3-Star Hotels in Santa Ponsa

The apartments are well appointed in Santa Ponsa just a short walk from the bay and restaurants. I was welcomed by the night manager who was very helpful. The apartment was clean and well equipped. I have no issues with the 'front of house' experience. But, I question the company's ability to rationalise a dispute fairly. I was there for 2 nights only, visiting for a special occasion. When I returned from eating after a long day I was locked out of my room and the night manager couldn't gain access with his pass key. He kindly arranged another room for me but all my belongings were locked in the other room. I was due to be picked up the following morning for a trip into Palma, but missed the opportunity as I had to stay to wait for my belongings. They had to break into the room to access my stuff. The company's view towards my compensation was that they gave me another room so that's all they were prepared to offer, well I should hope they did give me another room I'd paid for it. I can't be bothered to take this any further to be honest, but be mindful if you're staying here and you have medication in your room, for example.

Lovely hotel/apartments, although rooms were basic, they were adequate, especially for the price we paid. Not too far from the centre, there is also shops, bars and restaurants nearby. Pool area nice and clean. We didn't use the restaurant facilities, so we can't comment. We have to to better places, bit we've also been to worse. But you get what you pay for and we would stay here again.