Featured facilities: Swimming Pool, Spa, Public Beach
Good
63 reviews
7.9/10
1 night
From €95
Check Availability
See All 3-Star Hotels in Mombasa
Latest Reviews for Mombasa hotels
See all
Browse reviews and ratings from real guests to find the 3-star Mombasa hotels that suits your needs.
8.6/10
Very Good
GGuest UserI enjoyed my stay at the hotel. Excellent location and very friendly staff. The food was also so delicious. I checked in on my birthday and I happened to mention while checking it at the from desk. The hotel was kind enough to surprise me with cake at dinner. That absolutely made my day. Forever grateful for that .
The only issue was that there was a lot of furniture in the room making it cramped up yet it was a spacious room . The hotel can also improve on cleanliness in unseen places such as under the beds and tables. Other than that, I highly recommend the hotel their rates are pretty reasonable and there’s value for money.
NNiliuershangdexiaoyuerI was really amazed when I walked in. The environment is very good, the best in the surroundings, and the price-performance ratio is very high. The space in the store is not very large, but the layout is very centralized, and the lighting rendering is also very atmospheric. The restaurant environment is very quiet, and the dishes are as exquisite as always, and the portions are also very large. Good reviews! Appearance is justice, the environment is very clean, and I am very satisfied with my family coming here to celebrate the anniversary! This price is really much more cost-effective than other platforms, and the environment and hygiene are not inferior to other places. It is really a must-come
GGuest UserMy experiences include both good and bad ones:
GOOD: I checked in on 12th evening and booked for 1 night original on trip.com. Then I really had a good time there. Relaxed in my primitive stylish big room with sea view, sang karaoke with some of the staffs and clients there. The staff Victor is a talented rap singer👍🏻. One of the staffs named Junior (which is a very good staff) warmly helped me with online shopping. So I extended 2 days because of the very good mood at the very beginning. The extended 2 days were not paid by trip.com, but were supposed to be paid directly with POS machine when I leave.
BAD:
Bad things happened in the early morning of 15th June, when I need to rush to the airport. One of the staff(a different staff, not Junior, not Victor) speaks no English, go to take the POS machine very slow (let my Uber wait and I almost not able to catch my flight) and overcharged me twice the amount I should pay, because of wrong operation of POS machine. I found out this fact hours later when check my account I was not in Mombasa even Kenya.
Another thing to mention, I informed almost every staff I know in Ziwa that I have to leave at 5am on 15th, so the 550KSH for restaurant should be charged before I go, either in the evening of 14th before they close, or in the morning of 15th, together with the extended 2 days’s room fees. But in reality, no one informed me, and I thought it was included in the final payment I paid by POS machine in the 15th morning. And then on my way, Ziwa contact me to ask for the 550KSH. I am out of Kenya, and I need to ask Kenyan friend to transfer me through m-pesa and then I pay her dollars.
I kindly request Junior to help accelerate my refund process, and he promised to do so. I am currently waiting for the updates.
But still, I don’t think these unpleasant mistakes should happened, which cause a lot of trouble, worries, a waste of time and effort, and excessive money on service fees, transaction fees and exchange rate losses. I am very upset and angry, because I am busy and in urgent need of money. These mistakes also reflect the deficit of ziwa’s general management and staff capacity building.
DDanThe location is peaceful. An older facility, somewhat run-down, but clean and orderly. Would suggest a bit more attention to beautifying the grounds, plastering and painting at the gate. The staff was friendly and responsive. The room was comfortable. A/C working well. Shower brought warm water eventually. We had a room service each day with fresh towels and bottles of water. TV was fine but not an internet TV. wi-fi was a bit spotty and slow. Room opened up to a nice patio which overlooked the pool. The patio is shared with another room. In our case there was a fairly lively family next door.
The pool is well maintained and pool area is pleasant. It is a shallow pool throughout.
TTravHubIt is located perfectly for travel to the airport, so the convenience is certainly a reason to stay here. The staff were all pleasant, but the rooms could use air-conditioning as it is a hot country. They have a restaurant downstairs inside the hotel, but choices are limited and the breakfast was very ordinary. The restaurant they have next door was a total waste of time and money. We ordered the grilled chicken and waited over 1hr for it to arrive, and when it did it was dry overcooked chicken that was like chewing on a rubber boot. We couldn't finish the meal because it was just inedible and not at all a good meal by any standards. Their cold drinks are not very cold and they do not have ice. Oh, but for them it is more important to have an ignorant DJ playing music so loud we had trouble hearing ourselves talking. We asked nicely if they could have the music volume lowered a little but our request was just ignored by the DJ. It is a restaurant not a night club and the music was just too loud for a restaurant. So I would give this place a 0 star rating because it was terrible.
Do any deals available for 3 star hotels in Mombasa?
Trip.com provides various promotions and discounts for 3 star hotels. You can check the promotions page to see the latest deals that available for you on Trip.com.
Which 3 star hotels in Mombasa have a swimming pool?