Beds)
Stayed in Jul 2023
Travel with friends
7 review
3.2/5
Posted on Jul 14, 2023
The location and the service of the hotel is not a problem, the staff is friendly and try their best to help, but money wise is not the best option. I selected the hotel because was closer to my friend and also because I have had stayed in Hilton’s hotels before and always is a nice experience, this unfortunately was not the case. First, the lobby has a very strong smell to toilet, the four days of my stay was the same strong smell. Second, the room was clean and nice but you will just find water and not menu for room service and empty minibar, the tv has 60 channels and only 3 are foreign channels, and only one fully in English language. And third, the breakfast is very basic, limited options and mostly the same every day. As I mentioned is not a problem of location or staff.
Response from Property: Dear guest, so sorry to hear you did not enjoy your stay in our hotel. First of all, thanks for your comment to mention these matters for improving us better. Secondly, due to our kitchen's size and limited staffing, our kitchen doesn't have the capacity to serve meals and drinks to every room. At any time, if you need take-out food, you could order it from food-delivery application or ask our front-desk-staff to help you. And thirdly, as you mentioned about limited-tv-channels, we will ask our engineering department to do something with it. And the problem of the lobby's smell, it's a construction problem, there's very little we can do but put in some aromatherapy. Last but not least, we are sorry for giving you a bad experience, hope we can get better and better under your supervision. ------Little Hampton
Guest User
Superior Room (2 Beds)
Stayed in Apr 2023
Business travelers
7 review
5.0/5
Outstanding
Posted on Jun 19, 2023
so good
mohammad
Cozy Double Room
Stayed in Jan 2022
Travel with friends
7 review
4.5/5
Great
Posted on Feb 1, 2022
Everything in this hotel is great
斯柏
Cozy Double Room
Stayed in May 2021
Solo travelers
8 review
5.0/5
Outstanding
Posted on Sep 23, 2021
Very good for service
Sangsaierfuyoude
Cozy Double Room
Stayed in Aug 2024
Business travelers
63 review
5.0/5
Outstanding
Posted on Sep 1, 2024
The hotel service is very good, especially the hotel front desk June, who is very enthusiastic. She didn't have time to check out, and she kindly helped me to collect my luggage and store it at the front desk. I am very satisfied with the stay experience.
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Response from Property: It is really exciting to receive such affirmation from you on our first meeting. It is our great honor to serve you. Thank you for your continued support and encouragement. I am really grateful from the bottom of my heart. Welcome to continue to supervise our work. I look forward to seeing you again! ——Huan Xiaopeng is getting better and better
Guest User
Cozy Room (2 Beds)
Stayed in Aug 2024
Family
1 review
5.0/5
Outstanding
Posted on Aug 29, 2024
The room arranged by Xiao Zhao was good and the check-in was fast. He gave us a small gift when he saw the children we brought with us. He also asked the staff to send children's slippers and children's toothbrushes to the room. Thumbs up👍🏻
Original TextTranslated by Google
Response from Property: Xiaopeng is super happy to see your praise! It is Xiaopeng's greatest honor to serve you well. What is even more gratifying is that we can bring you warmth and spend more happy time with you during your journey. It is Xiaopeng's happiness to provide you with personalized service. Xiaopeng hopes that through meticulous service and a warm and comfortable environment, every friend can feel the "friendly, reliable, caring, and thoughtful" Huanpeng spirit. However, in this vast world, no matter what the story is, Xiaopeng will actively come, looking forward to meeting you again, and waiting for the story to happen. - Huan Xiaopeng who is always with you
Guest User
Superior Room (2 Beds)
Stayed in Aug 2024
Family
13 review
5.0/5
Outstanding
Posted on Aug 25, 2024
I took my kids out to play and stayed in many hotels along the way. This one was the most comfortable, especially Chengcheng at the front desk. He was sincere and enthusiastic, handled things quickly, and responded to requests. The location of the room was also very good, the night view was very open, and the breakfast tasted great. The kids liked it very much. This trip was very happy. Thank you hotel, thank you Chengcheng.
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you for your affirmation of Hampton by Hilton. Your recognition is our greatest encouragement. Through your meticulous description, we can feel the happiness brought to you by this trip, which is what Hampton has always pursued. We inherit the high quality of Hampton by Hilton as always, and the attentive service is only to understand you better, so that you can feel the warmth of home when you stay at Hampton. We look forward to your visit again to review our progress, which will also become our motivation to continue to work hard and make progress. We look forward to your visit again! ——Hampton who keeps working hard
Guangmangdalu
Cozy Room (2 Beds)
Stayed in Aug 2024
Travel with friends
23 review
5.0/5
Outstanding
Posted on Aug 25, 2024
Hampton by Hilton Chengdu is very good, much better than Hampton by Hilton in other areas, especially the front desk receptionist Miss Zhu Zhu, who was warm and thoughtful. It felt very comfortable and upgraded our room, which made us very happy. The breakfast was good and rich. The bedding was very comfortable. There was a robot service to deliver things to the door of the room
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you very much for choosing to stay at Hampton by Hilton Chengdu Chenghua. I am very happy to see your five-point praise. It is a great honor for me to meet you on my way of growth. I look forward to seeing you again. ———— Happy Xiaopeng
Zhangfugui
Deluxe Parent-child Room
Stayed in Aug 2024
Family
15 review
5.0/5
Outstanding
Posted on Aug 18, 2024
I stayed at this hotel when I passed by Chengdu on the way back. The experience was great. Facilities: Complete Hygiene: Clean Environment: Very good, there is a charging station downstairs for charging Service: Zhu Zhu, the front desk receptionist, received me with a very good service attitude and was very attentive. The breakfast was also very rich, and the children liked it very much
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Guest User
180 ° Panda Panoramic Family Room
Stayed in Aug 2024
Family
2 review
5.0/5
Outstanding
Posted on Aug 15, 2024
Travel with children and stay at Hilton Hotel for a luxurious experience. The front desk staff was very friendly and helped us choose room 3223. The large French windows provide a wide view of the bustling Chengdu. It is very close to Dongjiao Memory and there are many restaurants nearby. The panda parent-child room is so cute! The room is comfortable, the supplies are clean, and the mouthwash glass feels safe to use without being hot. I will choose it next time!
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you very much for choosing to stay at Hampton by Hilton Chengdu Chenghua. I am very happy to see your five-point praise. It is a great honor for me to meet you on my way of growth. I look forward to seeing you again. ———— Happy Xiaopeng
guanhan
Superior Room (2 Beds)
Stayed in Aug 2024
Family
31 review
5.0/5
Outstanding
Posted on Aug 14, 2024
The hotel is in a good location, not far from Dongjiao Memory. The room facilities are also relatively complete. The front desk VV service is thoughtful! There is hard-core crispy meat for breakfast. The service staff is very nice. I filled a can of juice for the children to take away. The entire service staff is very good 👍
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