Hotel New Otani Osaka

Hotel New Otani Osaka Reviews

Hotel New Otani Osaka

1 Chome-4-1 Shiromi, Chuo Ward, Osaka City, Osaka Prefecture, 540-8578, JapanView Hotel Details
Hotel New Otani Osaka
Hotel New Otani OsakaHotel New Otani OsakaHotel New Otani Osaka
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Hotel New Otani Osaka Guest Reviews

4.7/5
Amazing
504 review
Verified reviews
Location4.8
Amenities4.6
Service4.8
Cleanliness4.8
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All reviews(504)
Positive reviews(503)
Reviews with photos/video(155)
Convenient location(98)
Easy to get around(82)
Delicious breakfast(53)
Large rooms(39)
Close to metro(36)
Tasty restaurant(18)
Luxurious(10)
Loved the night views(6)
Negative reviews(1)
Guest User
Non Smoking Quadruple Family Castle View
Stayed in Jul 2024
Family
5 review
4.2/5
Very Good
Posted on Jul 4, 2024
The hotel room is very spacious and offers a nice view of Osaka Castle. The breakfast at the hotel is excellent and includes a delicious bowl of eel rice, which is really impressive. The hotel staff is friendly and polite. One of the major drawbacks of this hotel is its location, which is a bit far from the main visiting and shopping centers. Overall, we are having a great time at this hotel.
Response from Property: Dear E224390****, Thank you for choosing Hotel New Otani Osaka and for sharing your experience with us. We are delighted to hear that you enjoyed the spacious room, the stunning view of Osaka Castle, and the excellent breakfast, especially the delicious bowl of eel rice. Your kind words about our friendly and polite staff are truly appreciated. We understand your concern about the location and apologize for any inconvenience caused. We are thrilled to know that you are having a great time overall. We look forward to welcoming you back in the future. Warm regards, Hotel New Otani Osaka
Arnold
Non-Smoking Small Double Room Town View
Stayed in Jun 2024
Couples
21 review
4.7/5
Amazing
Posted on Jun 23, 2024
Best experience in Osaka Service and location are great. Hotel is near Osaka Castle. Breakfast was very good. Close to numerous subway lines.
Response from Property: Dear TXXXjqegyct****, Thank you for sharing your positive experience with us. We are delighted that you enjoyed our great service, prime location near Osaka Castle, and delicious breakfast. We look forward to welcoming you back soon. Best regards, Hotel New Otani Osaka
TINZY
Non-Smoking Small Double Room Town View
Stayed in Jan 2024
Solo travelers
19 review
5.0/5
Outstanding
Posted on Jan 6, 2024
Spent RM122 to upgrade my room for a castle view. Definitely worth it!🤩🤩 The hotel is like a small shopping mall, its very huge and very near to osaka castle and the park.
Response from Property: Thank you for choosing to stay at Hotel New Otani Osaka and for posting your wonderful photos!We appreciate your high evaluation of the view of Osaka Castle.The scenery of Osaka Castle Park also offers a variety of atmospheres in each of the four seasons.The Nishinomaru Garden in Osaka Castle Park adjacent to the hotel is one of the most famous cherry blossom viewing spots in the Kansai region, with approximately 300 cherry trees, mostly Someiyoshino, in bloom, and approximately 3,000 cherry trees in Osaka Castle Park.We are looking forward to welcoming you back to our hotel, where you can also enjoy the cherry blossoms in the surrounding area.
KiPa
Superior Triple Non Smoking Town View
Stayed in Jun 2024
Family
1 review
5.0/5
Outstanding
Posted on Jun 14, 2024
Location: right next to JR line (Osaka Loop line) making it so easy to make Osaka as a base and go to Kyoto, Hiroshima etc. Right next to Osaka Castle. A little dated but clean. We requested an air purifier/ humidifier which they brought over in 2 minutes. Beds were very comfortable. We had a triple room. Room size was big which was one of the main reasons for picking this hotel over there Thera. Bed sizes were long which was very important. Amenities were great. Service was simply world class. Breakfast was very good. Open till 10am. Concierge desk was great too. Taxis are always available there at different time of the day. We found that Taxis were not that expensive allowing door to door travel rather than 10-20 minute walk each time you take public transportation. This helped a lot when you are doing 10-20k step days as is. I was a little nervous that this was a little out of the way when I booked it. I’m glad we picked this place. I’d pick this hotel any day! Great management great service. So impressive!
Response from Property: Dear TIUS180rh9a5****, Thank you for sharing your positive feedback with us. We are delighted to hear that you enjoyed the convenient location of our hotel, the spacious room, comfortable beds, and the excellent service provided by our team. We are pleased that we could accommodate your request for an air purifier/humidifier promptly. It's wonderful to know that you found our amenities, breakfast, and concierge desk to be great. We are committed to providing a world-class service to all our guests. Your kind words motivate us to continue delivering the best experience. We appreciate your review and hope to welcome you back on your next visit to Osaka. Warm regards, Hotel New Otani Osaka
MartinV
Non Smoking Superior Junior Suite Castle View
Stayed in May 2024
Family
8 review
5.0/5
Outstanding
Posted on May 24, 2024
Loved the hotel. The staff is very friendly, room is clean and in a nice location. Can really recommend the breakfast!
Response from Property: Thank you very much for selecting Hotel New Otani Osaka.We are glad to hear that you had a comfortable stay and enjoyed the breakfast buffet.For breakfast, the "fluffy omelette" is prepared in front of you by a Western-style chef, and for Japanese cuisine, the "tai chazuke" is very popular.We hope you will have the opportunity to try it.We will do our utmost to live up to your kind words and will continue to strive to serve you in the future.Thank you once again for your feedback and we sincerely hope to have the opportunity of serving you again in the near future.
Jacqueline
Non-Smoking Superior Twin -Town View
Stayed in Mar 2024
Travel with friends
3 review
5.0/5
Outstanding
Posted on Mar 7, 2024
It’s a traditional nice and classic 5star hotel near Osaka-jo. My friend and I went to Osaka for fan meeting, the venue (TT hall) is just less than 10mins walk from hotel. There is a 7-11 nearby if you want to buy any supper at night. The room is big and clean with all the amenities we want during this short trip.
Response from Property: Thank you for the great review of our hotel! We are delighted to hear that you found the location to be nice, and our rooms to be spacious and comfortable.We will do our utmost to live up to your kind words and will continue to strive to serve you in the future.We will continue to strive to provide you with heartfelt hospitality and a space where you can relax with peace of mind.Thank you once again for your feedback and we sincerely hope to have the opportunity of serving you again in the near future.
Guest User
Non-Smoking Deluxe Twin Castle View
Stayed in Feb 2024
Family
22 review
4.7/5
Amazing
Posted on Feb 11, 2024
The hotel location is just near-by Osaka park, very convenient for the visit to famous Osaka Castle. Our room is at high floor with good view to Osaka Castle. Our family enjoy a wonderful dinner at Keyaki restaurant (at 18F of this hotel), good food and comfortable environment.
Response from Property: Thank you very much for choosing to stay at Hotel New Otani Osaka.We are grateful to read that you enjoyed the Teppanyaki restaurant ”Keyaki” on the highest Floor. And we are delighted to find out that your experience with us was memorable and enjoyable.We will continue to value the heartfelt hospitality that is typical of New Otani, and we look forward to welcoming you again in the future.
OVRCMNG
Non-Smoking Small Double Room Town View
Stayed in Jan 2024
Solo travelers
125 review
4.0/5
Very Good
Posted on Feb 2, 2024
a very grand but getting a bit old super nice staff if you need to watch a concert next door this is your hotel book it now
Response from Property: Thank you very much for choosing to stay at Hotel New Otani Osaka.We appreciate your rate on our service, we are happy to know of your satisfactation.Although we do not have the latest facilities, we will continue to carefully maintain them and provide clean and comfortable guest rooms for many years to come.We will continue to value the heartfelt hospitality that is typical of New Otani, and we look forward to welcoming you again in the future.
Guest User
Executive Suite
Stayed in Apr 2024
Couples
4 review
4.2/5
Very Good
Posted on Apr 13, 2024
I enjoyed my stay and everything they offered. I highly recommend..
Response from Property: Thank you very much for choosing to stay at Hotel New Otani Osaka. We are very honored that you had a safe and comfortable stay with us.Thank you once again for your feedback and we sincerely hope to have the opportunity of serving you again in the near future.
Guest User
Superior Double Non-Smoking Town View
Stayed in Nov 2023
Family
1 review
3.7/5
Posted on Nov 22, 2023
Hotel services is good despite the location is a bit far from town centre but still facing nice park view on the side and subway nearby.
Response from Property: Thank you very much for staying at Hotel New Otani Osaka.We would also like to thank you again for taking the time to complete the survey.We will make your opinion the future reference, and do our best to make customers stay more enjoyable. We will continue to value the heartfelt hospitality that is typical of New Otani Osaka, and we look forward to welcoming you again in the future.
LGCM99
Non Smoking Superior Junior Suite Castle View
Stayed in Oct 2023
Couples
1 review
5.0/5
Outstanding
Posted on Oct 24, 2023
All excellent
Response from Property: Thank you very much for staying our suite room at Hotel New Otani Osaka.We would be happy if you were satisfied with the view of Osaka Castle from your room and the Gold Key service.The scenery of Osaka Castle Park also offers a variety of atmospheres in each of the four seasons, and we all look forward to welcoming you again.
Ng
Non-Smoking Superior Twin -Town View
Stayed in Feb 2024
Travel with friends
27 review
4.0/5
Very Good
Posted on Mar 1, 2024
Location close to Osaka Castle garden station, easy connection
Response from Property: Thank you very much for choosing to stay at Hotel New Otani Osaka.We are pleased that you enjoyed the convenient hotel surroundings and accessibility.We will continue to make every effort to maintain our rooms and improve our services so that everyone can use them comfortably and with peace of mind.The scenery of Osaka Castle Park also offers a variety of atmospheres in each of the four seasons, and we all look forward to welcoming you again.
Guest User
Run Of House Non-Smoking
Stayed in Apr 2024
Couples
6 review
5.0/5
Outstanding
Posted on Apr 12, 2024
Everything with the price is good.thank you
Response from Property: Thank you very much for choosing to stay at Hotel New Otani Osaka. We are very honored that you had a safe and comfortable stay with us.Thank you once again for your feedback and we sincerely hope to have the opportunity of serving you again in the near future.
Guest User
Non-Smoking Small Triple Town View
Stayed in Nov 2023
Family
2 review
5.0/5
Outstanding
Posted on Nov 21, 2023
Very nice and clean hotel.. staff very nice and helpful
Response from Property: Thank you very much for staying at Hotel New Otani Osaka.We are very happy to hear that you had a pleasant stay with us.We will continue to make every effort to maintain our rooms and improve our services so that everyone can use them comfortably and with peace of mind.The scenery of Osaka Castle Park also offers a variety of atmospheres in each of the four seasons, and we all look forward to welcoming you again.
Karlkarll
Non-Smoking Superior Twin -Town View
Stayed in Jan 2023
Family
6 review
5.0/5
Outstanding
Posted on Jan 13, 2023
Nice traditional hotel. Very helpful staff. And many restaurants within the hotel.