Hotels Near Pier de San Juan in Province of Santa Cruz de Tenerife

The restaurant has been renamed and revamped. The gym is brilliant and the air conditioning was very welcome by the end of my workout. The wicker furniture on the Ocean Breeze Terrace needs replacing but does not detract from the overall experience. Some of the entertainment on the Ocean Breeze leaves a lot to be desired as mentioned by a lot of our family and friends. The gardens were the perfect place to hold our Vow Renewal Ceremony and the staff were utterly brilliant, friendly and welcoming. We couldn't have asked for a better venue for our Vow Renewal or a better holiday. Many of our guests were crying when they had to go home. The pool is inviting and the pool activities were great to watch and take part in.

If you're a wheelchair user, please make sure to let the hotel know with plenty of notice. I use a wheelchair that doesn't fold and I couldn't get into my room without taking the wheels off as there's a wardrobe immediately as you enter the room. Fortunately, I am able to walk and only use my chair for longer distances.l, but for others, this could be a real issue. We stayed in that room for one night and they were happy enough to swap me into a different room in the morning. That first night was awful. There were concerning dips in the floor and the noise from being next to the ocean was so loud, plus the wind rattles the windows, it sounded like I was lost at sea. The receptionist was lovely and upgraded us to a family room, no issues, though I hope for the sake of others that there are double rooms available that are more accessible, not just family rooms. The family room was luckily on the other side, so it was totally silent. The breakfasts were quite stale and the milk for the cereal was warm so stuck with the crepes every morning. We did have dinner here one evening but unfortunately, when I got to the dessert stand, there was a cockroach crawling on the food. They were very apologetic and gave both of us a glass of wine as an apology, but then still had to pay full price on the meals. Fortunately, we did bring an extension cord as there weren't many sockets and not all of them even worked. There were no ceiling lights, just plug in lamps, which made it quite dim at night. The pool is barely heated but it takes a few seconds for your body to acclimatise. The mattress is quite firm and I found the pillows were far too high. Also beware that the hotel is on a VERY steep hill. Luckily, I can actually walk quite well in hot weather but I was definitely out of breath when I got from the bottom of the hill to the hotel. The WiFi is awful and I ended up just using my data. The zoo is well worth visiting though and it's a very short distance away. As you come into the hotel, it's got a huge lovely lobby which was lovely to sit in, so it really surprised me how poor everything else was. I have no ill intentions and the staff were lovely but I have to be honest.

Overall nice hotel, friendly staff and spectacular views. We stayed all inclusive which is a little confusing at first. You have the choice of only 1 restaurant for breakfast and evening free of charge, there is a alacarte Italian restaurant available with 20% discount to all inclusive guests in the evenings. Lunch you can dine at restaurant or pool bar which has snacks including, pizza, burgers, chicken nuggets, chips, toasties, salads (all included with all inclusive). Evening food did change each night with chocolate fountain on 1 night of stay. Some cocktails included with all inclusive but not all, same goes with spirits and liqueurs only local spirits included. All soft drinks ie, Coke, Fanta, Sprite, fruit juice (not fresh) included with all inclusive. There is ice cream pots available from pool bar included but branded ice creams you still need to pay. Location wise, spectacular views just slightly remote for those wanting lively atmosphere. Shuttle bus very reliable and free to take you into town. There is a nice shopping centre over the road but will cost around €10 to get to due to road layout. It’s the same to get back from centre of town in taxi also. Lots of bars and restaurants in Puerto de la Cruz. Towels are available to hire with a refundable deposit for the pool if tokens returned at end of stay. Gardens around pool area are immaculate however the Pool doesn’t allow inflatables which didn’t please my kids, you can however take an inflatable ball. It was easy to get a sun bed no need to reserve beds and we were a group of 9 and we all got a bed easily. Room layout we had a sea view suite which had a lounge which they converted sofa to a single and placed another single in for 2nd child, seperate bedroom with very large bed, large bathroom with whirlpool bath. Aircon only worked in bedroom, lounge was broken, same was the case for other rooms booked which wasn’t great. Our room was 320 and view was amazing. Will say the pool had very sharp surroundings believe it’s to stop slipping over but not the most comfortable to sit on the edge of the pool. They have a larger adults only pool for over 14 year olds which is the one with the large waterfall.

Everything corresponds to the description and photographs, clean, cozy, friendly staff, nearby there is a store, a kiosk with excursions, a bus station, a beach (waves, always a red flag), you can walk to the city beach with swimming pools, the nature is very beautiful, everything is super.

Apartment is very comfortable room, with balcony and table, indoor table, all kitchen comfort. Family is done almost every day. Very clean, very friendly staff, including at the reception. We were next to the restaurant on the floor, so a little noise in the evening, but next to enjoy the animations. The residence is well placed to walk in the city, car parked outside at a maximum of 5 minutes in adjacent streets. the staff explains how to go there ... Very happy with our stay.

Um 15 Uhr am Hotel angekommen und die Rezeption war geschlossen. Eine Notiz mit einer Notfall Telefonnummer an der Tür. Neue Gäste sind also ein Notfall! Eine glatte Unverschämtheit gegenüber dem Gast. Sowas geht garnicht und habe ich in meinem ganzen Leben noch nie erlebt. Wir hatten ja gebucht und man wusste das wir kommen. Außerdem stand in der Beschreibung das die Rezeption bis 21 Uhr besetzt ist. Später haben wir festgestellt das oft jemand da war wenn Spanier außerhalb der Rezeptionszeiten einscheckten. Nach telefonieren mit der Reiseleitung konnten wir eine Stunde später ins Zimmer. Check in erst ab 13 Uhr möglich, aber um 14 Uhr geht das Personal nach Hause. Also nur eine Stunde Zeit um einzuchecken, genau zwischen 13 und 14 Uhr. Check out ist übrigens 11 Uhr und wer später abgeholt wird muss im freien auf seinen Transfer warten. Die Anlage nennt sich Hotel ist aber nur eine Appartement Anlage, denn es gibt nicht mal ein Restaurant und dann noch die beschränkte Zeit zum einchecken. Im Zimmer war dann der Fußboden nicht gewischt und meine Frau fegte ein Kehrblech mit Sand und Flusen zusammen. Ingesamt muss man aber sagen das die Zimmer immer gereinigt wurden. Die Küchenzeile ist groß, mit vielen leeren Schränken, da äußerst sparsam bestückt. Nur das allernotwendigste an Geschier, sodass Kochen zur Herausforderung wurde. Mini 3 Tassen Kaffeemaschine. Die Apartments sind groß und geräumig. Apartments die man bucht sind nicht die, die man auf den Fotos sieht, denn die günstigen Zimmer sind alle im Untergeschoß und haben keinerlei Aussicht. Ich wollte ein Stockwerk höher ziehen. Sonst exakt das gleiche Apartment über meinem Apartment, nur ein Stockwerk höher. Aber für 550€ Aufpreis die man haben wollte war mir das doch zu teuer. Der Pool erscheint auf den Fotos riesig, ist aber in Wirklichkeit recht klein. Zumal die Hälfte gerade mal einen halben Meter tief ist. 6 harte Plastikliegen ohne Auflage gibt es am Pool. Keine Sonnenschirme am Pool. Das WLAN ist aus der Steinzeit und eine einzige Katastrophe. Mal geht es 5 Minuten so einigermaßen, aber meistens funktioniert es nicht. Sowas als Internetzugang zu bezeichnen ist eine Frechheit. Wenn man das reklamiert, wird sich rausgeredet und man verweist auf schlechtes Internet an dem man nicht schuld ist. Es kommt aber oft garkeine WLAN Verbindung zustande. Wenn ich gewusst hätte das das Hotel keinen Internet Zugang hat, hätte ich es nicht gebucht. Unser Fazit ist, der Gast ist hier ein notwendiges Übel, das man ertragen muss um Geld zu verdienen. Das Putzpersonal und auch die Dame an der Rezeption waren schon freundlich und hilfsbereit.