Hotels Near Genting Skyway upper station in Genting Highlands

Check-in with the front desk staff and asked if Genting Rewards points can be accumulated, staff said yes and just need to present the card upon check-out. No receipt was issued for deposit made. Upon check-out, the other staff say need to have the receipt in order to refund the deposit. We said we do not have, staff was unhappy. They also said we cannot accumulate the points on Genting Rewards card as we made the booking through Trip.com. The problem was, the staff that did our check-in also knew we booked through trip.com but still said we could accumulate the points, why tell us a different response upon check-out. They issued us with souvenir in 2 boxes, but all were empty. We returned back the boxes to them and they apologized, gave us 2 boxes to close the loop. How insincere!

Very poor self service check-in process. There were no proper directions and guidance. Used the self check machines hoping to check in early, only to found out that all online bookings of hotels need to first Q up at the OTA line for the staff to input your ID in their booking system before you can do self check in. Total time spent waiting at the OTA Q is about 1 hr. Took a Q number of for service counter to help but they were 50 over people in-front of me. As I have child with me, decided to go for lunch. Came back at 3pm to do self check in and no keep showing no room available. Ended up I had to approach the service counter for help. As I have missed my Q number, I approached the supervisor but was told to wait at counter 10 which was not moving. As I saw counter 7 was cleared, I went up and was served by Miss Dyna. I appreciated her outstanding customer service. Knowing that I had booked 2 rooms, she straight away assigned adjoining rooms for me without asking. However, the first assigned rooms weren’t adjoining so we have to return back to counter and approach her. She apologised and re-assigned the rooms to us and this time is correct. Glad to serve by her which makes our day pleasant. As for the rooms, don’t expect too much. I was assigned to level 4 and facing another room windows. The floors weren’t clean as hair, dirt can still be found on floor, so we go to buy slippers. no wifi in the hotels and network in the rooms were poor. Despite having data roaming or even eSIM it was bad. The only plus point was easy accessible. Best to get better rooms if with children. The rooms photos should be updated as is misleading.

Check in process was smoothly. Room large, spacious and clean. Staff also very friendly and helpful. Room are well maintained eventhough outdated. Room cleanliness also are good. Lobby smell good with fragrance. Also have restaurant and convenience store.

The counter staff was good. Help us to arrange our room near the exit area as we have two elderly people with legs problem. However, sound proof not good. As we can hear a lot of lorries are passed by especially after midnight. So most of us dint sleep well. Bathroom is clean. Water Shower was strong. Bed generally is clean. But red bolster got weird smell.

A Promising Stay at the New Wyndham Ion Majestic Recently had the opportunity to stay at the newly developing Wyndham Ion Majestic, and it was a delightful experience. The rooms are spacious and impeccably clean, featuring a modern bathroom with an excellent shower. The water pressure is strong, making for a refreshing and enjoyable experience. One of the highlights is the breathtaking view—you can see the entire Genting Highlands from the property, which is especially magical at sunrise or sunset. The hotel offers impressive facilities, including a well-equipped gym, a heated pool, and a children’s theme pool, perfect for families. For those seeking relaxation, the Areoma spa provides excellent massages that are worth trying. Dining options are fantastic. The breakfast spread is extensive, catering to a variety of tastes. There’s also a pizza restaurant on-site, where pizzas are freshly made to order—a must-try for food lovers. For a fun evening, the lobby features a drinking place where guests can enjoy drinks and karaoke. Additionally, a paid shuttle bus service is available to the First World Bus Terminal, making transportation convenient. Overall, Wyndham Ion Majestic shows great potential with its excellent facilities and stunning location. It’s shaping up to be a top-notch destination in Genting Highlands. Looking forward to the full functionality of the hotel with the highest Hard Rock Cafe in the region.

This is a new building (M3) under Ion Majestic. The rooms are clean and spacious but not yet fully furnished. However, the strong smell of renovation is noticeable throughout, and the hotel lobby toilet has an unpleasant odor. Additionally, the water flow in the room toilet is slow. Overall, it’s a decent hotel. There is a shuttle bus service to the theme park at hourly intervals, but it needs to be booked and paid for separately for each trip. I suggest reconsidering the 5-star rating, as the hotel does not yet meet that standard.

planned a trip here for my birthday. booked like months ahead. when we got there, they gave us the wrong room. we booked the suite, but we were given a different room catagory. we were upset. contacted the hotel, they said the room we booked is non existent anymore. they have renovated. and that trip.com didn't update their website. we had to pay additional 600 in our local currency for us to get the room that's equivalent to our booking. like it or not. he had to pay coz we didn't have any room and it was already 7pm. reported this case to trip.com customer service (booking reference no ***********), took some time for them to investigate the case, but they were nice enough to refund the additional amount we paid the hotel. tq trip.com for your outstanding professionalism. certainly made up for the mess that weekend. the hotel stay was alright. we had a decent time. tq again guys

The unit was really good. Some noise pollution due to ongoing construction nearby. Very clean and comfy. Check in process can take up to half an hour and starts on at 3pm. Checkout is at 11am (should consider changing to 12 noon) Short drive to many restaurants and convenient stores. Really good stay. Will return again soon.

The only thing i would like to complaint is about their service. Please note i have been here before a couple of times. When i booked the same room as before, this time I have received a different room. I had to go all the way down to the lobby to solve this. I argued with a staff because i knew the room type as i have stayed before. The staff repeatedly said ”sorry maam, we are fully booked.” Classic reply from a receptionist. Then, a staff name Umi came and settle my issue in less than a minute. She looked backed into the records to find my last stay details. She then proceeded to give me the key card. Whats so difficult? Why are they trying to scam us by giving a smaller room? The next issue is regarding breakfast meal. Since i have booked without a breakfast, i then proceed at the counter to purchase breakfast. The staff told me to go up on level 5 to straight purchase at the restaurant. I went and i found they have increased the price and push the price for RM20 extra. I inquired and asked why is it so pricey than before. The staff told me about some quota system and he told me to go to lobby if i wanted cheaper. I was confused why would they sell a different price for in house guest for the same breakfast meal. I went down again n argued n they told me the same thing, after i showed the previous price and they agreed for me to pay the right amount. Imagine the hassle i have to go through because of their poor service. P/s: thanks to Ms Umi for dealing with the issue in less than a minute.

The resort looks neat and beautiful where is surrounded by vegetation. When the first time we drive to this resort, we were scared of where is quite an outskirt location. But not too bad is not that deep into drive-in is just about 5 min from that small little town. In fact, is a really convenient location which near to those shops from the little town They take the SOP seriously where they did maintain the social distancing, scan our My Sejahtera apps, and provide us the hand sanitizer. We were greeted by the guard who are very friendly and dedicated. The room in GRV was the great one, very huge like a suite room with wide space, beautiful view and the shower heater was working perfectly with high pressure. The receptionist by the name of Fazila (who work in this property for 3 years plus) who handle our check-in and check-out process was efficient with a courtesy maner and helpful. We will never forget of Fazila's hospitality that she demonstrated. Keep up the good work Fazila and her team.