Hotel Castropol Reviews

The room is quite big and the service is quite good. It's clean and tidy. It's pretty good.

There is no air conditioning in the room, only a column hair dryer. It was not hot at the end of May. The window faces the patio, which is relatively quiet. Hygienic and clean. There is no refrigerator, no kettle, and no coffee machine in the room. We asked the kitchen for hot water, and the staff agreed, but the head waiter said there was no hot water. We asked the bellman to ask us, but the bellman gave us ice cubes. This was definitely not a misunderstanding. Later, when we got hot water, the foreman said in a cold tone that this was the last time we would get hot water for free. I actually only took it once, in a different cup. Charging for hot water is a very low service level for a hotel.

The front desk of the hotel made a mistake with the order and then contacted Ctrip customer service to coordinate. Everything else was okay, but the service was really bad. Ctrip wrote that check-out should be before 13:00. Even if daylight saving time is applicable now, it only knocked on the door at 11:40. Checked out. The service is true: not honest enough. But objectively speaking, it may be Ctrip's own problem. The hotel cannot be blamed unilaterally. After all, the authenticity of the display on the Ctrip platform has yet to be investigated, and this is not the first time I have experienced it.