36 College Avenue, Dehiwala-Mount, Mount Lavinia, Western Province, 10350, Sri LankaView Hotel Details
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Berjaya Hotel Colombo Guest Reviews
3.6/5
61 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location3.7
Amenities3.5
Service3.6
Cleanliness3.5
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All reviews(61)
Positive reviews(43)
Reviews with photos/video(9)
Negative reviews(9)
Ram Chandralingam
Standard King Room
Stayed in Jul 2023
Family
5 review
3.2/5
Posted on Jul 24, 2023
Good place. Nice staff. Great swimming pool.
But need more maintenance on room.
Very old and lots of ants.
My daughter got bites.
Response from Property: Dear Valued Guest,Thank you for your review, and we apologize for the inconvenience caused to you during your stay at our hotel. The areas mentioned in your review were seriously taken into consideration and take appropriate action to address them accordingly., as we pay special attention to ensure that our guests have a pleasant stay at the hotel. We hope you can consider and give us another opportunity to replace the negative impression with a more positive one. Once again, we seriously apologize for the inconvenience caused to you due to the concerned issues.Management of Berjaya Hotel Colombo
Dylan Wang fans
Standard King Room
Stayed in Jul 2023
Business travelers
15 review
3.5/5
Posted on Oct 19, 2023
Old hotel food limited not happy but can see train
Response from Property: Dear Valued Guest,Thank you for taking your valuable time to share your experience with Ctrip guests. We apologize for not meeting your expectations and hope you can consider and give us another opportunity to replace the negative comments with a more positive one.Management of Berjaya Hotel Colombo
Maiyam
Standard King Room
Stayed in Jun 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Aug 7, 2024
love the place
Response from Property: Dear Valued Guest,Thank you for your valuable comment, and we are delighted that you had a memorable stay at our hotel. You are warmly welcome back at Berjaya Hotel Colombo when you will visit Sri Lanka again, as you are a special guest for us.Management of Berjaya Hotel Colombo
Guest User
Standard King Room
Stayed in May 2023
Solo travelers
1 review
5.0/5
Outstanding
Posted on May 31, 2023
Staff are all very professional and friendly.
Response from Property: Dear Valued Guest,Thank you for your valuable guest review with your encouraging comments regarding our professional staff. We are delighted that you had a memorable and pleasant holiday with us. You are warmly welcome back at our hotel for your next holiday.Management of Berjaya Hotel Colombo
Fazni Ahsan
Standard King Room
Stayed in Jan 2024
Solo travelers
43 review
5.0/5
Outstanding
Posted on Jan 19, 2024
Nice place
Response from Property: Dear Valued Guest,Thank you for taking your precious time to review your stay at Berjaya Hotel Colombo, and we are delighted to know that you all had a wonderful holiday with usManagement of Berjaya Hotel Colombo
Tamil Changan
Standard King Room
Stayed in Dec 2022
Solo travelers
11 review
5.0/5
Outstanding
Posted on Feb 21, 2023
beautiful
Response from Property: Dear Valued Guest,Thank you for your valuable comments. Though it was December 2022, we are now happy to extend our appreciation of your kindness in reviewing your stay with us. You are warmly welcome back at our hotel again soon.Management of Berjaya Hotel Colombo
Guest User
Standard King Room
Stayed in Aug 2024
Family
5 review
3.0/5
Posted on Aug 12, 2024
Very close to the beach, great location, but the hotel is too old and the breakfast is not good
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「taozi」
Standard Twin Room
Stayed in Jan 2024
Couples
23 review
4.0/5
Very Good
Posted on Jan 3, 2024
Overall, it was okay, but things were a little slow. I had to wait for an hour to check in. The WiFi was sent by the housekeeper after contacting Ctrip customer service. There are basically no people in the area who speak Chinese.
The hotel has a swimming pool, breakfast is included, you can see the beach, and the train passes by at 5 o'clock in the morning. In terms of value for money, it's pretty good.
Go out to the main road, about 600 meters away, and then on the right, there is a supermarket and KFC
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Guest User
Standard King Room
Stayed in Apr 2023
Business travelers
1 review
5.0/5
Outstanding
Posted on May 2, 2023
The hotel has a good view, facing the sea, and is woken up by the crows and waves of the Indian Ocean every day. The service is very good, especially Dayananda and Gimhan helped a lot, it was a very good experience. The beach outside the hotel is 100 meters away. There is also food, praise
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Response from Property: Dear Valued Guest,Thank you for taking your valuable time to review your stay at Berjaya Hotel Colombo. We are delighted that you had an enjoyable and pleasant holiday with us. Your special comments about the service of Dayananda and Gimhan are quite impressive for them to further improve their guest relations. You are warmly welcome back at our hotel when you plan your next visit to Sri Lanka. Management of Berjaya Hotel Colombo
Laozitouhentie
Standard King Room
Stayed in Sep 2023
Couples
8 review
5.0/5
Outstanding
Posted on Sep 20, 2023
Except it's a bit old, it's still good
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Response from Property: Dear Valued Guest,Thank you for your encouraging comments regarding your stay in our hotel. We are delighted that you had a memorable and pleasant holiday. We look forward to warmly welcoming you as our loyal guest for your next holiday visit to our hotel.Management of Berjaya Hotel Colombo
Krishna1970
Stayed in Oct 2024
Couples
4.0/5
Very Good
Posted on Oct 18, 2024
During our Sri Lankan tour, we spent a day at Colombo's Berjaya hotel, which accommodates budget-minded travelers with essential amenities. Strategically located opposite Mount Lavinia's beach, this hotel boasts an impressive size, stunning beach views, and a swimming pool. While staff were courteous, they were ineffective in resolving issues. Rooms were spacious but required enhanced maintenance, and bathroom cleanliness fell short. WiFi was inaccessible, although the restaurant offered limited yet satisfactory Indian cuisine options. Breakfast featured traditional Indian choices, whereas dinner options catered to diverse tastes, including vegetarian and non-vegetarian preferences.
6/14
NandanaP14
Stayed in Jun 2024
Business travelers
1.0/5
Posted on Jun 5, 2024
have attended annual tour guide feast which was organized by LAKSALA in your hotel.Just after i took my first bite i realized the food was really bad and the taste was not up to standards when i returned to home i had profuse diarrhea vomiting and high grade fever and i was admitted to base hospital by my son(he is doctor of that hospital).As per the consultant opinion i was contracted with possible typhoid fever ,clearly came due to out side food consumption.i have no doubt that its due to your foods.i have contacted most of them.who have attended to the feast and around 80% percent of them.has been.having the similar symptoms ... i cant understand why you people treat your customers like this manner.you all should take the responsibility and have to pay our compensation .. i.have missed couple of tours due to my condition.. i will not recommend you all to anyone and i wont let anyone to taste your bad food and experience such a bad condition.. You guys are such a shame to your industry
Response from Property: Dear Valued Guest, Thank you for taking the time to share your experience at Berjaya Hotel Colombo. We are deeply concerned to learn about the unfortunate situation you and other attendees experienced following recent visit to our hotel. Guest safety is our utmost priority, and we take any reports of illness very seriously. At Berjaya Hotel Colombo, ensuring the safety and quality of the food we serve is of utmost importance. We strictly adhere to high standards of food safety and hygiene, with all our food and beverage team members trained to maintain good personal hygiene practices. This commitment ensures consistent cleanliness to protect the well-being of our valued guests. We appreciate you bringing this to our attention. Management of Berjaya Hotel Colombo
Manishawitharana
Stayed in May 2024
Family
5.0/5
Outstanding
Posted on May 17, 2024
Thank you Berajaya Hotel Mt. Lavinia for giving us a beutiful staycation. My kids wanted both kids pool and beach access and Berajaya Hotel Mt. Lavinia is the one and only place that came to my mind. Kids loved the pool expereince. Most importantly this hotel is probably the only hotel that gives guests the experience to witness train rides down coatal line from their own room! My kids loved witnessing the frequent train rides thet saw from the room. We went during the weekdays and therefore there was absolutely no rush in the hotel. The lunch we had on the day we checked out was too good! Also I want to give a big shout out to the staff at the hotel. They were so warm and friendly from the begiining of our staycation. Thank you for everything. Generally my husband is very partcular about where we spend holidays and I kust say that you won my husband's heart Berajaya Colombo!. Looking forward to come back again!! Thanks once again
Response from Property: Dear Valued Guest, Thank you for taking your precious time to review your stay at Berjaya Hotel Colombo, and we are delighted to know that you all had a wonderful holiday with us. Your satisfaction with the facilities provided by the hotel seems to be very helpful for your pleasant and memorable holiday at the hotel. We extend our gratitude to you for your special mention regarding the friendly staff service, view of the Mount Lavinia Beach, and our swimming pool with the beautiful garden etc. We are also happy that you had enjoyed our food. You all are once again warmly welcome when you will plan your next holiday. Management of Berjaya Hotel Colombo
Guest User
Stayed in Nov 2024
Other
5.0/5
Outstanding
Posted on Nov 2, 2024
We stayed at the Berjaya Hotel in Colombo for our annual staff trip from The Argyle, and I cannot express enough how impressed we were with the experience. From the moment we arrived, the team’s dedication to excellence was evident, making our stay both comfortable and memorable. The staff's commitment and hard work truly stood out. They went above and beyond to ensure every aspect of our trip was seamless, catering to our group’s needs with warmth and professionalism. The rooms were arranged as per our request, offering a relaxing ambiance. We also appreciated the fantastic facilities, which contributed to an enjoyable experience for our entire team. Dining at the hotel arranged for us with their level best. The Front office, restaurant and kitchen staff provided attentive service, adding to the overall exceptional experience. Special Thanks to Mr.Leo - F&B Manager , Mr.Kumara - Restaurant Manager, Staffs including Buddika & Chamara , Front office ,Kitchen , House keeping and Sales team for their efforts to make our stay a memorable one. Thank you to everyone at Berjaya Hotel Colombo for making our annual staff trip unforgettable. We look forward to visiting again and highly recommend this hotel to anyone seeking fantastic service and a pleasant stay in Colombo! Ayantha Indika Chief Executive Officer The Argyle Luxury Boutique Hotel - Hatton
Prakash_Jay
Stayed in Jun 2024
Family
3.0/5
Posted on Jun 4, 2024
Stayed there for a overnight. Lot of restaurants are less than a KM away if you want to take a walk. Beach shore is very close and it was a nice beach. Hotel reception was supportive as i requested for a room change as it was small and it was done based on my room booking for family. Morning breakfast is good. I feel room is not fresh and cleanliness could have been better, I can watch the shore from the room, but the window glass is not clean and view is not that good and clear. You have train tracks very close and night sleep is bit disturbing.
Response from Property: Dear Valued Guest, Thank you for your three-star guest review. We take this opportunity to apologize for any inconvenience caused to you when you were staying at our hotel. We hope you can consider and give us another opportunity to replace the negative impression with a more positive one. Management of Berjaya Hotel Colombo