Mercure Hotels in Melbourne

Pros: 1️⃣ Great location: Very close to Southern Cross Station, and there's a bus stop right downstairs with direct routes to Carlton Gardens, Bourke Street, etc. It's also convenient for Vline and Skybus, and Queen Victoria Market is within walking distance. 2️⃣ Modern environment: It's a very new hotel, and the overall view is quite nice. The breakfast view even gives off a bit of a Central Park vibe. There's a water station offering still and sparkling water. 3️⃣ Breakfast: It was decent, acceptable. Cons: 1️⃣ Breakfast: I stayed for 6 days, and the breakfast selection was exactly the same every single day – no variety at all. It could definitely be richer, and perhaps offer some noodles or other options. The hotel also offers dinner, which tastes good but has limited choices. 2️⃣ Room: A bit small. Like other Australian hotels, it doesn't provide toiletries or slippers. 3️⃣ Service: It was okay. Sometimes they'd forget to restock supplies.

I chose the Mercure brand as the name has a good reputation. I chose Mercure North Melbourne as it was very convenient to where I had meetings to attend over a two day period. Though I felt safe and comfortable in the hotel, I did think the hotel was quite ‘tired and tardy’’ looking. I would suggest it needs an overhaul - a ‘facelift’ and a total refurbishment to raise its standard.

I had an unexpected allergy to cat dander at a friend's place during my trip to Melbourne, so I booked this hotel very last minute. To my surprise, the overall experience was much better than I expected. The hotel's location is right in the heart of Melbourne. Stepping out, you're immediately in Chinatown, surrounded by Asian supermarkets, a variety of Chinese restaurants, major domestic bubble tea brands, and even the city's largest department store with many famous brands. There's even an Arc'teryx store right across from the hotel, which was a pleasant surprise! Transportation is super convenient too. Just a short walk from the hotel, you'll find tram and bus stops. Since I booked it at a low price and found this hotel in a hurry, I initially thought I'd just make do, but it was genuinely a pleasant surprise. The hotel lobby's fragrance is on par with five-star hotels. The front desk even has a self check-in machine, which is quite convenient. You can also request an extra key card to keep the power on or for a companion. This was really great for an introvert like me! 😂 You need to swipe your card to access each floor, so safety is also good. The room isn't huge, but it's fair for the price. The cleanliness was also good; the toilet and bathroom were surprisingly spotless. The only minor drawback is that if you turn on the air conditioning at night, it can be noisy, and the soundproofing from the hallway isn't great either. Overall, the value for money is good. It's very suitable for those who don't demand perfect accommodation but prioritize convenient travel and easy access to Chinese food.

Highly recommend this hotel. It's new, well-equipped, and the staff are friendly and attentive. The hotel grounds are beautiful both inside and out. The only downside is its somewhat remote location; you'll need to drive to nearby restaurants, but this isn't a problem with the hotel itself.

Super, super, super good! Unbeatable value for money! It's a large apartment with a kitchen, and you still get Mercure's service and amenities! Although the building is a bit older, the bathrooms have all been renovated. The location is excellent, right downstairs are McDonald's and a tram stop. It's in the CBD but on the edge, so it's not too chaotic at night. The hygiene is great! All the staff are absolutely wonderful!!! I stayed for over two weeks and didn't want to leave. The only downside is there's no place to do laundry, which is a bit inconvenient for long stays.

⭐️⭐️⭐️⭐️⭐️ 5/5 — Returning Guests & Still Impressed! This is our second stay at Mercure Caroline Springs in just two months — and once again, it did not disappoint! Receptionist Magda was absolutely wonderful—so welcoming and engaging! She recognized us from our first visit and went the extra mile to make sure we were happy and comfortable. To our delight, she even told us we’d been upgraded—how exciting! Her warmth and attention to detail truly made our stay special. From the warm welcome at check-in to the spotless, comfortable rooms with beautiful lake views, everything was just as perfect as we remembered. The staff are consistently friendly and attentive, and the location is ideal — peaceful yet close to shops, cafes, and restaurants. It’s rare to find a place you want to come back to so quickly, but Mercure Caroline Springs truly feels like a home away from home. Already looking forward to our next visit !!! Thank you so much once again 🙏🥰🧚🏻♀️ Warm Regards Till we see you again Maya and David Albert Would love to upload a video I have of this weekend but couldn’t upload the video… Here are some photos thou

The hotel offers a good variety for breakfast, but the taste leaves much to be desired. For example, the fried rice and noodles lacked egg and only contained frozen vegetables. The hot congee and natural honey were among the few highlights. Despite being open for over four years, the hotel rooms and public area corridors still have that 'new hotel smell,' likely due to the lack of windows for ventilation, relying solely on central air conditioning. The pool had no lifeguard, and when I went for a swim, many children were diving in without their guardians stopping them. I promptly left this potentially dangerous area. Sure enough, a short while later, one boy hurt his toe while diving and was taken out of the pool by his mother, who then rode the same elevator as me. The hotel doesn't offer bellhop service, so I had to push my own luggage cart between the front desk and my room. Hana at the front desk was professional and a great conversationalist. The front desk manager, Ron, on the other hand, seemed to lack a smile; based on my observations over two days, he maintained the same expression throughout.

Facilities: The facilities are quite comprehensive, including some suitable for disabled guests. It's autumn now, and the temperature is very comfortable. Cleanliness: Cleaning was prompt and timely. Environment: The location is excellent, close to the central station, making it convenient to go anywhere. There's also a public parking lot available.

Had a lovely stay here. Kids like the pool and the location js nice and easy to get to the tram and to the city. Easter norning there was an Easter egg hunt for the kids which was nice  The only thing I would have appreciated was cutlery and cups, perhaps a small toaster even. We had brought food with us for breakfast but had no plates, knives etc to eat with.