Shu Man Hotel Reviews

Nice hotel, good location. We extended our stay at this hotel because we wanted to stay longer in Xian.

Loved having the metro station right next to the hotel, as well as a lovely view of the city wall! Also appreciated the daily housekeeping and gifts, overall time and money definitely well spent :)

Absolute perfection, the hotel is a stand-Jo alone buidling without mixing with other hotels which makes it safer. check in process was smooth as well. 2 mins walk to the nearest station, close to the city wall, bicycles are just outisde. Their service are good and 24 hrs responsive. There are convenience stores next to the hotel and food stalls within walking distance. Room chosen was upgraded automatically for us. Even tho the view from the room not able to see city wall very well, but the windows are big with good lighting into the room. No complains there. AI smart function useful as well. Room clean and modern. Will come here again and recommend friends/international travellers here.

I had a few problems at the hotel, but my overall experience was ok. The staff were super kind and willing to help. The first issue was with the air conditioning. I’d put the temperature on 20°C (which is the lowest, according to the staff), but it never reached that, the lowest it got on the room was 24°C. If you like a cooler place, maybe that’s not a great option for you. The second one was with the shower. On my second day there, I went to take a shower around 7:40 am and it was super hot, the water wouldn’t cool down no matter what, when I turned the tap to cold, the water would stop. I was quite in a hurry that day, so I didn’t want to waste time talking to the staff about it and ended up not inquiring about this issue. Another con is that there is no minibar in the room, which would’ve been pretty helpful to preserve food (since the hotel doesn’t provide breakfast), especially with the air conditioning problem. The lightning is also kind of bad, so the rooms is a bit dark. The pros are the location of the hotel, which is pretty good, right next to a subway station, and the staff. Once I arrived, they sent welcoming snacks to my room. If you can’t speak mandarin or don’t understand what they’re saying, they’ll do their best to talk to you, even if it requires the use of a translator app. The hotel provides an afternoon tea and a night snack daily.

It was a pleasant experience staying in this hotel. The nearest metro station is within a short walking distance. They have this voice operated AI device that responds to your requests such as turning on and off the lights, setting the alarm etc. which was something quite a novelty. A special thanks to the 小帅哥 hotel staff who gave me a box of welcome snacks on the first day of my stay and a farewell gift when I checked out. The only downside I can think of is that the restaurant was not in operation during my stay there.

During my three nights stay there, never once my bedsheet was changed. Cleanliness is pretty bad.

The Service here is super good. The hotel very clean and very comfortable. Traveling is super convenient because the train station is just nearby. The free afternoon tea is very comforting! The scenery and tourist attraction is just located beside so is easy to take a look.

Very good location where u can right after hotel is metro station. Room is clean and with smart switch.

The location of the hotel is spot on, and really close to the Andingmen metro station. Walking distance to the Xi'an city wall, and about 20-30 minutes towards the Muslim Quarter and the Drum/Bell Tower. The hotel looks modern and equipped with all the amenities you need, and most importantly really good value with the price. The reception was very friendly, although limited in their English skills. The welcome snacks and tea was also really appreciated. The hotel had nice technologies to turn on/off lights and close curtain simultaneously.

Great facilities and location, would recommend. Very close to newly opened emsphere.

Totally in love with this hotel and its excellent service from the moment we stepped into and out. Staffs were helpful and kind throughout our stay! Its AI in the room and not forgetting the gift that was given out of gesture 💯💯💯

Good location Clean hotel with welcome tea and snack. Tiny cozy coffee shop at the lobby.

An amazing find, location is perfect for cycling the city wall and also using the metro you can get anywhere. Would 100% stay here again.

Good location near to Andingmen (安定门），3 minutes walk to metro station. Pretty clean and comfortable room. Friendly stuff. No breakfast, but has nice snacks box. Also had a small gift from hotel.