Jjeniffer_jiangDuring the National Day holiday, I decided to unwind at this hot spring hotel. I checked in before 12 PM. It didn't seem too crowded, which was nice. The hotel itself is grand and opulent, though it feels a bit dated, it still retains its luxury.
The staff at check-in were incredibly friendly and helpful, answering all my questions. One even proactively added me on WeChat, assuring me I could reach out to him for anything. And indeed, he was responsive whenever I needed assistance.
Now, for a few things that happened – I'm stating them objectively, without praise or criticism.
First, the hotel's Western restaurant was closed, and the Chinese restaurant was rumored to be quite expensive. So, I ordered takeout. An hour later, the delivery driver finally called to say it had arrived. I asked, 'Will you bring it up, or will a robot deliver it?' When I learned I had to go downstairs to the delivery rack myself, I thought, 'Well, that's just how it is.' A few minutes later, in my work clothes, I went downstairs, but there was no delivery rack visible in the hotel lobby. I called the delivery driver again, who told me it was to the right of the main entrance. But it was empty. I called the delivery person again, and he said he'd be there in a few minutes. About eight to ten minutes later, the delivery driver returned, equally clueless, and showed me a picture, saying, 'I delivered it right here, did someone else take it by mistake?' He suggested I ask the hotel to check surveillance footage, but I told him it wasn't the hotel's fault. After much back and forth, he had no good solution, and my attempt to refund the order was rejected. The driver gave me the restaurant's number. When I called them, they initially insisted I contact the hotel, and again, I explained it wasn't the hotel's fault. After some negotiation, they agreed to send another order. When I explained the whole situation to the hotel front desk, they also had no better solution. Luckily, KFC provided a replacement meal; otherwise, it would have been lost. It seems nobody had a solution.
When ordering dinner again, I learned my lesson: I told the delivery driver explicitly not to leave until I came down to pick it up.
Considering the nearly 1,000 yuan per night for accommodation, one would expect more attentive service.
Second, because I prefer a cool room, I set the air conditioning to the lowest temperature and highest fan speed as soon as I entered. But after two hours, it still didn't feel cool. I checked the AC display, and it had only dropped from 27 to 26 degrees Celsius. A housekeeper happened to be on the floor, so I asked her to check if I had set it incorrectly. It wasn't. She very kindly called the customer service supervisor, who also felt there was nothing to be done and suggested, 'How about we bring you a fan?' She explained that since the weather was getting cooler, the hotel's AC was running at a reduced capacity. I said, 'If it's not a setting error, then it's a malfunction.' So, they requested equipment maintenance. The repairman used an infrared gun to test the air outlet, which read 22.4 degrees. Then, he got a ladder and spent half a day repairing something inside the ceiling, saying there was a leak. He assured me it would cool down soon. We then went to the hot springs, eagerly anticipating a cool room upon our return.
Perhaps it was after playing in the water, or perhaps the dinner at the Red Dish restaurant was too delicious, but we didn't pay attention to the AC. Housekeeping brought welcome fruit and freshly brewed tremella soup, which was a nice touch. But past 10 PM, I suddenly felt hot. The temperature display still showed 26 degrees. I quickly messaged the front desk attendant on WeChat, then realized he might be off duty. I called the front desk, and they still suggested sending a fan. I firmly refused; it was ridiculous to think I'd need a fan to cool down in a resort hotel. Later, the duty manager personally came up and helped us switch rooms. Can you imagine? Packing up and moving rooms in the middle of the night. It was very frustrating.
The third incident happened before dinner. After returning from the hot springs, my daughter said water was everywhere when she was showering. I checked and found the shower drain was clogged. Even after cleaning the hair from the drain cover, the water still wouldn't drain properly. I later called a staff member, who removed the filter layer beneath the drain. When we showered again that night, it was fine.
In the new room, the toilet flush button felt like a cheap replacement; sometimes it wouldn't return to its original position automatically, causing the toilet to constantly run. I had to manually adjust it to stop the continuous flow of water.
While going up and down the stairs several times, I looked out the window in the stairwell and saw many standalone villas behind the hotel. I don't know if they belong to this hotel, but not a single one had its lights on. Everyone says the economy is declining; even during such a major holiday, the hotel wasn't full, and the lights weren't on permanently.
The hotel's hot springs were a bit small. They claimed 20 pools, but they were all tiny, and dividing them into indoor and outdoor made them feel even fewer. It was great entering around 9 PM because there were hardly any people.
The hotel breakfast was standard; neither amazing nor bad.
The hotel's pet park was alright. We even witnessed a baby alpaca being born, which was quite interesting.
There was also a wedding venue on the large lawn. I only saw the lawn before and after a wedding – its splendid beginning and its dilapidated end, much like marriage itself.
The above review strives to be objective and emotion-free.
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