Faraona Grand Hotel Reviews

Response from Property: Dear Fernando Its a pleassure for us , that you enjoy your stay in the hotel. We aprreciate your comments. best regard, Sheyla Echegaray

Response from Property: Dear guest, Thank you sincerely for your heartfelt review! We are humbled to learn that we exceeded your expectations and contributed to making your mother's birthday celebration special. Your recognition of the service and the hotel's location inspires us to continue providing exceptional experiences. We look forward to welcoming you back. Warm regards, Sergio Tarazona Faraona Grand Hotel team.

Response from Property: Dear Isabella, Thank you for taking the time to share your wonderful feedback with us! We are delighted to hear that you had a highly recommended experience during your stay at Faraona Grand Hotel. It's fantastic that you enjoyed our excellent location in the safe neighborhood of Miraflores, close to Parque Kennedy, mercado Indio, Larco Mar, and more. We're glad to know that our staff's friendliness and helpfulness made a positive impact on your stay. We appreciate your positive comments about the breakfast, and we're pleased you enjoyed the variety and the freshness of the papaya fruit. It's also great to hear that you found our hotel's restaurant to be a faster and more convenient dining option. We appreciate your recommendation and want to mention that all our rooms come equipped with a hairdryer, conveniently located in the dressing area or bathroom. Additionally, our reception is more than happy to assist with any further needs, including providing a hairdryer upon request. We look forward to welcoming you back for another exceptional stay! Warm regards, Sergio Tarazona Faraona Grand Hotel

Response from Property: Dear Ira Pat, Thank you sincerely for sharing your detailed feedback with us. We genuinely appreciate your positive comments about our hotel's beauty, amenities, and the exceptional assistance from our front desk staff. We must, however, extend our sincerest apologies for the inconvenience you experienced with the cleanliness of the floors in your room. Your feedback is crucial to us, and we want you to know that we take this matter very seriously. Please be assured that we are addressing this issue urgently to ensure that such lapses do not occur in the future. This is not reflective of our standards, and we deeply regret any impact it had on your stay. We appreciate your understanding and patience. We value your patronage and would love the opportunity to welcome you back, providing you with an improved and flawless experience. If there's anything else you'd like to share or if you have additional concerns, please don't hesitate to reach out directly. Your satisfaction is our top priority. Warm regards, Sergio Tarazona Faraona Grand Hotel team.

Response from Property: Dear Mr Shyan Rupakhette, I would like to apologize for any misunderstandings that we may have occurred during your stay at our hotel. We would like to clarify some important points. Firstly, we would like to mention that we have checked your reservation details and noticed that you booked by an online travel agency. According to our records, during check-in, we informed you that any inquiries or complaints regarding your reservation should be directly with your travel agency, as they were responsible for booking your stay from June 19th to June 22nd, for a total of three nights. Additionally, our check-out time is at 12:00 PM. Unfortunately, we noticed that you checked out at 7:46 PM, which is after 6:00 PM. In the hotel industry, this timeframe is considered an additional night. Therefore, your travel agency booked your room for three nights, assuming that you would enjoy the hotel amenities until your departure to the airport. We understand that this may have caused confusion, and we apologize for not providing a clearer explanation at that time. We would like to reiterate our apologies for any inconvenience this may have caused during your stay with us. We hope that on your next visit to Lima, you will be able to book directly with us, without intermediaries, so that we can ensure that all details are understood correctly and get a solution to any issues promptly. We appreciate your feedback, as it helps us improve our services and provide a better experience for our guests. If there is anything else we can assist you with or if you have any additional questions, please do not hesitate to contact us directly. We look forward to the opportunity to welcome you back to our hotel and provide you with an exceptional stay. Sincerely, Gerente de Ventas