100 meters southeast of Dayan Pagoda South Square, Qujiang New District, Yanta District, Xi'an, Shaanxi, ChinaView Hotel Details
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FAIRYLAND HOTEL Guest Reviews
4.6/5
Very Good
623 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.6
Amenities4.5
Service4.6
Cleanliness4.7
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All reviews(623)
Positive reviews(609)
Reviews with photos/video(140)
Convenient location(108)
Friendly front desk staff(85)
Easy to get around(39)
Close to scenic area(29)
Comfortable bed(21)
Loved the view(13)
Perfect for kids(9)
Offers pick-up/drop-offs(8)
Negative reviews(14)
Надежда Мун
2-bed Room
Stayed in Nov 2024
Travel with friends
56 review
5.0/5
Outstanding
Posted on Dec 20, 2024
Good hotel. I liked the location. Near bus stop and metro. Clean and bright room. Soft pillows, warm blankets. Friendly reception.
Response from Property: Dear guest, hello! We are honored to see such a high evaluation of our service from you. Your satisfaction is our pursuit, and we will continue to work hard to provide you with more meticulous and thoughtful service. We look forward to your visit again and enjoy the warmth of your home
OANA MARIA
2-bed Room
Stayed in Nov 2024
Travel with friends
2 review
5.0/5
Outstanding
Posted on Dec 27, 2024
The room was extremely clean and warm, the staff really friendly, they don’t really speak English, but with a broken Chinese and google translate everything was perfect. The location of the hotel is amazing, you go out, walk like 100 m and already have 2 of the big attractions from Xi’an. The food is not included, but that’s not a problem as the hotel has a few 7/11 stores around. I would book again and I also recommend.
Response from Property: Dear guest: Hello! Thank you for your trust in Cloud Four Seasons! Thank you even more for your generous praise and strong recommendation! Cloud Four Seasons is the most beautiful and warm home for you in Xi'an. Remember to come back often when you have time!
GraceG428
2-bed Room
Stayed in Sep 2024
Travel with friends
12 review
4.2/5
Very Good
Posted on Nov 6, 2024
Very strong cigarette smell everywhere even stated non smoking floor. Witnessed opposite room just open the door and smoking freely.
Response from Property: Hello guest, we highly value your negative review and deeply regret it. We will take this opportunity to comprehensively review and improve the quality of our services, and look forward to winning your recognition with practical actions in the near future.
Anonymous User
Family Room
Stayed in Jul 2024
Travel with friends
12 review
4.5/5
Great
Posted on Nov 24, 2024
The cleanliness of the property stood out, and the spaciousness of the room made it very comfortable. I particularly appreciated the thoughtful design of the bathroom, with a clear dry and wet separation and the sink located outside the toilet area. This layout made it so much more convenient for washing up and getting ready.
The smart TV was another highlight—modern, user-friendly, and a great addition to the room’s amenities.
Additionally, the location is unbeatable! Being so close to the attraction
Response from Property: Dear guest: Hello! Thank you for your trust in Cloud Four Seasons! Thank you even more for your generous praise and strong recommendation! Cloud Four Seasons is the most beautiful and warm home for you in Xi'an. Remember to come back often when you have time!
Girlie
Queen Room
Stayed in Jul 2024
Family
1 review
5.0/5
Outstanding
Posted on Aug 31, 2024
Good and clean hotel very convenient
Location is the best
Response from Property: Thank you for your praise of our hotel, we are very happy to get your recognition,welcome to stay again next time
Tom Shanti
Family Room
Stayed in Jun 2024
Family
45 review
5.0/5
Outstanding
Posted on Jul 17, 2024
Nice place and great location! Right in town and great amenities
Response from Property: Thank you for your positive comment. Your encouragement will keep us moving forward. We sincerely hope that we will have more chances to serve you. Thanks!
@bihan@
Family Room
Stayed in Oct 2024
Family
8 review
5.0/5
Outstanding
Posted on Nov 25, 2024
Facilities: Very good
Hygiene: Very clean, the cleaning lady is very enthusiastic and considerate
Environment: Right next to the Tang Dynasty City that Never Sleeps, very convenient for visiting scenic spots
Service: The little sister at the front desk provided very good service, very patient, answered every question, and the answer was very detailed, thumbs up
Original TextTranslated by Google
Response from Property: Hello! A city, a wonderful memory. Thank you for meeting you in the ancient city of Xi'an. Thank you for your recognition. All our staff are encouraged by your praise. At the same time, we are constantly working hard to achieve perfection. I believe we will do better in the future and sincerely look forward to your visit again.
Anonymous User
Family Room
Stayed in Oct 2024
Other
1 review
4.0/5
Very Good
Posted on Nov 6, 2024
The hotel I booked when visiting Xi'an is very close to the Big Wild Goose Pagoda and the Datang City subway station, which can be reached in about 15 minutes on foot. Therefore, it is very convenient to go to various attractions. There is also a chef's restaurant at the door, which serves good Shaanxi cuisine and is worth a try. The hotel facilities are good, all of which are smart appliances, which are very convenient to use. The hardware facilities are all OK, but the sound insulation of the hotel is really very very very bad. At night, there was always a sound similar to that of boiling water coming into the room. There was still noise even at normal rest time, which especially affected my rest. People who sleep lightly at night need to consider this. I don't know if it is like this in every room, or only in my room. Anyway, I endured it for two days.
Original TextTranslated by Google
Response from Property: 非常抱歉因我們的疏忽給您帶來了不便。我們深知噪音對您的休息造成了困擾,為此我們承諾將迅速採取行動儘快處理這個問題。我們將對酒店進行全面細緻的檢查,並且着手解決存在的隔音問題,努力為你打造一個寧靜舒適的住宿環境。針對於晚上還一直有噪音的問題,我們也會盡快與相關負責人員進行溝通儘可能保證夜間休息。最後非常感謝您的反饋,讓我們有機會改進併為您提供更好的住宿體驗。
Guest User
Family Room
Stayed in Sep 2024
Other
2 review
5.0/5
Outstanding
Posted on Nov 3, 2024
The hotel is under the BTG Home Inns chain, which is reassuring. The hotel is very close to the Big Wild Goose Pagoda and the Tang Dynasty City that Never Sleeps. The room hygiene is also very clean, and the front desk service is very enthusiastic. Overall, I am very satisfied.
Original TextTranslated by Google
Response from Property: 每一天,我們都在喜歡着一些人,也被些人喜歡着,情感是人一生的紐帶,人與人之間的緣分就是那麼妙不可言,感謝我們相遇了!我們努力着,追求着,期望帶給您的都是驚喜與愉悦,期待我們下一次的相遇,祝您幸福健康~~
Xiaodiandianchang
Superior 2-bed Room
Stayed in Sep 2024
Family
67 review
5.0/5
Outstanding
Posted on Oct 19, 2024
Good location, high cost performance, the service on duty at night is slightly worse, but the waiters during the day are very enthusiastic
Original TextTranslated by Google
Response from Property: 感謝您下榻西安雲上四季酒店,非常抱歉在您入住期間產生不愉快的經歷,常抱歉此次的入住經歷沒有達到您的期望,就您反饋的服務問題我們已經向酒店全體員工再次進行培訓以確保服務好每一位客人,感謝您的監督與督促,因近期附近商鋪有在裝修,垃圾會集中晚上統一清理,剛好您入住當天有清理垃圾故而有噪音出現,我們已經與裝修商鋪溝通,實在抱歉,再次向您致以歉意,同時也歡迎您的再次選擇,希望能給您帶來不一樣的入住體驗,祝福您:事事順心,萬事如意!
Guest User
Queen Room
Stayed in Aug 2024
Other
1 review
5.0/5
Outstanding
Posted on Sep 30, 2024
1. The room is clean and hygienic, the receptionist is very nice, and it is very convenient to travel. The Big Wild Goose Pagoda in the Tang Dynasty City is just a few steps away, and the hotel facilities are very good! Smart toilet, furniture voice control [strong]
2. The mattress is very comfortable, and you can fall asleep quickly when you lie down. The hotel room provides two bottles of free mineral water every day. If you need it separately, the front desk is also very considerate to prepare a small refrigerator, which you can take yourself.
3. The hotel provides a self-service laundry room, dryer, ironing machine, and the environment is also very good. The hotel's small courtyard also provides clothes drying rods.
In short, if you are traveling with your family and children, this hotel is highly recommended, very clean, very reassuring, and convenient to play. The attitude of the hotel service staff is also very good. In short, you can rest assured to book it.
Original TextTranslated by Google
Response from Property: Thank you very much for your high evaluation. We are very happy to add comfort and convenience to your journey. We are very encouraged to know that you are satisfied with our location, room environment, bedding comfort and meticulous service. Your recognition is our driving force for continuous pursuit of excellence. We look forward to welcoming you again in the near future and creating more warm and wonderful accommodation experience for you.
Guest User
Business Queen Room
Stayed in Aug 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Oct 6, 2024
At first, I chose this hotel because of its name, Four Seasons on the Cloud, which is very artistic. After checking in, I found that I liked the decoration of the hotel very much. The location is very good, very close to the scenic spot, and you can see the prosperity of the Tang Dynasty in Xi'an when you go out. There are countless young ladies wearing ancient costumes for taking pictures. I have experienced ancient costumes myself. Xi'an is a very tolerant city. I don't think it's strange to walk on the street in Tang suits and Hanfu because everyone is wearing them.
The rooms in this hotel are very clean, sanitary and tidy. I feel very relieved to stay with my grandmother and children. The mattress is very comfortable. There is free mineral water in the lobby, and tea bags and mineral water are provided free of charge in the room. The service of the girls and boys at the front desk is very good. I will choose this hotel next time I go to Xi'an. It is convenient and clean.
Original TextTranslated by Google
6/9
Response from Property: Thank you very much for your high evaluation. We are very happy to add comfort and convenience to your journey. We are very encouraged to know that you are satisfied with our location, room environment, bedding comfort and meticulous service. Your recognition is our driving force for continuous pursuit of excellence. We look forward to welcoming you again in the near future and creating more warm and wonderful accommodation experience for you.
Guest User
Business Queen Room
Stayed in Aug 2024
Other
2 review
5.0/5
Outstanding
Posted on Oct 2, 2024
I like this hotel very much. The overall feeling is very good. The room is very clean and warm. The housekeepers are very easy-going. There are free tea bags and mineral water. The tea is very good and I like it very much.
Let me talk about the hotel's service. There are many things to note. The front desk service is very warm and polite, and they are very familiar with the hotel. The recommended attractions and places to eat are good. The room cleaning auntie is also good. We can deliver anything we need in time. In addition, the hotel also provides the performance schedule of the Tang Dynasty City that Never Sleeps for free, which is very good.
The third point is the location. The location is invincible. The door is the city that never sleeps. The main street is opposite the hotel. The Big Wild Goose Pagoda is on the right hand side. It takes three minutes to walk. It is super convenient to go shopping.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! I am glad that you chose Yunshang. I was shocked to see your comments! The hotel is located in the bustling area of Dayan Pagoda, the Tang Dynasty City that never sleeps. It has the bustle of the prosperous Tang Dynasty and the convenience of the city. Home is a safe haven, a cozy nest, and a place that warms the body and mind. Home is where there is love. We have always hoped to use our caring and warmth to become the home away from home in your heart. We look forward to your next visit home and wish you a happy life!
Guest User
Business Queen Room
Stayed in Aug 2024
Family
9 review
4.6/5
Great
Posted on Sep 7, 2024
Very good hotel, very close to the subway station, very convenient to visit Datang City that never sleeps at night, it only takes ten minutes to walk back to the hotel, and the front desk lady also upgraded the room, the lobby attendant helped to carry the luggage upstairs, thank you very much, I will stay here again next time, very satisfied
Original TextTranslated by Google
Response from Property: Dear guests: Hello! I'm glad you chose Yunshang. I was shocked when I saw your review! The hotel is located in the bustling area of Big Wild Goose Pagoda and the Evernight City of the Tang Dynasty, with the excitement of the prosperous Tang Dynasty and the convenience of the city. Home is a haven from the wind, a warm nest, and a corner that warms the body and mind. Home is where there is love. We always hope to use our thoughtfulness and warmth to become the home away from home in your heart. We look forward to your next visit home and wish you a happy life!
Guest User
Business Queen Room
Stayed in Jul 2024
Family
14 review
5.0/5
Outstanding
Posted on Aug 27, 2024
The room is clean and tidy, and the service is first-class!
It is worth mentioning that the hotel is in the Tang Dynasty City that never sleeps. It is very close to the fountain and the Big Wild Goose Pagoda, which is very convenient!
In addition, there are many delicious foods around!
Original TextTranslated by Google
Response from Property: Dear guests! Thank you very much for your support and recognition of the hotel. Everything we do is to bring a different stay experience to every guest. We are really moved to see your satisfaction and affirmation. We will continue to work hard and be ready for you to come back at any time.