Waldorf Astoria Orlando Reviews

Comfortable clean room Had great time by pool with pool service prompt. That I loved. Would have liked pool to be heated. It was cold

The hotel is conveniently located

Good location

Normal

The room facilities are very good, but the service is not so good.

Exceptional hotel. The only drawback is that it doesn't have the benefits of Disney's resorts (it only offers early entry - which doesn't make as much difference as the other DR's privileges).

This hotel is relatively new, but the service is very poor. Our bill and order were wrong several times. Already complained

I originally went for the Waldorf Astoria brand, and the price is nearly 6,000 yuan a day. I subjectively think that the quality of the hotel will be guaranteed! We booked a family suite and when we opened the door we were greeted with a damp musty smell. The table lamps in the hotel are all dusty (I will post photos later). A sofa that can be turned into a bed for family members. After turning into a sofa, the cushions of the sofa were piled up on the coffee table. This is a place where the hotel has no rules and standards. I had to move the cushions to the storage cabinet by myself. We asked for a thin quilt, but the quilt core was delivered without a quilt cover. After the above problems were fed back to the hotel, the people from the hotel came to see and said that they would change the room the next day. The next day, it was agreed that we would go out to play first, and help us move our suitcases from the old room to the new room after the room was arranged. After we came back in the evening, the room was changed to a room that could not see the New Year's Eve fireworks, and the suitcases were not moved! The lamps are still full of dust, the sofa cushions are still piled on the coffee table... I think too much, this hotel is of this level, they only provide mechanical and standardized services, they don't know where their problems are, and they are unwilling Improve! Spend this kind of money and live in a hotel of this standard, very speechless! Strongly do not recommend this hotel!

The phone at the front desk of the hotel is almost always unanswered. The minibar in American hotels does not provide any beverages. They only provide coffee machines and mineral water. There are no saucers, small spoons, and the kitchen cabinets are empty. I feel that my family is so poor that there is no one. The tableware 😓, the safe checkin is locked, I made a phone call, and went to the front desk face to face, and no one came after staying for three days. The hotel service in the United States cannot be compared with that in China, and the restaurant is very good!

The room is a bit old, the bathroom is a bit smelly

far from the city