City of Dreams - Morpheus Macau

City of Dreams - Morpheus Macau Reviews

City of Dreams - Morpheus Macau

Estrada do Istmo, Cotai, Macau, ChinaView Hotel Details
City of Dreams - Morpheus Macau
City of Dreams - Morpheus MacauCity of Dreams - Morpheus MacauCity of Dreams - Morpheus Macau
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City of Dreams - Morpheus Macau Guest Reviews

4.8/5
Amazing
448 review
Verified reviews
Location4.8
Amenities4.8
Service4.8
Cleanliness4.9
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All reviews(448)
Positive reviews(441)
Reviews with photos/video(181)
Well designed(91)
Classy environment(41)
Delicious breakfast(20)
Many amenities(12)
Friendly front desk staff(11)
Great swimming pool(10)
Loved the view(8)
Perfect for families(5)
Negative reviews(7)
UNG FO LIN
Premier King Room
Stayed in Oct 2024
Business travelers
22 review
5.0/5
Outstanding
Posted on Nov 6, 2024
Wonderful hotel, location and service is best.
Response from Property: Dear UNG FO LIN, Thank you very much for choosing Morpheus and we appreciate you taking time to share your hotel experience with us.We are very glad to know that our hotel facilities and anticipatory service have left you a delightful impression during your stay, and we are truly grateful for your encouraging comments. We have shared your compliment with our team members, they all are very excited. We look forward to welcoming you back for creating more Morpheus experiences in the near future.Yours sincerely,Suzanne ChanManager, Service QualityHotel Operations
Kit Yu
Premier Suite
Stayed in May 2024
Couples
3 review
5.0/5
Outstanding
Posted on Aug 13, 2024
Overall experience is good. But then the lifts are quite confusing. Worth to try!
Response from Property: Dear Kit, Thank you very much for choosing Morpheus and we appreciate you taking time to share your hotel experience with us.We are very glad to know that you are very satisfied with the overall staying experience, and we are truly grateful for your encouraging comments. We have shared your compliment with our team members, they all are very excited. For your feedback about the elevator, we have shared with related department for further investigation and improvement. Thank you for your constructive feedback!We look forward to welcoming you back for creating more Morpheus experiences in the near future.Yours sincerely,Suzanne ChanManager, Service QualityHotel Operations
Guest User
Premier King Room
Stayed in Oct 2024
Solo travelers
28 review
4.0/5
Very Good
Posted on Oct 30, 2024
It is a great hotel. bed and pillows are soft and fit my style. Drink is enough and range is wild. the welcome fruit is great. Sauna room is big but no rest room is a issue. front desk service is good and let me early check in and late check out. it is a good memory to stay in this hotel and might stay again if the price is right.
Response from Property: Dear Guest, Thank you very much for choosing Morpheus and we appreciate you taking time to share your hotel experience with us.We are very glad to know that our bedding amenities, Minibar setup, welcome fruit and anticipatory service have left you a delightful impression during your stay, and we are truly grateful for your encouraging comments. We have shared your compliment with our team members, they all are very excited. For your feedback about the rest room in Spa, we have shared it with our Management Team for further consideration or improvement in the future. Thank you for sharing your constructive feedback with us. We look forward to welcoming you back for creating more Morpheus experiences in the near future.Yours sincerely,Suzanne ChanManager, Service QualityHotel Operations
KKchangkun
Premier King Room
Stayed in Dec 2023
Couples
6 review
5.0/5
Outstanding
Posted on Dec 30, 2023
Very pleasant stay with state of the art 设施 & 服务,a must have for Macau trip.
Response from Property: Dear KKchangkun, Thank you very much for choosing Morpheus and we appreciate you taking time to share your hotel experience with us.We are very glad to know that our hotel facilities and anticipatory service have left you a delightful impression during your stay, and we are truly grateful for your encouraging comments. We have shared your compliment with our team members, they all are very excited. We look forward to welcoming you back for creating more Morpheus experiences in the near future.Yours sincerely,Suzanne ChanManager, Service QualityHotel Operations
MOND SARISA
Premier Two Double Room
Stayed in May 2024
Booked for others
50 review
5.0/5
Outstanding
Posted on May 13, 2024
booked this hotel for my boss, the hotel very concern and on point with everything will recommended for other to stay... tip please reserve the room early to save the money last min is expensive
Response from Property: Dear MOND SARISA, Thank you very much for choosing Morpheus and we appreciate you taking time to share your hotel experience with us.We are very glad to know that our anticipatory service has left you a delightful impression during your stay, and we are truly grateful for your encouraging comments. We have shared your compliment with our team members, they all are very excited. We look forward to welcoming you back for creating more Morpheus experiences in the near future.Yours sincerely,Suzanne ChanManager, Service QualityHotel Operations
dunhk
Premier King Room
Stayed in Jan 2024
Family
15 review
4.7/5
Amazing
Posted on Jan 15, 2024
Great service from the super friendly staffs.. appreciated for a warm welcome, very trendy room and very nice in-room breakfast… a must try hotel
Response from Property: Dear dunhk, Thank you very much for choosing Morpheus and we appreciate you taking time to share your hotel experience with us.We are very glad to know that our trendy room, very nice in-room breakfast and great service have left you a delightful impression during your stay, and we are truly grateful for your encouraging comments. We have shared your compliment with our team members, they all are very excited. We look forward to welcoming you back for creating more Morpheus experiences in the near future.Yours sincerely,Suzanne ChanManager, Service QualityHotel Operations
KItLok
Executive Suite
Stayed in Feb 2024
Couples
9 review
5.0/5
Outstanding
Posted on Feb 21, 2024
Good service and facilities🫰
Response from Property: Dear Wenjie, Thank you very much for choosing Morpheus and we appreciate you taking time to share your hotel experience with us.We are very glad to know that our hotel facilities and anticipatory service have left you a delightful impression during your stay, and we are truly grateful for your encouraging comments. We have shared your compliment with our team members, they all are very excited. We look forward to welcoming you back for creating more Morpheus experiences in the near future.Yours sincerely,Suzanne ChanManager, Service QualityHotel Operations
Guest User
Premier King Room
Stayed in Dec 2022
Family
95 review
5.0/5
Outstanding
Posted on Feb 27, 2023
Although an excellent hotel in Macao the experience this time was negatively impacted by the sudden outbreak of massive Covid infection
Response from Property: Dear Guest, Thank you very much for choosing Morpheus and we appreciate you taking time to share your hotel experience with us.We are very glad to know that the excellent staying experience has left you a delightful impression, and we are truly grateful for your encouraging comments. We have shared your compliment with our team members, they all are very excited. We look forward to welcoming you back for creating more Morpheus experiences in the near future.Yours sincerely,Suzanne ChanManager, Service QualityHotel Operations
Guest User
Premier King Room
Stayed in Apr 2022
Couples
9 review
4.5/5
Great
Posted on Apr 19, 2022
It’s a great experience
Response from Property: Dear D19361****, Thank you very much for choosing Morpheus and we appreciate you taking time to share your hotel experience with us. We are glad to know that you had a great staying experience with us and we are truly grateful for your encouraging comments. We look forward to welcoming you back for creating more Morpheus experiences in the near future.
Yayashiya
Premier King Room
Stayed in Sep 2024
Family
12 review
5.0/5
Outstanding
Posted on Oct 3, 2024
I came to the Morpheus Hotel in Macau again. I have always liked the design style of this hotel. It has a modern and fashionable feeling. It is very considerate that the hotel prepared a room card with name and a welcome letter with photo. It is a must-stay hotel every time I come to Macau. I don’t remember how many times I have stayed in Morpheus. The experience is different every time. YaNa and Aadg, who checked in at the front desk, received our family. They were very enthusiastic and professional. The check-in was very fast. They also gave small gifts to the children. Simon in the guest room was very considerate. The room was cleaned in time because the child said that he liked to eat watermelon. I immediately prepared it when I returned to the room at night. In addition to liking its appearance, what impressed us more was the thoughtful service of their employees, which made us feel at home. Our whole family likes Morpheus Hotel!
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6/16
Anonymous User
Executive Suite
Stayed in Oct 2024
Couples
28 review
5.0/5
Outstanding
Posted on Nov 6, 2024
We were given a room with a good view on a high floor (you can see the Macau University of Science and Technology, the airport and the sea from the window, a relatively open view), red wine and a large bouquet of flowers, and the room was decorated. The special room card was printed with our name and the words "Celebrate the Anniversary". The facilities are modern and the whole house is intelligently controlled by a tablet computer. Phalaenopsis and large-flowered cymbidiums are used for decoration. Mini bar is free except for wine (replenished daily), and fruit is provided (replenished daily). The bath towel on the first day is super soft. The whole building is very technological, modern and fashionable, especially the 35-meter-high lobby between the two towers and the fast-moving elevators in the two towers are very shocking. The swimming pool is on the 40th floor, with a constant temperature of 29 degrees. It is very comfortable to swim, but the wind is too strong and the water is relatively cold. Breakfast is on the 30th floor, which is a la carte (freshly made) + self-service, with very good quality, including honeycomb honey, Wagyu dandan noodles, American excellent steak, French baked eggs, sea urchin steamed dumplings, black caviar phoenix eyes, crab meat siu mai, avocado salmon baked eggs, lobster, scallops, etc., which are particularly rich. Checked in early, and because of a late flight, we were allowed to check out at 3:30. The service was very good, especially our bellman was very attentive and enthusiastic. There is a giant sculpture created by Kaws on the 23rd floor, which requires an appointment, and he also took us to visit. Other exhibits have been moved to the white gallery on the 1st floor, which can be seen for free. Very unique, a hotel worth experiencing.
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Guest User
Premier King Room
Stayed in Oct 2024
Solo travelers
5 review
5.0/5
Outstanding
Posted on Nov 3, 2024
I have always longed for a seven-star hotel with a high-tech experience👍The hotel's appearance is very unique, and it is located in the City of Dreams business district, not far from Taipa Old Town. There are minibar snacks and free drinks👍👍The receptionist at the front desk is very welcoming👍👍👍
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Guest User
Premier King Room
Stayed in Sep 2024
Couples
17 review
5.0/5
Outstanding
Posted on Sep 27, 2024
Location: The hotel is very conveniently located in City of Dreams. The Venetian and MGM are both within 400 meters of the hotel. The hotel room has a very good view and the night view is very beautiful. Facilities: The hotel room is very spacious and the facilities are very convenient. It has a swimming pool, gym, steam room, etc., which meets the standards of a 5-star hotel. Sanitation: The sanitation is very clean. In addition to the regular sanitation cleaning every day, there is also a free cleaning and changing service in the evening. Service: The service is very good, especially the hotel's front desk Tony Zhou Jinhao. At first, the hotel did not accept our order in time. It was this front desk who patiently treated and handled it. Tony also helped to find the items left in the room afterwards. The service attitude is perfect.
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樹陳
Premier King Room
Stayed in Sep 2024
Couples
18 review
4.2/5
Very Good
Posted on Sep 23, 2024
The hotel and the room are really beautiful, but the welcome fruit is a bit rotten. This kind of thing shouldn't happen in a hotel at this price. If you don't look carefully, can you eat rotten fruit?
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Response from Property: Dear Dashu Chen, Thank you very much for taking the time out of your busy schedule to share with us your recent stay at Morpheus Macau. We are very happy to know that you are very satisfied with the environment and design of our hotel. Your positive review has greatly encouraged us, and we will share this happy news with our team members. Regarding your feedback, we have immediately shared it with the relevant departments for further investigation or improvement; and will continue to improve our service levels. To ensure you have another wonderful journey next time you visit! Thank you again for choosing Morpheus and we look forward to serving you again in the near future! Sincerely, Chen Zhishan, courtesy manager of hotel operations department
Guest User
Premier King Room
Stayed in Sep 2024
Travel with friends
24 review
4.7/5
Amazing
Posted on Nov 3, 2024
I booked this hotel because of Zaha. The public areas are indeed very futuristic, very shocking and magical. The hotel service is also very good. The room is a bit ordinary in comparison. The area is relatively small among the luxury hotels in Macau.
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