5-Star Hotels in Beijing

The moment I stepped into the hotel, I felt great; a new renovation really makes a difference. The facilities and layout are very well-designed, and there's even a garment steamer. The slippers also look to be of good quality. The mineral water comes in cans. However, during our stay on the 10th floor, the water pressure was very low, and there was hair in the bathroom that hadn't been cleaned, which was a real letdown. The view of Universal Studios was spoiled by a large board. Although we didn't get to experience the starlit pool and rooftop bar, they looked promising. Now, a complaint about the hotel's shuttle bus service. I suspect it's a partnership with an external company because the tour guide's marketing pitch was incredibly pushy. They started by creating anxiety, claiming you'd waste time getting lost if you went on your own, and that you'd get soaked at the water park. They tried to sell us park tour services, raincoats, and even magic wands – a real multi-pronged approach. Later, during the hotel's follow-up call, after I mentioned the bathroom issue, they offered a room upgrade for a future stay. But who knows when that 'next time' will be? It felt insincere.

As a five-star hotel, it absolutely delivered on luxury, making for an excellent experience. I have to praise the location – it's incredibly convenient for getting anywhere. You can walk to Metro Lines 1 and 10, so getting around is a breeze. Step out of the hotel and turn left, and within 50 meters, you're at a mall with so many shopping and dining options you'll be spoiled for choice. All your retail and food cravings are easily met! The room was an even bigger surprise. It was exceptionally spacious, bright, and well-lit. The floor-to-ceiling window offered an amazing view, and it was incredibly comfortable just lying there and enjoying the scenery. The facilities were comprehensive, and the pillows and mattress were perfectly comfortable – I slept like a baby, straight through till morning. It was incredibly refreshing. Breakfast also deserves a mention. There was a rich variety of both Chinese and Western options, so many choices that I was satisfied every morning. The staff were consistently warm and polite, always thinking of the guests' needs. Their service was incredibly thoughtful, and I have to give them a big thumbs up! I had such a pleasant stay these past few days. I'll definitely choose this place again on my next visit!

My stay at the Renaissance Jinmao was incredibly satisfying! The location is excellent, with convenient access to transportation. Selina at the front desk provided exceptional service; the check-in process was smooth, and her communication was gentle and thoughtful. The hotel's facilities are top-notch, and the environment is spotless. From arrival to check-in, the entire experience was comfortable. I heard the Forbidden City view was good, so I came to check it out, and it was quite a pleasant surprise, higher than the Mandarin Oriental and offering a different feel. I've attached a selfie for comparison. It's worth noting that the pool is larger than the Mandarin Oriental's and doesn't have lanes, which I really liked. The water quality is equally excellent. Definitely worth coming back to.

I specifically came to the Mandarin Oriental Wangfujing for a little healing getaway and to finally cross it off my bucket list—after all, it's been saved on my wishlist for five years. At this price point, MO really speaks for itself: seamless service procedures and a genuinely warm, effortless hospitality. I’d like to give a few specific shout-outs: At breakfast, I always prefer my Americano piping hot. Instead of lecturing me about how super-hot coffee ruins the flavor, the staff simply delivered it exactly as requested. It would have been even better if the cup had been pre-warmed! Also, to the lovely young lady who took my order (forgive me for not catching your name): you are so approachable and warm, please be more confident in yourself! I highly recommend booking an evening spa treatment during your stay; heading straight back to your room to sleep afterward is the ultimate recharge for both body and soul. Special thanks to therapist Minnie and spa receptionist Lawerence for their exceptional service. Even though I purchased my spa voucher via their official WeChat mini-program, they treated me with the utmost care and professionalism. To the front desk team and the duty manager—forgive me once again for forgetting your names—since we interacted the most, I truly appreciated how prompt and thoughtful your responses were. It completely avoided the common issue with domestic ”butler services” where style often trumps substance. A chat group was set up even before my arrival, and whether it was via text, phone, or in person, all my requests and questions, big or small, were handled promptly. Traveling solo, feeling so well cared for and pampered truly touched my heart. Please pass along my gratitude to all the team members, whether I remembered their names or not. Thank you all for making my National Day holiday truly complete.

Two years later, I'm back at the Cordis Beijing Capital Airport. It wasn't until I saw the airplane model in the lobby that it clicked: Donghai Airlines, The Langham Shenzhen, and Cordis Donghai are all under the same ownership. No wonder they share the same prefix! Of course, as a guest, the owner might not be the most important thing; it's the management company and their level of professionalism that truly matters. The Cordis brand ensures that the management and service here will never disappoint. It's the same friendly atmosphere, warm service, and exquisite food. I was particularly impressed by the staff I encountered in departments like the Front Office, Concierge, Ming Court, and The Place all-day dining restaurant. A special thank you to Front Office Manager Serena, Front Desk Manager Jessie, Duty Manager Lock, Assistant Director of F&B Tom, Ming Court Manager Terry, and The Place Restaurant Manager Anson, among others. Their dedication and guest-first approach truly made me feel the warmth and professionalism of Cordis. Cordis Donghai is definitely worth another visit!

The hotel is new and very clean. It's very close to Universal Studios, just two subway stops away, and taxis are also convenient. There's also a free shuttle bus. The front desk staff were very friendly, professional, and efficient. The room size was just right. For a family of four, you can choose a twin room with a sofa bed in the middle. The housekeeping staff seemed a bit busy and a little impatient, haha. Overall, it was a great experience, excellent value for money. I would consider staying here again next time.

I've stayed at Ascott many times, and it's consistently excellent in all aspects. The rooms are incredibly spacious, and the amenities like the fridge and washing machine are all fully equipped. The environment is also very quiet; you barely hear any noise. It's super convenient for dining and drinks, with plenty of restaurants nearby. There's also Xiao Taihou Park close by, and it's not far from the subway station – about a 10-minute scooter ride.

Now, when I come to Beijing, I only like staying here. There's a sense of reassurance, especially with the service staff from the lobby to the rooms; they always make me feel at ease. It's also very convenient for getting around and doing business. Truly excellent.

The resort environment was very comfortable, and the kids absolutely loved participating in all the activities, having a great time. The atmosphere at night was quite lively too. Vera provided excellent service, and overall, I was very satisfied – a full five-star recommendation! What I loved most was that all the activities were included. Whether for adults or kids, indoors or outdoors, there were rackets provided by the hotel for basketball, table tennis, billiards, football, archery, and golf. The water park was quite large; the depth was perfect for children to swim, though a bit shallow for adults. Plus, all the craft activities, performances, flying trapeze, and aerobics were really fun! Dinner was the most abundant meal, with various international cuisines. The sashimi, BBQ, and salads were all delicious. The dessert bar was the most amazing part – truly five-star standard! My daughter even said the roasted lamb chops were incredibly tasty. 😋 We stayed in the Shaun the Sheep room, which was decorated so cutely. My child said she wants to come back again next time! The most comfortable aspect, actually, was the beautiful environment of the Songshan scenic area. It's a natural oxygen bar, bringing you close to nature; you can see and smell the natural aroma. There were also about a dozen adorable little cats! 😍 We plan to try out Club Meds in other cities and countries next time!

Before booking, I read the negative reviews, which were mostly complaints about the service. After staying, I felt like this hotel was one giant obedience test. Upon entering the room, I noticed a strong smell from the air conditioning ducts. I picked up the phone and dialed 'one touch.' The operator transferred me to the front desk, who said they would get back to me shortly. 'Shortly' meant I had to call again to get any kind of answer. After changing rooms, the next day my room card stopped working. That's when I understood why there was a phone in the hallway. After calling, they said an auntie would come to help open the door. Ten minutes later, the auntie finally arrived. After opening the door, she said a concierge would bring a new room card later. Well, it never arrived within two hours. Eventually, when I went to pick up my takeout, I had to go to the front desk myself to get a new one. The tissues in the room ran out. The auntie replaced them with new ones, but just left the new pack on top of the tissue box instead of putting them inside. I don't understand that. There was a short black hair in the bathtub... The mini-bar was completely empty on the first night, possibly due to the room change. At breakfast, I opened a Chinese steamed dim sum, and there was a black hair inside... Breakfast ended at 10:30 AM, and many guests came at 10:35 AM to get coffee, but it was all gone...