3-Star Hotels in Anne Arundel County

The people who provide the airport pick-up service have no idea about customer service. They brought me and a man together. They did not emphasize throughout the trip that it was a favor that we had no right to ask for anything. The man began to insult us and the same thing happened. with the other boy who was even more aggressive with us, the truth is that the service leaves a lot to be desired

I made a reservation for a week, but unfortunately had a problem at the airport and couldn't check in on the scheduled day. I called before my arrival requesting a change of dates by email and phone. The attendants showed no interest and hung up on me without offering any solution. I asked for a refund, they ripped me off and started denying contact requests from Trip.com. Furthermore, while I was staying at the hotel, the manager instructed me to cancel the reservations through the app for a refund and discount. When I cancelled and paid in cash, the manager continued to ignore the *********** acceptance request for the refund. I fell victim to a scam by the management of this $500 hotel. So my warning is to look for another hotel, because their policy is not honest with guests.

Pros- Hotel is clean, new and has nice lounge area by bar with comfortable seating and big screen TV over fireplace.  Shower has great water pressure and plenty of hot water.   Cons- checking process was terribly slow for us and many others.   There was only one person working at check in time and line was long and slow.   Room was fairly tight, fridge was smaller than usual hotel mini-fridge, bathroom did not have a vent.   Breakfast was average- sausage and scrambled eggs all 3 days , yogurt with plenty of toppers (seeds, raisins, nuts etc), hard boiled eggs and store bought style bagels (not fresh) and no pastries. Coffee was NOT available shortly after breakfast was over.  Most hotels have coffee available all day.

Our stay was fine once we found the hotel. We arrived right before dark and the sign was not lit up, so we had trouble finding the hotel. Other than that, our stay was lovely and everyone we interacted with was super helpful.

The hotel is very well located, right next to a large shopping center, restaurants, and supermarkets. It is about 45 minutes from downtown Washington. The rooms are spacious and well-equipped, and the breakfast is excellent (eggs, sausage, yogurt, waffles, dried fruit, etc.). Charlotta and her manager are absolutely lovely. They go out of their way to please you and are always smiling. It's a real pleasure to return to the hotel after a day of sightseeing and receive such a warm welcome. We will gladly return for a future stay.

I will start with the good. The room was clean and the bed was comfortable. Now the not so good. We chose this hotel specifically because they advertised, on the website, that there was a pool, hot tub, free breakfast, and coffee in the lobby. We were visiting our grandkids, and wanted the pool so we could bring them to swim. Well, weren't we suprised when we were told that both the pool and hot tub were closed permanetly, and the clerk even mentioned that they knew it was still advertised as having them on the website. When we asked about the free breakfast, we were told if we wanted breakfast, that was an additional fee, again, some false advertising going on. When my husband went to the lobby the next morning to get some coffee, well no surprise, there was none, just a plastic jug of water. There was a coffee maker in the room with 1 pod, so we did use that. When we asked about some compensation for the false advertising, we were told no. We would not have picked this hotel, if not for the fact they advertised the pool, hot tub, and free breakfast. Oh and just to put a button on it, we went to the bar for a 12 oz bottle of beer. $7.25 for 1 beer, 12.00 for a glass of wine, we thought that was a bit steep, especially since the bar was in the lobby with no atmosphere. So, if you are just looking for a place to sleep, you'll be fine.

I was only there from around 10pm until 7am so I didn't get a lot of time to really rate it. But my room was super clean and it was very comfortable. I could open the window which I really love being able to do and meant I could turn off the fan/air conditioning ... which was a good thing also because it was an old and pretty noisy unit. I would have liked more light in the bathroom. It had a microwave, coffee maker, iron and ironing board. The breakfast was surprisingly good with nice bacon, potatoes and tasty eggs, juice, pastry options. It was only around 20 mins from downtown Baltimore. All the staff I dealt with were friendly. I would stay there again.

Quite good, staying at one o'clock in the morning, the bed is a big decoration and a little modern. The downside is that the breakfast at the restaurant was very poor. I walked two blocks to eat breakfast. Suitable for temporary stay for one night

I had a really good stay at this hotel overall. The location was convenient and made it easy to get around. The hotel was clean and well-maintained, and the room felt comfortable. The staff were friendly and helpful, making the check-in and stay smooth. The facilities were also good and met my expectations. Overall, it was a pleasant experience and I would recommend this hotel for a comfortable stay.

The staff is very accommodating and friendly. The hotel is convenient to everything. My family and I enjoy it there