Radisson Blu Media Harbour Hotel, Düsseldorf

Radisson Blu Media Harbour Hotel, Düsseldorf Reviews

Radisson Blu Media Harbour Hotel, Düsseldorf

Medienhafen, Hammer Str. 23, Dusseldorf, 40219, GermanyView Hotel Details
Radisson Blu Media Harbour Hotel, Düsseldorf
Radisson Blu Media Harbour Hotel, DüsseldorfRadisson Blu Media Harbour Hotel, DüsseldorfRadisson Blu Media Harbour Hotel, Düsseldorf
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Radisson Blu Media Harbour Hotel, Düsseldorf Guest Reviews

4.1/5
Very Good
78 review
Verified reviews
Location4.2
Amenities4.1
Service4.2
Cleanliness4.1
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All reviews(78)
Positive reviews(43)
Reviews with photos/video(3)
Negative reviews(2)
NADHIM
Standard Room
Stayed in Dec 2021
Business travelers
66 review
4.2/5
Very Good
Posted on Dec 31, 2021
It’s very clean and staffs are friendly
Guest User
Premium Room
Stayed in Aug 2024
Family
14 review
5.0/5
Outstanding
Posted on Sep 3, 2024
The tour guide’s introduction was really good!
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Guest User
Superior Room
Stayed in Mar 2024
Business travelers
71 review
3.6/5
Posted on May 31, 2024
Convenient hotel travel
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Guest User
Standard Room
Stayed in Sep 2022
Travel with friends
1 review
5.0/5
Outstanding
Posted on Oct 1, 2022
Great location at the Media Harbour, the city center can be reached on foot in 20 minutes along the Rhine. Great room and very friendly service. Always my pleasure!
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Guest User
Stayed in Mar 2024
Other
3.0/5
Posted on Mar 11, 2024
Honestly my first impression of the hotel was great, as I was greeted by an enthusiastic and helpful agent. Radisson was big with its upsell programs, which I did not mind at all. However my problem was some of the items like room upgrades are not fulfilled as promised. My upgraded room was supposed to have a balcony, which was not true. But my paid "Noon" check in promise was fulfilled and the nice agent even got me a room a bit earlier, which I appreciated after a long flight from Asia. The room itself was spacious but I was shocked to see the lack of power outlets and USB ports (not even USB-A). This issue can be easily resolved with investing in some USB port-equipped alarm clocks. For an upscale hotel in 2023, I was shocked to see at the lack of USB-A and USB-C ports at the rooms. This is the only reason why I choose another hotel in the same neighborhood for my next stay in May 2024. Another problem was the breakfast situation. It was just crowded, as there was clearly some kinds of events going on. No one was replenishing food and service was minimal, as the staffs were just overwhelmed. I regretted paying for breakfast, as it was a very unpleasant experience. If you don't mind a light breakfast, there is a nice bakery which serves coffee and pastries a block from the hotel. For a fitness conscious person, the fitness center (well fitness room) was just unacceptable with lack of modern cardio equipments, not to mention weigh equipments. Overall it was a disappointing stay especially it was not even high season. I will not return to hotel until I see the rooms getting a major renovations.
6/20
Response from Property: Dear Adrianl277, Thank you for taking the time to provide detailed feedback about your recent stay with us. We appreciate your positive comments about the initial interaction with our enthusiastic and helpful agent. We're also glad to hear that the "Noon" check-in promise was fulfilled to accommodate your needs after a long flight. We sincerely apologize for the discrepancies you encountered regarding the room upgrade and the lack of power outlets and USB ports. Your observations are invaluable, and we understand the importance of modern amenities for our guests. We will certainly take your feedback into consideration for future improvements. We regret to learn about your breakfast experience and the challenges you faced with the crowded environment. Your feedback highlights areas where we need to enhance our service and ensure a more pleasant dining experience for our guests. Regarding the fitness center, we understand the importance of well-equipped facilities for our fitness-conscious guests, and we apologize for any inconvenience caused. Your feedback is crucial to us, and we regret that your stay did not meet your expectations. We appreciate your candidness and assure you that your concerns will be shared with the relevant departments for further review and improvement. We hope you might reconsider staying with us after the future renovation, allowing us the opportunity to provide a much-improved experience. Best regards, Eleonora G. - Front Office Supervisor
MGaft
Stayed in Apr 2024
Business travelers
5.0/5
Outstanding
Posted on Apr 27, 2024
Pretty descent hotel. Modern cozy room, very comfortable bed, small fridge, safe, kettle and nespresso coffee machine. Complementary water, coffee and tea. Good WiFi signal for remote work. Very good breakfast selection (compared to most US hotels). Reception staff are very helpful.
Response from Property: Dear MGaft, thank you very much for your positive review of the recent stay at Radisson Blu Media Harbour. Your feedback is very important to us and I will definitely share it with the whole team. We are looking forward to welcome you back with us in the not too far future and remain with warmest regards, Front Office
NewYorkWorldExplorer
Stayed in Jul 2024
Family
3.0/5
Posted on Jul 22, 2024
The hotel is in a quiet neighborhood with some quaint cafes and pastry shops nearby. It is conveniently near a bus stop and a tram stop which makes getting around easy. From the hotel, you can walk by the riverside to the Alstadt and the Königsallee shopping area but the hotel itself is not in the middle of the busy and touristy areas. The room and bathrooms need updates. AC in the summer was somewhat weak and the lobby was very warm. Few amenities in the hotel and there is no pool. It is tolerable for short term stays. Breakfast was satisfactory. Staff were helpful and somewhat friendly.
Response from Property: Dear guest, thank you for staying at Radisson Blu Media Harbour and for sharing your comment on your recent visit to our hotel. I am looking forward to the pleasure of welcoming you again soon, to provide you with another memorable stay. Best regards, Front Office
Mohamed K
Stayed in Jun 2024
Travel with friends
5.0/5
Outstanding
Posted on Jun 12, 2024
My stay at radisson was such an exptional stay with great level of hospitality and commitment with team spirit the breakfast was wonderful and special the room was very good and renovated the vibes was so cozy and great i would like to to thank kate from the front office and hamadi from the bar also the hotel manager Jennifer for their great hospitality
Response from Property: Dear Mohamed, thank you very much for your positive review of the recent stay at Radisson Blu Media Harbour. Your feedback is very important to us and I will definitely share it with the whole team. We are looking forward to welcome you back with us in the not too far future and remain with warmest regards, Front Office
Raili A
Stayed in May 2024
Solo travelers
5.0/5
Outstanding
Posted on May 8, 2024
Stayed for one night in April. Nice quiet hotel in a walkable neighbourhood. The room had good natural light with floor to ceiling windows. Comfy beds and great breakfast. Good value for money. The staff was very friendly and welcoming. Quick and efficient check-in and check-out.
Response from Property: Dear 338raila, Thank you for your review and for sharing your recent experience at Radisson Blu Media Harbour Hotel in Düsseldorf. We love your feedback and are pleased to hear that you enjoyed your time with us. The entire hotel team is looking forward to welcoming you back soon! With kind regards, Front office
royalkon
Stayed in May 2024
Business travelers
5.0/5
Outstanding
Posted on May 7, 2024
Simple good day, Good hotel in good place Always again Forza Redission blue Düsseldorf ......................
Response from Property: Dear Royalkon, Thank you for your review and for sharing your recent experience at Radisson Blu Media Harbour Hotel in Düsseldorf. We love your feedback and are pleased to hear that you enjoyed your time with us. The entire hotel team is looking forward to welcoming you back soon! With kind regards, Front Office
Guest User
Stayed in Apr 2024
Other
5.0/5
Outstanding
Posted on Apr 29, 2024
Beautiful room, comfortable and super Equipped. great location in the Medienhafen and a lovely thoughtful welcome from the front desk. Stylish hotel and a great experience all round. I look forward to coming back here. ……………………………………..
Response from Property: Dear Dumded, thank you very much for your positive review of the recent stay at Radisson Blu Media Harbour. Your feedback is very important to us and I will definitely share it with the whole team. We are looking forward to welcome you back with us in the not too far future and remain with warmest regards Front Office
Guest User
Stayed in Mar 2024
Couples
3.0/5
Posted on Mar 29, 2024
Rooms not in good shape for the high price, staff not into helping. Parking place was good but too expensive. Breakfast was good but we experienced better ones like Radisson in Lyon. Luckily the bed was very good!
Response from Property: Dear Filip, Thank you for sharing your feedback with us. We regret to hear that your recent experience did not meet your expectations. We apologize for any inconvenience caused by the condition of the rooms. Please know that we take your comments seriously, and we will address these issues with our housekeeping and maintenance teams to ensure that our rooms meet the standards of comfort and quality that our guests expect when the planned renovation will take place. We also apologize if our staff did not provide the level of assistance and service that you deserved. We strive to offer exceptional service to all our guests, and we will use your feedback to improve our training and service delivery. We hope to have the opportunity to welcome you back and provide you with a more enjoyable stay. Please feel free to contact us directly if you have any further concerns or if there is anything we can do to make your next stay more pleasant. Best regards, Front Office
Guest User
Stayed in Mar 2024
Business travelers
5.0/5
Outstanding
Posted on Mar 1, 2024
the most important part of our staying in a hotel is the people who is providing services during your staying. I would like to congratulate the best attendance received from the employees: Hamadi (bar attendant), Sylvia (bar manager) and Raquel (receptionist). but at the same time, I must complain that the hotel must to hire more people to work at the breakfast time…
Response from Property: Dear Viconsorte, Thank you for taking the time to share your feedback with us. We're delighted to hear that you had a positive experience with our team members, especially Hamadi, Sylvia, and Raquel. Your compliments will be shared with them, and we appreciate your recognition of their excellent service. We also value your constructive feedback regarding the breakfast service. We apologize for any inconvenience caused by the staffing levels during breakfast, and we will certainly take your comments into consideration as we strive to enhance our services. We hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable stay. Warm regards, Eleonora G. - Front Office Supervisor
Guest User
Stayed in Mar 2024
Family
4.0/5
Very Good
Posted on Mar 1, 2024
It was a memorable one , I was satisfied with the services. I can recommend the hotel for someone, the only place am not satisfied with was the park place because it was very small and narrow. The breakfast was top notch.
Response from Property: Dear Hanolf, We're thrilled to hear that you had a memorable stay with us and were satisfied with our services. Thank you for recommending our hotel to others. We appreciate your positive feedback on the top-notch breakfast. We understand your concern about the parking space being small and narrow. We apologize for any inconvenience this may have caused. We continually strive to enhance our guests' experience, and your feedback helps us in this process. If your travels bring you back to Düsseldorf, we would be delighted to welcome you again. Please feel free to contact us directly if you have any specific preferences or if there's anything we can do to make your next stay even more enjoyable. Thank you for choosing to stay with us. Best regards, Eleonora G. - Front Office Supervisor
shanegallen
Stayed in Jan 2024
Other
5.0/5
Outstanding
Posted on Jan 2, 2024
We had a very nice stay in this hotel as we have had previously. The room was modern, clean and spacious even including an extra bed for our daughter. Our experience interacting with staff was also excellent as they are professionally competent and courteous (well trained). It.is about 30 mins walk from the Altstadt and there is a tram stop for 2 trams beside the hotel which makes it very convenient for travel. I’d fully recommend this hotel for a stay in Dusseldorf.
Response from Property: Dear Shanegallen, thank you very much for taking the time to share your impressions regarding your recent stay at Radisson Blu Media Harbour. We are very happy to read we could give you such a wonderful experience in our hotel. I will definitely share your great feedback with the whole team. We are looking forward to welcome you back with us in the not too far future and remain with warmest regards, Eleonora – Front Office Supervisor