Guest User
July 24, 2024
After an overnight flight, we were looking for a hotel to rest and relax before starting our SL 8 days Tour. Saw this on AGODa with great price and booked it for 3 families. And I think we hit a jackpot in choosing this hotel. The hotel staff, especially Kasturi at the reception is an excellent customer service person. We arrived early to the hotel and the staff immediately gave us our rooms, upon request. The rooms are basic but well maintained. however we changed one of the room as the AC was not working properly and the hotel staff handled the request promptly. The pool looks very inviting, however, be careful as it has sharp edges and you might cut yourself. The staff informed us about the pool well in advance. The breakfast is basic but served with lots of first hand service. The staff really care about continuously improving their service and seems to genuinely care about their guests having a good time, offering extra support and advice. They are always open to have a chat and happy to receive any feedback with a smile. Overall, a good and pleasant stay and I would not hesitate to recommend this hotel.