Essential by Dorint Interlaken Reviews

Response from Property: Dear simpleologist,Thank you for taking the time to share your feedback. We’re pleased to hear that you appreciated our convenient location next to the train station and the modern design of your room.We sincerely apologize for the unpleasant smell you experienced in your room. Your comments regarding the ventilation and lack of air fresheners are concerning, and we will investigate this matter to ensure a more comfortable environment for our guests.We also appreciate your feedback about the breakfast selection, as we strive to provide a high-quality dining experience. Your input will help us make necessary improvements.Thank you for highlighting Iulia's excellent service. We’re glad to hear she made a positive impact during your stay.We hope to welcome you back in the future and provide you with an even better experience.Best regards,Hussein AliRooms Division ManagerEssential by Dorint Interlaken

Response from Property: Dear Sum Yeung,Thank you for your feedback.We’re glad to hear you appreciated the great location of our hotel, with its proximity to Interlaken West Station and the nearby kiosk/supermarket.We apologize for any inconvenience you experienced regarding the room size and the amenities provided. Please be informed that we do offer additional items such as slippers, irons, and other amenities upon request. If you need any of these during your stay, please feel free to contact our reception.Your comments are valuable and we will review these points to enhance our service.We hope to have the opportunity to better serve you in the future.Best regards,Hussein AliRooms Division Manager

Response from Property: Dear KEMBARA MALAYA,Thank you so much for your enthusiastic feedback! We are thrilled to hear that you enjoyed your stay with us and consider it the best among the best. It means a lot to us that you loved everything about your experience.We look forward to welcoming you back when you return.Best regards,Hussein AliRooms Division Manager

Response from Property: Dear Guest,Thank you for your kind words and detailed feedback!We are delighted to hear that you enjoyed your stay with us. It’s great to know that you found our location convenient and that you appreciated the cleanliness and newness of the hotel. We’re also pleased to hear that you enjoyed the excellent breakfast and service provided by our team.We will make sure to pass along your compliments to Mr. Khalid for his friendly and helpful service.Thank you for choosing our hotel, and we look forward to welcoming you back in the future.Best regards,Hussein AliRooms Division Manager

Response from Property: Dear Antonius,Thank you for your feedback! We’re glad to hear that you found our location convenient, being just 50 meters from Interlaken West station and with a Migros supermarket right in front of the hotel. We hope this made your stay more enjoyable and hassle-free.We look forward to welcoming you back soon!Best regards,Hussein AliRooms Division ManagerEssential by Dorint Interlaken

Response from Property: Dear Gabriel Ang,Thank you for your kind review! We're delighted to hear that you enjoyed your stay, especially the convenient location and cozy room. Being close to the train station and within walking distance to the shops makes exploring the city much easier, and we're glad you found it convenient.We hope to welcome you back on your next visit to Interlaken!Best regards,Hussein AliRooms Division ManagerEssential by Dorint Interlaken

Response from Property: Dear S,Thank you for your feedback!We’re pleased to hear that you enjoyed the taste of our breakfast. Your satisfaction is important to us, and we’re glad that our breakfast met your expectations.We look forward to welcoming you back in the future.Best regards,Hussein AliRooms Division Manager

Response from Property: Dear guest, thank you very much for your detailed feedback! We are happy to hear that you were satisfied with the room size, convenient location and soundproofing. We are honored to provide you with a comfortable stay. Regarding the deposit issue you mentioned, we are very sorry for the inconvenience this has caused you. The deposit is usually automatically refunded to your credit card within a few days of check-out. If you still haven't received your refund, please feel free to contact us and we will follow up with you as soon as possible. We look forward to serving you again the next time you come to Interlaken! Dear Guest,Thank you very much for your detailed feedback! We're delighted to hear that you were satisfied with the room size, convenient location, and soundproofing. It's great to know we could offer you a comfortable stay.Regarding the CHF 300 deposit , we sincerely apologize for any inconvenience caused. Typically, the deposit is refunded automatically to your credit card within a few days after check-out. If you still haven't received it, please don't hesitate to reach out to us, and we'll promptly look into the matter.We look forward to welcoming you again when you return to Interlaken!Best regards,Hussein AliRooms Division ManagerEssential by Dorint Interlaken

Response from Property: Dear guest, thank you very much for taking the time to share your feedback! We're glad to hear that you enjoyed the hotel's convenient location and the view from your room. We are also happy that you enjoyed the surrounding food and environment. We hope that next time you come to Interlaken, we can welcome you again. Dear Guest,Thank you very much for taking the time to share your feedback! We're delighted to hear that you enjoyed the convenient location of our hotel and the beautiful view from your room. It's also great to know you explored some of the nice restaurants nearby.We hope to welcome you back to Interlaken on your next visit.Best regards,Hussein AliRooms Division ManagerEssential by Dorint Interlaken

Response from Property: Dear sanbulobeach,Dear Guest,Thank you for sharing your feedback!We are delighted to hear that you found the room well-equipped and appreciated the new facilities of our hotel, which just opened in 2024. It’s great to know that the convenient location next to Interlaken West Station and the nearby supermarket added to your positive experience.We look forward to welcoming you back in the future!感谢您分享您的反馈！我们很高兴听到您对房间设施的满意以及酒店的便利位置感到满意。尽管房间有点小，但我们努力确保每个房间都能满足基本需求。酒店的设施都是全新的，我们也很高兴您发现了这一点。我们期待在未来再次欢迎您的光临！Best regards,Hussein AliRooms Division Manager