Sorocaba Park Hotel by Atlantica Reviews

We only stayed one night but I want to go back and enjoy it more. We arrived on Saturday late afternoon. The receptionist was very polite. The room was very spacious and comfortable. I loved the size of the king bed. Standard bathroom with a very strong shower. The breakfast is very good...

Clean and organized hotel, very attentive and friendly staff. Excellent breakfast!

Beautiful hotel, large room, very clean, comfortable bed, great shower, good lighting, plenty of sockets.

Hotel with an old appearance, elevators in need of some kind of repair. There was no employee to help with luggage and carts. For the daily price, expect more.

Hotel with large rooms, comfortable beds, good quality linen, everything clean and in place. Very diverse and delicious breakfast with several options of cake, jams, biscuits, fruits, teas, breads, cold cuts and much more. I didn't go to the leisure area... The only negative points for me were the delay in check in and parking at R$15 per day. I found the charge unnecessary, since it is in the hotel area...

Hotel Manish, I have been frequenting it for 11 years, Wonderful, You can live a unique experience, having rebuilt a mini "forest" of incredible plants, carefully looked after for years by Mr Fidel, an employee of the Hotel, whom I respect. As well as the competence and promptness of all the employees, in particular Vanessa... The cuisine, sublime... in short, I am "in love" with Manish. I hope you can go there

The dinner food was so delicious. There was a good variety of food (rice, pasta, meat, chicken, etc.) and they were all delicious at a very honest price. When I return to Sorocaba, even if I don't stay there, I will have meals at this hotel

It fulfills the function but does not have quality in some of its services. The bed was super comfortable, but the room was very noisy, you could hear all the highway traffic. Both dinner and breakfast are very basic, the food is of poor quality but serves the purpose of feeding. The gym barely has a couple of ribbons and dumbbells.

The worst hosting experience. We arrived to check in with three elderly people, family suite, the televisions in the two rooms in the suite did not work, we asked for support at reception, I had to go back to reception twice to reiterate the request, until, after a while, they sent an employee who spent 3 (three) hours going in and out of the room to try to solve the problem, and we were asked to change the room right after we realized that they couldn't fix the television, but the staff insisted and only made the change 3 hours later, total disregard for the privacy and rest of the elderly people staying in the room after a long trip and needing to rest due to medication (this was promptly informed to the reception staff at the beginning of the problem). I needed to leave the hotel and spent more than 1 (one) hour calling the reception to ask for a room change for the elderly, without anyone answering the phone, and, according to the reception employee, it was not possible to answer the phone as I was alone at the reception doing the work. check in, that is, for a hotel with the structure of Sorocaba Park, knowing that there would be check ins already scheduled (we were in a group for a wedding), leaving just one employee at the reception is, to say the least, a tremendous disorganization. There was also disorganization at check in, where the accommodation was already charged, however, they did not have the pre-booking payment information on the computer and were charging the full amount of the reservation, incorrectly. I asked reception to speak to the manager, but he was on vacation and the supervisor was away, I was told that the supervisor would be at the hotel the next day, I asked her to contact me when she was at the hotel, however, I was the next day and the next day hosted, but no one got in touch. I would not recommend this hotel to anyone, extremely disappointing.

Hypocritical to say the least, upon check-in we received the information that the hotel is "100% NON-SMOKING", but in the pool there were several people smoking, even though it was COMPLETELY prohibited... but if you pay the "fine" that's fine, then you You can smoke... it doesn't matter for others... they should call it the "Smoking Tax"... I don't recommend it, hotel very far from everything

My weekend at the hotel was terrible. My girlfriend and I booked a room with a double bed and they gave us one with two single beds. When we asked to change, we were told there were no rooms available. Detail: we paid extra for the double bed that was not available. And NO employee was willing to help us, on the contrary. Furthermore, when we tried to have dinner at the hotel restaurant, we waited 20 minutes without any staff serving us. This was after we had called and asked to be served. Finally, as the garage had a broken gate, employees were parking the cars. We left ours for them to park. Then, the next day, when we asked for the key back, we realized that the staff had lost the key. They spent 20 minutes trying to trick us while they were looking for the key. Absurd. The only good thing is the breakfast. But we can find a good breakfast elsewhere, right? We made complaints at check-out and so far we have not received a response, an apology, nothing. I'm never going back. And I advise that no one reading this goes to this hotel. One of the worst experiences I've ever had.

An excellent place to go on business, quiet and with very good service. The food was very good, the reception and maintenance staff were very helpful. A little removed from shopping centers and the center of Sorocaba. A taxi is always required to get around.

I was a diva, from the 3rd to the 4th of March. The service at check in and check out was good, excellent breakfast with good variety, the design of the restaurant room was very beautiful, the rooms were a good size, well maintained, pleasant and beautiful , good bed so I won't give it the worst rating. However, the water in the shower didn't heat up and the air conditioning, even if I increased the temperature, after an hour it started to get cold and of course the system must be centralized and they regulate it the same for everyone, I would go back again if that was the only problem , but what really ruined it was the guests in room 316, who made noise and didn't let me sleep from 10pm to 1am, they knocked several times, the door was loud and at 4am they turned the TV on to the highest volume and the noises returned, I I called and complained to reception but it didn't help, I couldn't sleep anymore, the hotel, being 4 stars, should take better care of its acoustics, they put in a wooden door that gave access to the other room without any anti-noise treatment so I could hear everything, terrible!! The hotel's models of doors, frames and locks make a lot of noise, you cannot expect good will and politeness from guests. There are rubber stops and several silent door systems for this type of accommodation. So I don't recommend this hotel if you want to sleep well

velho quartos c muita humidade nas paredes, toalhas que parecem uma lixa.... moveis do seculo passado .... colchao ondulado! ou seja mega enganaçao! a senhora da recepçao muito atenciosa!( e o que salva) isso deve ter sido um 4 estrelas em 1900! mais uma vez a hotelaria nacional deixa a desejar!