5-Star Hotels in Zhenjiang

The stay was quite nice, the hotel parking was convenient, the breakfast was good, and the gym offered free access. Xiao Ji at the front desk led me to my room. I would choose this hotel again if needed.

Visited Maoshan in winter, and perhaps due to the cold weather, there weren't many people, so the room rates weren't expensive overall. It's very close to Maoshan, making it convenient to drive to. Hantian is located on a private peninsula, making it quite accessible, and the room size is also very generous. However, the weather wasn't great that day, so the view might have been average. The hotel is very suitable for families with kids, offering a farm and an indoor mini-children's playground. I'll look for an opportunity to come back when the weather is better.

As good as always. Xiao Sun at the front desk was considerate and thoughtful in checking in, which deserves praise. The breakfast is rich in variety and has strong local characteristics.

The hotel is quite large, well-equipped and the rooms are quite clean. It is located in the city center, not far from Maoshan Mountain. There are many snack bars nearby, and you can have barbecue hotpot at night. It's a great hotel to stay in Jurong!

Facilities: It has everything you need. The bed and pillows were good; I'm quite picky about bedding and tend to be sensitive to new beds, but I slept pretty well for two nights. The small step at the vanity for kids was a nice touch, a bonus point. However, there's no fridge in the room, so there was no way to store fruits, yogurt, and other items that require refrigeration. The shower only has a handheld nozzle, no overhead shower, and the water pressure is a bit low. It's still usable, but the experience isn't great. It would be great to have a drying rack or line on the balcony. People come here for water activities and hot springs, so there's always a need for washing and drying clothes. Although there's a drying line in the bathroom, it's not ventilated, so clothes didn't dry overnight and ended up smelling musty. I hope this can be improved. Hygiene: The hygiene was very mediocre. The carpet was quite dirty, and the fabric stool in the room had stains. As for the hot spring pool on the balcony, I had high expectations, but it felt very dirty inside. The drain was clogged with several dead cicadas, which weren't cleared by the cleaning staff. There were many bugs, especially cicadas, clinging to various spots on the outdoor balcony. This is understandable given the season in the mountains, and the hotel staff responded quickly. After calling, they promptly came to clean the cicadas off the balcony. But later, we found a chirping cricket in the room and, the morning after breakfast, a cockroach staring at me on the sink. We barely kept the balcony door open for long, except to hang clothes, so I'm not sure how they got in. Environment: The overall environment is okay, I guess, but I don't understand why the public areas and lobby were nice and cool on Saturday and Sunday, but on Monday, when there were fewer guests, it felt like the air conditioning was turned off. I came back from breakfast sweating. Service: This hotel provides a limited supply of water per room, two bottles per day. You can request two more bottles, but any additional bottles cost 3 yuan each for Nongfu Spring. There's a vending machine downstairs, but the prices aren't cheap. Delivery isn't an option, so it's best to bring your own water. I booked two king rooms but was told they couldn't be next to each other, as they were interspersed with various family rooms. This is the first time I've encountered such an arrangement. Soundproofing isn't great either. There were many children being noisy in the adjacent room and hallway at night (though the situation improved after calling the front desk). Upstairs, there was the sound of chairs being dragged, which was a bit noisy and not ideal for younger children who need quiet rest. After booking, I called the hotel to request two bed rails for the two reserved rooms and was told to inform the front desk upon check-in. Immediately after checking into the rooms on the day of arrival, I called the front desk to request the bed rail installation for both rooms. The hotel didn't say they were out or didn't have enough. However, when we returned in the evening, only one room had a bed rail installed. When I called again that night, the response was, ”Let me check, and if we have them, we'll install them.” This irresponsible answer was truly speechless. But after protesting, they were eventually installed. Breakfast was very crowded. Our group of six found an empty table, but it hadn't been cleared. I asked a server to clear it, as we had two young children who needed to be settled quickly, and it was very busy that weekend. But the server told me to wait, as she needed to clear the table next to her first (which had no one waiting). Speechless 😑. Oh, and the breakfast restaurant had no children's cutlery! Overall, it feels like the hotel's service process and details are very poor, and staff training is also very inadequate. Most people who come here in the summer are bringing children to play in the water, and the only thoughtful facility is the small step stool at the sink. In other aspects, it's generally below par. However, at this price, I can't expect much more, which is why I'm giving it three stars instead of one.

The stay experience was very good! Although it is an old hotel, the facilities are not outdated at all. Manager Leng at the front desk was very enthusiastic. When he learned that we were staying with children, he not only gave us small gifts, but also swimsuits and swimming trunks, which surprised us and warmed our hearts. The children also had a lot of fun in the swimming pool, and renting a swimming ring for 10 yuan was also very cost-effective. I wish Country Garden Phoenix Hotel will get better and better, and I hope you will always keep this ”human touch”.

It was a very good stay experience. It happened to be snowing heavily. There is a park opposite the hotel. The environment is very good. They also helped to upgrade. I chatted with Manager Zhu for a while when I left the hotel. I felt very good. I recommend everyone to stay here.