Heng Tong Hotel

Heng Tong Hotel Reviews

Heng Tong Hotel

No.15 Shima Street, Tianhe District, Guangzhou, Guangdong, ChinaView Hotel Details
Heng Tong Hotel
Heng Tong HotelHeng Tong HotelHeng Tong Hotel
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Heng Tong Hotel Guest Reviews

3.9/5
332 review
Verified reviews
Location3.9
Amenities3.9
Service4.0
Cleanliness3.9
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All reviews(332)
Positive reviews(307)
Reviews with photos/video(52)
Great value for money(14)
Great location(14)
Convenient location(12)
Easy to get around(11)
Large rooms(6)
Friendly front desk staff(6)
Strange smell in room(5)
Many dining options(4)
Negative reviews(25)
Guest User
Double Room
Stayed in Apr 2024
Business travelers
8 review
4.2/5
Very Good
Posted on May 14, 2024
Nice staff clean regarding prices are ok You are in the local area so smells will be local
Response from Property: Dear guest: Hello! Thank you very much for staying at our hotel. Every section of the hotel is constantly working hard to provide more meticulous and timely services to every guest who comes to the store. We are very happy to see your recognition of our work. With your trust, we will continue to make progress and be ready to provide every guest with high-quality services at any time. We look forward to your visit again!
VALIYAKATH KURUPPATH FAYIS ABDUL RAHMAN
Single Room
Stayed in Apr 2024
Solo travelers
6 review
1.0/5
Posted on Apr 29, 2024
It's not good enough place for those who stay at least in one day, cleanliness and dirty place
Response from Property: Dear customer, we are sorry to give you a bad stay experience. Our guest rooms are cleaned after each guest and are fully equipped with disposable supplies. Our front desk is also online 24 hours a day. You can contact us if you encounter any problems during your stay. We will immediately feedback your valuable suggestions to our manager for processing. All Hengtong employees wish you good health and smooth work.
JAY
Standard Double Room
Stayed in Apr 2024
Business travelers
1 review
2.2/5
Posted on May 7, 2024
Cleanliness was very poor..
Guest User
Single Room
Stayed in May 2024
Solo travelers
4 review
3.7/5
Posted on Jul 10, 2024
It’s good
Guest User
Standard Double Room
Stayed in Sep 2024
Business travelers
2 review
5.0/5
Outstanding
Posted on Sep 12, 2024
The elevator is convenient and fast. It is convenient for the deliveryman and I don't have to go downstairs to get the takeaway. It is a good review.
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Guest User
Standard Double Room
Stayed in Aug 2024
Family
9 review
5.0/5
Outstanding
Posted on Aug 28, 2024
The room was very nice and comfortable. The only drawback was that it was a bit small and the WiFi was a bit slow. Overall, the facilities were quite complete.
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Response from Property: There are always some amazing encounters in this world, such as when we meet you and your comments❤🧡💛💚💙💜Looking forward to seeing you again, I wish you a pleasant journey
Guest User
Double Room
Stayed in Aug 2024
Travel with friends
5 review
4.0/5
Very Good
Posted on Aug 24, 2024
Actually, it's not bad. You don't need to ask for so much at this price. The toilet has a bit of smell and the air conditioner makes some noise when the wind speed is turned up high. But overall, it's not bad. ,.
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Response from Property: There are always some amazing encounters in this world, such as when we meet you and your comments❤🧡💛💚💙💜Looking forward to seeing you again, I wish you a pleasant journey
Nanqiyujunwuzetian
Double Room
Stayed in Jun 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Jun 6, 2024
Complete facilities, good environment, no odor, there are many snack streets and convenience stores downstairs, very convenient. It is close to the university town and it is quite lively when going out at night.
Original TextTranslated by Google
Response from Property: Every bit of love comes from the smile and touch of the heart. It is our wish to satisfy you. We will work harder and look forward to seeing you again.
Guest User
Single Room
Stayed in May 2024
Other
1 review
5.0/5
Outstanding
Posted on May 4, 2024
The room is clean and well-equipped. There are many convenient places to eat around. The front desk is polite and beautiful. Very good👍👍👍👍
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Response from Property: Every bit of love comes from the smile and touch of the heart. It is our wish to satisfy you. We will work harder and look forward to seeing you again.
Yangfanyuanhang
Double Room
Stayed in Mar 2024
Business travelers
1 review
1.0/5
Posted on Apr 4, 2024
The worst experience of business trips over the years. After booking, the hotel staff confirmed whether to arrive at the hotel at 12:04 midnight. I had called in advance to ask at 14:00 on March 29th when booking. If you arrive at the hotel in the early morning, you need to book a room in advance. It has been made clear that you will arrive later. This time confirmation is seriously inappropriate. Of course, the hotel staff may also be doing necessary work. I booked 2 days in advance, but I didn’t have time to call to confirm 2 days. After checking in, there was a strong smell of moldy carpet when I walked out of the elevator door. The door opened 4 times before it opened. The room card was super difficult to use. I arrived in the middle of the night and wanted to drink some hot water. I picked up the kettle and saw that it was sticky. I didn’t want to touch the rust on the kettle. I looked up and saw that the skin on the roof felt like it could fall off at any time. I thought it was so late and I had already booked it, so I just made do with it. Take a shower in the bathroom and sleep. There are two buckets of shower gel and shampoo in the bathroom when I enter the door. It feels like no one would pick it up on the street. It’s so dirty that it’s jaw-dropping. Forget it, I can bear it. It happened to be brought on a business trip, so I took a shower and went to sleep. I picked up the bath towel and it was black and dirty. Forget it, I can bear it. I brought it myself. I went back to the bed and lifted the quilt. Is it impossible to wash off the dirty things on the sheets, or did they not wash them when the last customer stayed? The pillow was yellow. Oh! I was drunk. The next day, I went to the front desk to tell the lady not to change all the sheets, quilt covers and bath towels during the stay. Don't pollute other things, just pollute this set🤣. I put up with it for 4 nights. I couldn't stand it anymore and applied for early check-out. On the night of the 3rd, I heard a sound in the clothes bag at the head of the bed in the middle of the night. I turned on the light and saw that there was a cockroach as big as a thumb!!! I opened the door at around 11 o'clock in the evening and let the cockroach go. There was a surveillance camera at the door of this room to see it! I checked out before 2 o'clock on the 4th and returned to the hotel after 1 o'clock. When I entered the door, the lady at the front desk said that there would be an overtime charge for checking out before 2 o'clock. Oh my God, I really wanted to stay in your hotel. The attitude is very bad! ! ! I am speechless to have such people! ! ! I will tell you the real experience in detail! Choose carefully! ! !
Original TextTranslated by Google
Response from Property: Dear customer, we are sorry to give you a bad stay experience. Our guest rooms are cleaned after each guest and are fully equipped with disposable supplies. Our front desk is also online 24 hours a day. You can contact us if you encounter any problems during your stay. We will immediately feedback your valuable suggestions to our manager for processing. All Hengtong employees wish you good health and smooth work.
Guest User
Single Room
Stayed in Mar 2024
Business travelers
2 review
5.0/5
Outstanding
Posted on Mar 20, 2024
The hotel environment is good, hygienic and clean, the service is good and cost-effective. The hotel is very close to Jinan University. It's a good place to come here every time I go on business. Disposable supplies are complete. Sound insulation is good. The bathroom is large. The bed is very comfortable. The air conditioning is strong. Wi-Fi is strong. Highly recommended.
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6/10
Response from Property: Every love comes from the smile and touch of the soul. It is our wish to satisfy you. We will work harder and look forward to seeing you again!
Guest User
Standard Double Room
Stayed in Feb 2024
Business travelers
4 review
5.0/5
Outstanding
Posted on Feb 3, 2024
Full range of food, drinks and entertainment, considerate service, very conscientious price, very good value, highly recommended, nice room, very comfortable stay, very safe, feel at home, very friendly front desk service, complete surrounding facilities and equipment.
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6/7
Response from Property: Because I like it, I choose to come to the Spring Festival Gala in winter. We will have a long time to come~
Guest User
Single Room
Stayed in Jan 2024
Travel with friends
3 review
5.0/5
Outstanding
Posted on Feb 3, 2024
Good service, clean and tidy, large room, good soundproofing, comfortable sleep, plenty of food in the room, great location, and very affordable price
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6/9
Response from Property: Time allows people to appreciate the charm of waiting and makes people feel the charm of happiness. Thank you for your choice. The store is willing to wait for you for a lifetime and accompany you throughout the four seasons.
Guest User
Standard Double Room
Stayed in Jan 2024
Couples
1 review
5.0/5
Outstanding
Posted on Jan 14, 2024
The room is clean, the environment is beautiful, the disposable supplies are complete, the service is good, the hygiene is clean, the front desk is efficient and very enthusiastic, there are many places to eat near the hotel, including barbecue and hot pot, and it is not far from the subway station. It is highly recommended
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6/11
Response from Property: Thank you for choosing our hotel. Our hotel has always been adhering to this high level of attention to every guest's accommodation experience. We not only work hard to create a beautiful environment, but also strive for excellence in hygiene and cleaning. Every room item is carefully selected. We always insist on serving every customer with heart, so that every time you stay is full of warmth and warmth. Comfortable. We look forward to providing you with a wonderful stay again!
Guest User
Single Room
Stayed in Jan 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Jan 15, 2024
The room is hygienic and clean. There are many places to eat nearby. The BBQ milk tea and snail noodle hot pot are particularly popular among foodies. It’s good. The room environment is good. The TV is OK. The room is big and it’s close to the subway station.
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6/10
Response from Property: Time allows people to savor the charming space of waiting, and makes people feel the charm of happiness. Thank you for your choice. The store is willing to wait for you throughout your life and accompany you in all seasons~