5-Star Hotels in Melbourne

The room was spacious, bright, and very new. It came fully equipped with a washing machine, microwave, and induction hob. The hotel is conveniently located just 200 meters from a tram stop and 300 meters from a bus stop. It's also very close to Chinatown, making it an excellent location overall. If you plan to stay, remember to book in advance, as it's often fully booked.

Great location for the theatre. We could see the Michael Jackson show sign from our room. Car park is off site and horrible to try and get a park in but only 5min walk from the hotel and $25/ day. Close to parliament station. China town and easily accessible to all city areas. Check-in and check-out were easy, staff were polite, and the happy hour was a nice touch. The room itself was compact but quiet, even being right by the lift. The bathroom, however, was tiny. No way two people could fit at once. The fan didn’t work so the mirror fogged completely, and the shower glass wasn’t long enough, leaving the floor soaked after every use. The bottom of the door showed water damage. Blinds let in light around the edges, and while the air conditioner was noisy, it didn’t really bother us. The luggage space wasn’t big enough to hold a hard case flat without tipping, which was a bit annoying but manageable. Breakfast was unfortunately the biggest low point. Service felt disorganised and slow. We waited almost 20 minutes for the rabke we were sat at to be cleared. The continental breakfast was uninspiring and pastries didn’t seem fresh. We paid an additional $5 per person for menu items since continental breakfast was included in our booking, but if I had paid the full $30–$35 separately, I would’ve been disappointed. Bacon was American-style (crispy), and they did do well offering coffee and tea promptly on arrival. However, the juice service was confusing. No glasses, limited plates, and unclear service flow. Amenities were almost non-existent. The “gym” was about the size of the bathroom with no treadmill or bike, and the rooftop could be much more inviting if it had a covered area or bar. Overall, the location saves it. Ok for a short city stay if you’re here for convenience, but not somewhere I’d choose for comfort or amenities. Unfortunately wouldn’t stay again and not great value for money in my opinion.

The overall experience at this hotel was outstanding. The rooms are spacious, never feeling cramped, which is especially great for families or guests on an extended stay. The in-room amenities are comprehensive, with practical kitchen facilities and a washer/dryer that perfectly meet all your living needs while traveling. The hotel's location is both safe and quiet, ensuring a good night's sleep. The front desk staff were friendly and welcoming, always smiling when assisting with check-in or answering questions, which made us feel very comfortable. The clean and tidy sanitation, along with the modern and stylish decor, also added significantly to the stay. Whether for business travel or a leisure vacation, this place truly offers a comfortable and convenient 'home away from home'.

The surroundings are excellent, and the location is convenient. The room was spacious and cleaned promptly. Room service was also very efficient; anything I needed was delivered quickly with just a phone call. I accidentally scraped my leg, and when I asked room service for some disinfectant, the hotel's medical staff came to my room to disinfect and bandage it, even thoughtfully asking how I got the scrape. The breakfast was exquisite, and the flat white truly is my favorite – I had it seven mornings in a row! The restaurant manager and staff were very warm and friendly, and their attire was elegant and neat. I'll definitely stay here again next time.

Staying in the Parliament View Superior Twin Room exceeded my expectations! The hotel's location is excellent, making it very convenient to explore Melbourne's city attractions. The room was clean, tidy, and spacious, with an open city view from the window. The facilities are comprehensive, and the outdoor pool is a unique highlight. The front desk staff were professional and friendly, and the overall environment is stylish and elegant, making it perfect for family city trips.

Right by the Yarra River and very close to Flinders Street Station. You can walk across the bridge to the CBD quickly, and there are plenty of dining options nearby. The hotel staff are all very enthusiastic, and many of them speak Chinese, which was a huge relief for my elderly family members who don't speak English. The breakfast buffet offers a wide variety of options, including congee, which was really great!

This hotel deserves a five-star review! I wish I had stayed at the Sheraton for my entire trip to Melbourne. It's in the city center, which is incredibly convenient, and even late at night, around 8-9 PM, there are still plenty of people around, making it feel very safe. When I checked in, there was a Chinese-speaking staff member available. Although the person who actually checked me in was of Indian descent, a Chinese colleague came over to make sure everything was alright before leaving. They even offered me a complimentary glass of champagne! The hotel room was spacious and clean, definitely the best I've stayed in during my past two weeks in Sydney and Melbourne. It certainly lived up to expectations! Right outside the hotel, there's a Rolex store, and if you walk down the street, you'll find the Town Hall and a church. There are plenty of options for dining, entertainment, and shopping. It's also not far from Australia's famous WWL? Or was it WWs?

We had a fantastic stay at the Melbourne Marriott Hotel Docklands. Everything about our experience was wonderful. The highlight for us was definitely the pool. The water temperature was perfect—not too hot and not too cold—and our kids absolutely loved it. In fact, they didn’t want to get out! The view from the pool area was also amazing and made the experience even more special. Breakfast was great with plenty of options, and the staff were incredibly friendly and accommodating throughout our stay. They made us feel very welcome and well looked after. We will definitely stay here again in the future and have already recommended the hotel to our family and friends. A truly enjoyable stay!

I was very disappointed with my experience at Pullman Melbourne, particularly with the housekeeping service and the way an unauthorised charge was handled. Although the hotel staff were generally friendly and pleasant, I was extremely concerned to discover that my credit card had been charged an additional amount without any prior notice or explanation at checkout. The hotel claimed that my sister had ordered a drink at 6:38 am. We strongly disputed this, as both of us were still asleep in the room at that time. I asked the hotel to check the CCTV footage and the electronic swipe-card records to verify whether our room door had actually been opened before 9:00 am. Given that the room uses an electronic key-card system, it should have been relatively straightforward for the hotel to establish whether anyone had entered or left the room. More importantly, this raises serious questions about the hotel’s billing and security procedures. Can someone simply provide a room number and order food or drinks without the hotel verifying the guest’s name or identity? If so, this is a significant weakness in the hotel’s procedures. Guests should not be held responsible for charges that they did not authorise, especially when the hotel has electronic records that could potentially verify what happened. I was particularly disappointed that the matter was not handled with greater care and transparency. An unexpected charge to a guest’s credit card should never be taken lightly. For a hotel of the Pullman standard, I expected much better attention to detail, billing accuracy and guest security. I hope management takes this incident seriously and reviews its procedures so that other guests do not experience the same issue.

Would like to extend our gratitude for Aaron of Front Desk and Sayo in the Alluvial for their excellent services. Both of them have been found helpful and sincere. Above all, I would also like to thank Imasha of the HR department for her thoughtfulness . In our first acquaintance, we did not know she was a colleague of Intercontinental nor did she know we were staying in her hotel. She was very sincere and helpful in pointing us , being a visitor to Melbourne ,the way to reach our destination. It was a pleasant surprise when we met each other in the hotel. Indeed, if you have good impressions of a person, it helps strengthen your confidence on the company behind her. I remain a loyal customer of Intercontinental in my future travels.