Xizili·Art Hotel Reviews

It is located at 19-20th floor of a building. When I entered the room, cigarette smoke was there. The receptionist offered me another room. But she asked me whether I have touched or used the room. Finally I got new room but the cigarette smoke was also there. You have to pay for slippers. I communicated with 2 receptionist. The new joiner was more helpful and welcome. Hotel location is near with kfc, starbucks, or other local foods. You can also buy fruits nearby. But still far from the West Lake, need to take Didi (online taxi).

Wonderful stay. Everything is good. Worth the money paid. Recommended

Our favorite hotel in Hangzhou. Staying here all the tim. Room is clean and big, supermarkets and coffee shop downstairs, 10 minutes to Xihu. Perfect

I love a unified and arty design of the hotel. Quite modern but with the bits of Chinese tradition style. You actually can take a short calligraphy lesson from the owner of the place. The stuff is very friendly and they actually upgraded my room which was a nice surprise. It is located right next to the famous attraction park in Monganshan. So 9 of 10 for the location only because there are not many places to eat nearby but in China isn’t really a problem as you can orders delivery. Highly recommend if you want to have different experiences from the typical villas in Monganshan and appreciate art and literature.

The stay was perfect! The service staff are extremely nice and helpful, I was treated very well. The room itself is very spacious, beautiful view over the city.

Good service , clean & comfortable room with a beautiful city view.

Excellent treatment, the hotel staff are always willing to help and provide you with comfort and convenience. Impeccable facilities. Highly recommended.

Very good service. Hotel is well maintained. Will book this hotel again.

The room’s view was beautiful, the staff are also very kind. Everything was perfect except, there was no refrigerator and the hotel was a little far from the subway. 8/10

The room is big & spacious with huge full length window though is just street view. Counter staffs are so nice and helpful. Our toilet bowl was chocked and they get it fixed immediately. Calling a cab is difficult without a local line as we need the verification code send to the phone line and this could not be done without the help of the hotel staff. The hotel is so thoughtful to provide coffee/tea and snack at the reception area. You even can find personal toiletries like hair gel and pad there. The location is quite near famous Westlake but not much shopping & foods within walking distance thus a star is taken away. Overall, we enjoyed the two nights stay very much.

Cleanliness - The toilet had some strands of hair, the walls were yellowish and some mould. - The room floor were not very clean since my white socks became black underneath. - No slippers provided. Toothbrushes provided. We turned on the DND sign but they still came inside to clean the room everyday. So I’m not sure what’s the dnd light for. There’s no wifi for travellers who doesn’t have a China number and even if connected still wasn’t able to load anything so it’s as good as no wifi No other complaints tho it was a short and sweet stay nonetheless. The staff were friendly and you’re very near city centre 10mins car ride to city and 4 bus stops then 30-40 mins to airport so it’s very convenient

Very nice, big, clean, and comfortable room. Only bathroom that the wall not upto ceiling which not feel comfortable when u using

Do not reserve this hotel if you don’t want to have unnecessary troubles during your trip. It was our first trip in Hangzhou, we booked 2 nights: they first room allocated was in a corner, the toilet opens in front of the bed, it smells like you are sleeping in the toilet… the WIFI and tv box does not work, the room can not be locked inside. They changed us for a second room. This second room works well until the second night where the digital lock of the door dysfunction (again!) The door could not be locked, anyone without any room card could enter into our room. We called reception, the lady was busy and forgot to answer us, we were waiting 20min in the room. Before leaving we identified one charge plug does not work but has a red light inside, this is very suspicious! Please consider this comment before booking. 酒店名字在武林广场其实距离武林广场还有两站地铁！ 最近的地铁也要走10分钟， 不想走冤枉路的注意了！ 服务很客气但是不专业，房间破旧损害还灰尘。定的比较贵的大床房，小姐姐还说给我们升级了。进房间一看厕所对床，一用厕所房间就一股臭味。。。电视不能用，房间不能里面反锁。后来给我们换了个房间，这个房间里面可以锁了外面却又故障了。不用房卡就能打开门近房间。一个人出来旅游的姐妹们三思而后行！房间一个电插口对准浴室门，手机插上去不通电但是有一个奇怪的红点。。。走的时候才发现！没时间报警大家细品！

Staying at this apartment hotel in Hangzhou had its ups and downs. The view from the high floor was amazing, but the elevator was slow, which was frustrating. The room was clean and cozy, but the amenities were basic. Overall, it's okay if you don't mind waiting for the elevator and don't need fancy stuff.