Hotels Near Alice's Adventures Underground in London

It was our anniversary. While we enjoyed the amenities, the room service left much to be desired. Had to ring more than 6 times to get the in room breakfast we had booked the night before - very annoying. Also had to ring several times to get bottled water sent up to us. Like I said, room service left much to be desired. But other than that, everything else was fantastic. When the breakfast FINALLY arrived, it was good, so I give them that.

The hotel is very centralized. Walkable distance to most of the tourist attractions like Big Ben, Buckingham Palace etc. size of room is small but it's okay for a solo traveller. There is also a police station right opposite the hotel which makes you feel safer. There are also alot of restaurants and pubs around. Subways are also walkable. Definitely worth a stay.

I turned up ready to put my legs up and rest before my early morning train. I was not looking for anything special but there is basic and then there is this! I was originally put in LG5 and told to go up the stairs, along the corridor and down the stairs. I followed the instructions but, not only could I not find the room, neither could a member of staff. Another one told me to go back along the corridor, up some stairs and down some stairs. I got to the staircase at the end of the corridor and it was blocked by piles of laundry and laundry bags! I went back to the reception desk and explained that neither myself nor staff could find the room. He agreed to give me a different one (a nicer one he said!) and said to go up the stairs and the room was on the right. He didn’t, however, give me a room number. I then started trying to get into the room on the right, then the next room on the right, then the next room on the right before I came up and went back to reception once again! He told me my room number and off I went again. I opened the room door to find a bed with no pillows or duvet and no bigger than a cupboard. I shut the door and headed back to the reception. I explained that I was not staying in that room and before I could explain why, he asked, “is it not clean?!” I explained that not only was it not clean, there were no facilities. He then snapped, “so, you just want to cancel this booking? Fine!” The carpets in the corridors were filthy, the staff couldn’t care less if they tried and the room was beyond basic. I left and booked the premier inn. Much better!

The worst hotel stay I have experienced! Arrived after a hectic day at work only to be greeted by the rudest receptionist I have ever encountered. I travel and stay in London on a weekly basis and have never experienced customer service like it. Receptionist was agrresive in attitude and demanded a cash payment of £100 on entering the hotel. I explained I had paid in adance in full via booking.com with no notification at time of booking that a deposit would be required. Rudely demanded of photo ID and notified a charge of £250 would be taken for evidence of drug use. I am a professional business customer and this was so poorly judged by staff. I was told I was emailed on booking that cash deposit of £100 would be demanded on booking 2 weeks prior. Communication was provided on the day at 9.00am via booking.com email and was not seen due to being at work. Was told I should walk to a cash point in the rain with little direction as to where the nearest cash point was. It was pouring with rain, getting dark and I was a lone female customer. Receptionist replied that she was happy to cancel my booking if I preferred . The day of the queen's return to buckingham Palace with no chance of securing an alternative hotel. After returning with the cash I was given a key card with no holder with room number on. I made my way to my room after clarifying room number twice, staff area doors in corridors left open exposing dirty laundry, key card device broken off door, semen stains on wall, public hair on top of bed sheets. Mortified, so much so I didn't get under the sheets for fear of what I would find. Tried to have a wash to find the shower gel had been topped up 3 quarters with water from a previous guest. Worst stay of my life!!! Unsafe and should be closed down!!

Very good Hostel when travelling through London. Siissi the wonderful manager runs an efficient professional team.of friendly helpful staff. Good hospitality, clean, happy to assist . Spacious with secure lockers in the rooms. Nice atmosphere creative artistic crew . The Astor Hostels I highly recommend for safe secure pleasant stay when travel on a budget for short stays. Thank you Siissi for an enjoyable stay.

Visit here often for work. The location is fantastic and the staff are always helpful and nice. The staff that work the Starbucks cafe in the lobby Ali, and Goitom always great me with a warm hello and go above and beyond.

Lovely hotel to stay at, would happily go back. When we arrived the staff at reception where helpful and gave us all the information we needed. When arriving at our room I was pleasantly surprised (after reading other reviews) the room was well presented and it's clear that they have been updated, the only thing I would say is that it appears to be missing the final touches. There was aircon, this was noisy but not an issue for myself and my daughter. The room we had was small but functional for what we needed. The bathroom was our only minor issue, when I went into the bathroom upon our arrival it was like a sauna, the bath taps where constantly running (this has been a long standing issue as there are marks from it) and whoever had last been in the room was running hot water so the bathroom was very hot, switched it to cold and the issue resolved. Lovely peaceful street to stay in minimal noise from the road. The breakfast was a strange one for us. When we arrived at breakfast there was toast, cereal, yogurt and pastries that had seen better days. The hot offer was noodles, chicken mini sausages and beans... Tbf the noodles where lovely just not what we expected for breakfast.

I recently stayed at this hotel and it was simply amazing! The room was impeccably clean, giving me a cozy and comfortable feeling that made it feel like home. The staff was incredibly friendly and went out of their way to ensure I had a great stay. The location was convenient, with plenty of nearby attractions. I highly recommend this hotel for a fantastic experience. Can't wait to go back!

We arrived and parking was good and nearby. As a disabled blue badge holder, there was a good amount of disabled bays and it was free when I presented my blue badge at reception. Check in was quick and efficient. Only one of the two lifts was working, but the hotel didn’t seem too busy so this wasn’t a problem. We had a room for 2 adults and a child, so a double bed and a bunk bed. The room was small, but we only needed it to sleep and so it wasn’t a problem. The cleanliness of the room wasn’t good. The floor was so filthy, that we just threw our socks away because of how black they were. The mattress on the single bunk bed was absolutely disgusting. I have attached photos. The sheet was just a piece of material folded in half, and wasn’t tucked in or anything which is how we noticed the dirty mattress. It was late when we noticed it, so I sent photos and an email to reception, who immediately offered us breakfast free of charge. We declined the breakfast as we already had reservations elsewhere, and we saw that breakfast was very poor with little on offer. The manager then replied and refunded our stay and cleaned the room. The management/reception team were lovely and sorted things swiftly. We would stay again and have stayed in many Ibis hotels, but I will be checking the cleanliness of them closely in future.

To here because of catching the flight after checking out from the uni student hall. The hotel is close to Terminal 4 of Heathrow Airport and the instructions for going to the hotel are clear, just about 5 minutes from the terminal exit near Heathrow Terminal 4. Go upstairs via the lift to the level written 'hotel'. The staff is very nice and they allow me to check in at about 12PM which is normally after 14PM without any charges. The staff is friendly and willing to solve problems. The room I got is really nice and see no dust or trash in the room. The bed is nicely tidy and all the devices in the room like tv, clothes iron and its desk, dryer, etc. The free breakfast included for all guests is not very impressive but fair enough. It's a buffet and it had bread, beans, bacon, sausage, etc, just a classic all-day breakfast you can get in the UK. The check out process is simple, just drop the card into the box named Check Out and you can freely leave.