Featured facilities: Business Center, Fitness Room, Snack Bar
Good
128 reviews
7.7/10
1 night
From €61
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9.1/10
Great
CCheuk IuWe enjoyed our stay at Hilton Garden Inn very much. It was one of the best decisions we made during our trip, to change our reservation from another hotel to this one.
The hotel is chic and clean. All staff are friendly and helpful. We arrived earlier than our check-in time that day and the front desk staff helped us store our luggage. The process is systematic, with luggage tags and tickets for us to claim them back easily and quickly after we returned the hotel from Universal Studios. There is also shuttle bus services available to Universal Studio, which is very convenient. Even if you miss the bus, the hotel is at close proximity to the theme park, about a 5-min drive only.
We enjoyed the whirl pool very much. There are clean towels at the pool, and there’s no need to bring towels from your room.
The tiki bar and camp fire pit look lovely, but we hope there are more seats, since it’s packed with people every time we wanted to get a drink.
Service wad very efficient. We encountered toilet blockage during our stay, and we called the front desk for help. Support arrived and solved our issue swiftly.
100% will stay here again if I return to Orlando. I am already missing the cozy beds and spacious room.
Hotel near Disney World Resort, Orlando 49.3% of visitors choose this area
Price per night from:€88
8.7/10
Very Good
GGuest UserFantastic hotel and wonderful staff. Shuttles to park were frequent. Room was lovely and had everything you could need in a great location. For transparency - we paid for parking per night we were there which is a little expensive given you have already paid for a room BUT you can use their free park transportation system which saves you on theme park parking costs which are more than the hotel charges
Hotel near Universal Studios Area, Orlando 41.4% of visitors choose this area
Price per night from:€125
8.6/10
Very Good
GGuest UserHotel was located between both universal and Disney . Free shuttle bus however the shuttle bus is very busy. Hotel breakfast very basic and disappointing. Not many options. Bedrooms are modern decorated however some issues . Bed bugs and ants had to ask to change sheets . They didn’t change and when I asked for room to be cleaned I kept being ignored until eventually had to get senior staff involved . Ant’s definitely a problem in the hotel . Liked that they offered free full size bathroom products this was useful . AC is at one temp and can not be controlled so can get very cold in the room and bedding is thin.
Hotel near Disney World Resort, Orlando 49.3% of visitors choose this area
Price per night from:€79
8.2/10
Very Good
GGuest UserThe hotel itself looked clean and well-kept, and the staff were very friendly and helpful throughout my stay, however, the room was crawling with baby roaches. They were everywhere: on the tables, the nightstand near the bed, and all over the bathroom.
I appreciate the effort the hotel puts into all the other aspects of cleanliness and service, but the infestation made it hard to enjoy the stay. Hopefully they take care of it soon, because it's a nice place in a nice location otherwise.
GGuest UserIt was great to have a kitchen, and there was a CVS and convenience store nearby for easy shopping. Sea World was also within walking distance~ It was a satisfactory place to stay.
GGuest UserThis was a terrible experience.
1. I confirmed with the hotel 2 days prior to my arrival they we would be there and they confirmed my reservation.
2. Date of arrival our flight got delayed. I contacted the hotel and confirmed my late arrival due to flight delay. They confirmed.
3. We arrive and the hotel didn’t have a room for us of the type we paid for. Fortunately they had a room but we’d have to move the next day.
4. We were compensated with free parking. That was appreciated.
5. Moved to our new room and the stench that came from the pullout bed cannot be described. It eas horrible. The entire room was filled by the pungent odor. Of course, this was discovered at night.
6. Spoke to the night manager and asked if they could swap the mattress out or change rooms and they said not likely. They gave me some points. Gee, that took care of the smell…
7. Next morning an older gentleman was on staff as manager and he was on it when I spoke with him. He had the maintenance crew in the room within 20 minutes. They took out the old mattress and replaced it with an almost new looking one.
You get what you pay for. Though they resolved our issues we decided to leave half way thru our trip. It was not worth it. The rooms are not in good condition as they appear on their website.
I appreciate their effort but to have to struggle with the staff multiple times, not worth it. We ended up staying at a WDW property with of course, we should have done since the beginning.
NNewmamma88Went for football tournament. Location was great. And staff was friendly. But I was a little taken back when they didn’t clean my room for the first day, I had to call and ask why. They told me they only clean on the fourth day so I asked them to start cleaning my room since I was gonna be there for three nights so they clean the second night.
Hotel near Universal Studios Area, Orlando 41.4% of visitors choose this area
Price per night from:€54
7.5/10
CCarmelWe liked our stay at this hotel. Liked the location and our room.
Staff are accommodating.
Breakfast was good but hopefully a breakfast buffet will be available too so as to have more options for the free breakfast included.
Definitely would rebook here for future travels and staycations.
GGuest UserLorna was kind , courteous, and professional our entire stay. Love how she delegates the front desk and help so many guests at once. Her team made my stay both comfortable and worthwhile.
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