Crystal Orange Hotel (Nanjing Confucius Temple Zhongshan South Road) Reviews

As 4star Hotel, not up to 4 stars standard. Firstly, the slop for luggage only at one end of the hotel entrance . Secondly, the family room very small cannot put 3 luggage, luckily, the staff (forgot her name) upgrade to slightly bigger room 🙏. If not, can't imagine how to open up our luggage. 🤦♀️

The hotel is very closed to train station et a good location for visiting nanjing ! Staff is very helpful And kind . Room is very clean , well design but little bite small ….. I made mistake to book the room with window in the corridor …. So it is little dark … but we stay one night ! No matter . Breakfast is both Chinese and international….. with good coffee and plenty of choice .

Location was great, close to Confucius Temple area and near a subway station. When booking, be careful with the “room with views” icon, as it is a crossed window meaning there isn’t even a window. Breakfast was supposed to be a wester and Chinese mix, but there were only a few western items (like croissants and cereal) but not great quality.

Was a little hard for us to find because there is at least another Crystal Hotel somewhat close by. So, of course, we went to the wrong one at first and that one seemed like an even newer and nicer hotel, but the one at Confucius Center had staff to go above and beyond to help us!!!!! Especially Eddy!!!

good hotel good service very nice service officer miss Duan .

Very comfortable stay. Highly recommend

very nice

The room is spacious and comfortable, the service attitude is particularly good, the breakfast is also very rich, and it is a pleasant experience.

The location is excellent, just a few hundred meters away from Exit 3 of Zhangfuyuan Subway Station. The service is very good and welcoming. The room is also very good and clean, and the network is good and not stuck.

The room has no peculiar smell, it smells like oranges, and it is very clean. With Xiaodu, it is much more convenient. The children like the little robot delivering food. The transportation is also very convenient. It takes only a few minutes to get to the subway station. The surrounding area is very lively and it doesn't feel cold at all. The service is also good, very polite, and the needs can be met by making a phone call. I will come again next time

I placed an order for the crystal environment and price, but the result is as shown in the picture I arrived at the hotel the next night to check in and found that there was a huge pillar in the room. If you want to achieve a basic visual transparent space, this pillar has a perfect shielding effect. I went downstairs to find the front desk to change rooms and got the room at the edge. When I walked in, I was impressed by the height of the ceiling in the room (the whole roof is 2.2 meters high). I hesitated for a long time and was eager to go out. I was too lazy to argue about checking out or changing rooms... When you come back to rest again, the corridors you pass by and the places you touch in the room really regret your hesitation in not changing hotels. I thought about it and went to bed. I checked out at dawn. How could I know that the hygiene of this bathroom and the facilities on site can meet the standards of Hanting Home Inn? Thank you for your hard work in looking at the pictures Just sleep... At 8 o'clock in the morning, the noise of the electric hammer construction was accompanied by an orderly pattern. I started working half an hour earlier than the preset alarm clock. Value for money: On non-weekends and non-large golden weeks, the room price is around 600 (excluding breakfast) and I enjoy the "super cognitive" experience. Summary: This is not worthy of my usual trust in Orange Crystal! Huazhu should give an explanation to such store consumers, okay?

The room is very spacious, with separate bathrooms. The merchant upgraded the room, which I like very much. The room is fully equipped and the quilt is clean. The breakfast is clean.

The hotel's internal facilities are intelligent, convenient and safe, the environment is clean and comfortable, the front desk staff is considerate, and the location is convenient for travel. Recommended

[Poor sound insulation, basically no sleep for one night, and an unsecured accommodation experience with multiple problems] My recent accommodation experience in your hotel has left me deeply disappointed and dissatisfied. I have stayed in many hotels, and this is my first bad review. The following is my detailed feedback on this accommodation experience: 1. Continuous disturbance at night by suspected special guests: The underage guest living alone in the next room is suspected to be ******, and his behavior is more stereotyped. From 7 pm to around 12 am, he shouted two repetitive words "stinky rat, kneel down", and was obviously unstable. Knocking on the door to communicate with him was fruitless. The hotel, knowing this situation (according to the hotel, the guest has lived there for a month, and the guardian does not want to live with him. He only comes to the hotel to change rooms every day, and other guests have also reported this person), failed to make proper arrangements and placed him in the area of ​​family rooms and executive suites, exacerbating the disturbance to the surrounding guests. This way of handling not only ignores the rights and interests of other guests, but also makes me doubt the level of arrangement of the hotel. 2. The indifference and neglect of the attitude of the duty manager: After reporting the problem to the hotel many times, the response I received was chilling. When I first asked someone to come and deal with the problem, no one was willing to take the initiative to go upstairs to deal with it. Amid the continuous noise from next door, the duty manager came late at 11 a.m. with a slack attitude. He did not comfort me spiritually and did not agree to my request for a full refund of the room fee. Even when I questioned whether you were willing to spend 500 yuan to get such an accommodation experience, he actually said that he would not choose such an expensive hotel when he went out. Finally, I hypothetically asked what you would do if I made a big noise in the room. He even proposed to call the police. Obviously, I was the one who raised the problem. This attitude of lacking empathy and responsibility not only failed to solve the problem, but also aggravated my dissatisfaction and disappointment. As the saying goes, don't solve the problem, solve the person who raised the problem. 3. "Old renovation", lack of maintenance of hotel facilities: As for why I didn't compromise with changing rooms, the reason was that the facilities in the first room I stayed in were also problematic. The bath knob was stuck and difficult to turn. The TV, bedside socket and other basic facilities were all out of power after staying for a period of time. There was no tripping problem, so I changed to the second room with a lot of trouble. The toilet door in the second room could not be closed properly, the drawer was untidy with unknown dirt, and there were spider webs in the corners (see pictures and videos for details). These problems not only affected my accommodation experience, but also reflected the hotel's negligence in maintaining facilities. 4. Poor sound insulation and disturbed rest: The sound insulation of the hotel room is extremely poor, which is one of the most prominent problems of my stay this time. Any sound from the next room, including the roar of the ****** guest next door, the footsteps in the corridor, and the sound of the refrigerator in the room, can be clearly transmitted to my room, which seriously disturbed my rest and sleep (basically I didn't sleep). This level of sound insulation does not meet the standards of a four-star hotel at all, which makes me question the quality of the hotel. In summary, I am extremely disappointed and dissatisfied with my accommodation experience in your hotel. Multiple problems such as extremely poor sound insulation, improper handling of suspected special guests, facility maintenance problems, and the indifferent attitude of the duty manager are intertwined, which makes me seriously question the quality and service of your hotel. You never know whether this ******* long-term guest will become your neighbor when you check in. In other words, without him, there would be thousands of such cases under such slack management and indifferent attitude. (In the end, Ctrip's 24-hour customer service helped us solve the problem at 2:30 in the morning. If it weren't for Ctrip, there would really be no one to turn to.) Finally, I will objectively talk about the result: With the help of Ctrip's 24-hour customer service at 2:30 in the morning, the hotel could only refund 300 yuan at first, and Ctrip gave me 200 yuan. I also received a refund of all room fees immediately in the early morning. At 9 o'clock the next morning (I didn't sleep much that night), I explained in detail what happened last night to a person in charge. They also asked me to repeat the whole process. The two shifts seemed to be able to only carry out simple information transmission. The hotel finally refunded me the full room fee they were responsible for. But I will never stay in such an "expensive" hotel like yours again. The various negative mental effects of this hotel experience on me and my girlfriend are no longer compensated by this "expensive" 500 yuan.