Hotels Near The Improv Shop in St. Louis

This hotel is located inside of on older building. It appears that they tried to keep the exterior facade of the building and build a hotel inside of it. The elevators are a little rickety and don't always give you a warm fuzzy feeling. Our room overlooked a garbage filled alley way. There was NO place to park. I was told upon checking in that the valet lot was full so I have to find a place to park on the street. I am surprised that all of my tires and glass on the car were still there the next morning. When we got up for breakfast there weren't any small cups to use to get the right amount of batter in the waffle maker so people were using paper coffee cups and overflowing the waffle makers. The juice machine had 2 of the 4 types of juices out of order. The other types you had to press the button to dispense so hard it almost tilted the machine backwards. And after all that the juice would come out just a little, stop, then a little more, stop, a little more etc so it took a long time to fill up your glass. The packets of syrup for waffles were EXTREMELY hard to open to the point you almost needed to use some scissors. I definitely will not stay at this property again. If I could give it zero stars I would.

If this hotel is representative of what Marriott is doing with Westin's, the Westin brand is deteriorating. Plastic cups in the rooms like a Best Western. Quattro restaurant is poor; asked for glasses for wine and one glass was very dirty. Quattro delivered our dinner to the wrong room; when we got the dinner it was not what we ordered. Thermostat in room was 'dead'; if not fixed management would make us move everything to a different room at 8:30 pm. Maintenance found that when the filters were changed the thermostat was not turned on! And the guest had to discover the thermostat was not working. Westin still has comfortable beds. Fortunately the valet and front desk people were good--although the staffing is very thin until 7am when the nightshift ends! Do not recommend and will avoid Westins in the future.

My teen son and I stayed two nights. It was better than we had hoped. The rooms are enormous. We had a wet bar with refrigerator, a couch and two queen beds, plus a beautiful, large bathroom. This was a standard room. Absolutely worth the bargain price! They gave us a 15th floor room with a rooftop view of surrounding buildings. Definitely request a high floor room, the lower floor rooms face directly into the windows of nearby buildings. The only bummer was the parking situation. The parking is not on site. It was worth it to us to pay for the valet service because it is not a great neighborhood, but if you try to save money in that department you will be schlepping your luggage across a busy street. The staff was friendly and helpful. We really enjoyed this hotel. P.S. Don't expect to eat here; their menu is severely limited due to the pandemic.

Two of the main things I looked for when booking was a pool and free parking. The pool was indoors which was fine. Was surprised to see how small it was and was a big let down that it was so freezing we couldn’t enjoy it at all. So it was a let down that one of the main reasons I booked here we didn’t get to use the pool. This place does have newer furniture in its rooms but the floor throughout and the furniture it the lobby is just stained up and dingy. The signs on 1st floor for ice machine/vending are wrong. Asked a rude house keeper that was upset bc I guess I interrupted her cleaning. She had told me it was around the corner…. The out of order machine was on the other side of the building. I finally found me an ice machine on next floor. The people at the front desk are very nice and courteous. Really nice. But wish they had explained more on their parking so that I didn’t end up with a ticket each day I was there. So they have no free parking lots at the moment. You either have to park in their drop off zone are a section of street parking on the side. The other lots available you have to pay per day. Due to this I found a spot on the side (side street parking as they suggested) and I didn’t move my car. I kept it there the entire time and walked everywhere I needed to go. Well when I went to leave I had parking tickets racked up for several days. I went in and asked them if that was there parking as told previously and they said yes. I told them about the tickets and they said it was managed by the city and u have to back in or get a ticket. That would be nice to know when you offer that as a parking suggestion. I go out to lot to see if there was a sign. There was a sign many spots down that in the direction I was coming from wouldn’t have seen. I also looked all almost every vehicle was parked wrong way so obviously they weren’t told or didn’t see sign either. I started warning those I could. $30 a day ticket city it making a lot of money of that small parking section from out of towners etc that don’t know ST Louis parking laws …. The hotel won’t warn u of this and they know. Besides these couple things everything else was good.

Double charge you on your credit card and don’t release your funds right away. Poor customer service. No Refrigerator or microwave in the room. No social distancing in the hotel. Only thing they did have was good food.

This is the worst hotel experience I have ever had. There is no available breakfast as advertised. There is no restaurant as advertised; there is a printed menu in the bar but it was not serving. One of the reasons I was staying was for the breakfast as part of my IHG rewards perks. I was promised points for the lack of breakfast but was not given any. Looking at past reviews, breakfast has been gone for a long time despite the advertisement of it. Additionally, the parking garage instruction email gave the incorrect parking garage, which cost me money to exit to park in the correct one. The access to the correct parking garage was confusing. An address is not even given, just turning instructions, and access is via a bank lobby. There was no upgrade or perk given to Diamond members. In fact, this was so blatantly disregarded that I have no idea why anyone would spend big with loyalty at IHG. I was not allowed late check out, even by 30 minutes. I’ve never had such lack of accommodation when I told them I might run late. In fact, the evening staff told me “check out at 12 would be fine, but confirm with the morning staff” and the morning staff didn’t allow a minute past 11. The front desk had a single person working it which caused long lines at the desk. I was not offered any solution or refund for their errant instructions on the parking garage. The phone in the room did not work. Overall, what should’ve been a relaxing stay ended up with chaos. I should’ve read more reviews before booking. I still never got any of the points promised for the lack of breakfast but I am done dealing with this nightmare hotel.

It rained on the day we went, the rain stopped and there was a rainbow near the arch. It can be seen in the hotel room. The accommodation is good and the service is also very good. There are restaurants, supermarkets, pharmacies and side doors within 200 meters. Arches and the old court, you can take the subway in ten minutes, it is the subway, don't follow the Google map on the road lost ~ strongly recommend the sushi love on the main road, there is a 20-knife buffet, very good and delicious, right, Please bring your own slippers and toothbrush toothpaste. Many foreign hotels do not provide ~

The location is excellent, restaurants and shopping malls are within easy reach. The hotel has just opened for two months. It has complete facilities, large room space, and very clean and hygienic. Although it is shown that breakfast is not included when booking, the hotel includes breakfast for the guests who check in. Although Breakfast is simple, but better than going out early in the morning to find something to eat.

Bed was hard & there was no free wifi, only for hotel members. Otherwise, it was beautiful & clean.

When we first arrived the counter attendant did not have our reservations. I had to call Trip to get it straightened up. It was finally done but it took an extra 30 minutes.