Splendid Hotel & Spa

Splendid Hotel & Spa Reviews

Splendid Hotel & Spa

Sô 6 Ng. Hàng Hành, Hàng Trống, Quan Hoan Kiem, Hanoi, VietnamView Hotel Details
Splendid Hotel & Spa
Splendid Hotel & SpaSplendid Hotel & SpaSplendid Hotel & Spa
Check available rooms for your travel dates
We Price Match
1 night

Splendid Hotel & Spa Guest Reviews

4.3/5
Very Good
41 review
Verified reviews
Location4.4
Amenities4.3
Service4.4
Cleanliness4.2
Filter by:
Sort by:
All reviews(41)
Positive reviews(38)
Reviews with photos/video(6)
Great location(15)
Awesome stay(14)
Great service(14)
Negative reviews(3)
1PresentWanderer
Deluxe Room
Stayed in Jul 2024
Solo travelers
3 review
5.0/5
Outstanding
Posted on Jul 30, 2024
Absolutely loved my stay with Splendid! Hannah on front desk was so friendly and incredibly accommodating. The room was so comfortable. Wifi isn’t very great. Location is so central and there is so much in walking distance. Breakfast is a little extra with free pick up by bike to their sister hotel where you will be greeted by Rose and other beautiful staff! A great buffet breakfast. I have booked again when I return to the city.
Guest User
Superior Double Room
Stayed in Apr 2024
Other
7 review
5.0/5
Outstanding
Posted on Apr 14, 2024
The location is great. We used this hotel for a group of students on a field trip. It had everything we needed to make the trip a success.
Guest User
Superior Double Room
Stayed in Oct 2024
Couples
4 review
5.0/5
Outstanding
Posted on Oct 14, 2024
Very helpful staff, good location , nice room
David (España)
Deluxe Room
Stayed in Sep 2024
Couples
9 review
5.0/5
Outstanding
Posted on Sep 22, 2024
Nice room , good location, good staff
Anonymous User
Deluxe Room
Stayed in Jul 2024
Couples
1 review
5.0/5
Outstanding
Posted on Jul 27, 2024
Very friendly staff, good location, nice rooms
navitor
Family Room With Balcony
Stayed in Dec 2023
Family
1 review
3.2/5
Posted on Dec 31, 2023
I booked this hotel for my family, I called them in advance to check if they have available rooms and if the room has enough beds as described on the website or not. After they received my call, they said I should book the room directly with them because there were not many rooms left, the funny thing is: before the call, I checked on different booking websites and still saw they had the room which I wanted to book, like 2-3 rooms. BUT AFTER the call, immediately all the rooms are not available to book online anymore LOL What a cheap and unprofessional attitude! They put their price on those agoda, booking, hotels, trips much cheaper than their walking room so when they knew the guests would come to their place on that day for that room, they set them unavailable immediately. So luckily, they forgot to close their hotel on Trip.com and that's why they got this review.
Guest User
Superior Double Room
Stayed in Sep 2024
Couples
1 review
5.0/5
Outstanding
Posted on Sep 22, 2024
Very helpful staff, good location
Anonymous User
Deluxe Room
Stayed in Oct 2024
Couples
1 review
5.0/5
Outstanding
Posted on Oct 26, 2024
Helpful staff, good location
Guest User
Deluxe Room
Stayed in Jun 2024
Couples
5 review
5.0/5
Outstanding
Posted on Jun 30, 2024
Hotel near lake, good hotel, helpful staff
Guest User
Family Room With Balcony
Stayed in Jun 2024
Family
1 review
5.0/5
Outstanding
Posted on Jun 25, 2024
Good hotel , friendly staff, near lake
Guest User
Superior Double Room
Stayed in Aug 2024
Couples
1 review
5.0/5
Outstanding
Posted on Sep 4, 2024
Good location, friendly staff
Guest User
Superior Double Room
Stayed in Apr 2023
Solo travelers
8 review
2.5/5
Posted on Apr 13, 2023
Not the cleanest hotel I've ever been in. Stain on furniture and bedding. Quite slow WiFi. Staff was very friendly and helpful.
Anonymous User
Deluxe Room
Stayed in Aug 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Aug 10, 2024
Helpful staff, near lake
Linda
Superior Double Room
Stayed in May 2023
Solo travelers
1 review
5.0/5
Outstanding
Posted on May 30, 2023
Wonderful people, excellent location room very nice, walking to everything, travel agent very helpful across street.
TeaTime Adventures
Superior Double Room
Stayed in May 2023
Solo travelers
1 review
4.0/5
Very Good
Posted on May 21, 2023
I mistakenly booked in on the wrong day but arrived after checkin time and they wouldn’t let me change my day even though I wouldn’t be staying in Hanoi that night which seemed a little inflexible but those were the rules. They did offer to hold onto my bags if I didn’t want to take them to the tour I was going to for the next two days but I decided not to take them up on that offer. The room I had, had a window and was pleasant for the price. It is in a ice location very close to the lake. Besides them not being flexible with the dates the staff were friendly. However given their inflexibility on the dates, when I returned to Hanoi two days later, I booked in with a different hotel for two days rather than go back there.