No.30 Xiguan Main Street, Lianhu District, Xi'an, Shaanxi, ChinaView Hotel Details
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Shu Man Hotel Guest Reviews
4.8/5
Excellent
5465 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.8
Amenities4.7
Service4.8
Cleanliness4.8
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All reviews(5465)
Positive reviews(5407)
Reviews with photos/video(1161)
Easy to get around(1134)
Convenient location(952)
Close to metro(802)
Friendly front desk staff(518)
Would stay again(182)
Tasty food(169)
Perfect for families(78)
Negative reviews(58)
Guest User
Ai Encounter Sunshine Double Bed Room (Full House Smart Home System)
Stayed in يوليو 2024
Family
19 review
5.0/5
Outstanding
Posted on 1 أغسطس 2024
Nice hotel, good location. We extended our stay at this hotel because we wanted to stay longer in Xian.
Anonymous User
Ai Leisure City-View Double Bed Room (Full House Smart Home System)
Stayed in يونيو 2024
Solo travelers
9 review
5.0/5
Outstanding
Posted on 4 يوليو 2024
Loved having the metro station right next to the hotel, as well as a lovely view of the city wall! Also appreciated the daily housekeeping and gifts, overall time and money definitely well spent :)
Response from Property: Dear, thank you for your recognition of Shuman Hotel. We will get better and better when you come next time. There is a cafe on the first floor of the hotel. For the convenience of customers, we have opened a specialty supermarket, right next to the hotel. The price can be said to be wholesale price. The room has Shaanxi special Fu tea and instant water boiler. The hotel is right outside the subway entrance. The hotel is right next to the city wall, diagonally opposite Xi'an Children's Hospital and next to Xi'an's famous Fifth Orthopedic Hospital. Go to the hotel. Every attraction in Xi'an is super convenient, such as Muslim Street, Sajin Bridge, Bell Tower, Ancient Tower, Shaanxi History Museum, Yongning Gate, Tang Dynasty Evernight City and other attractions. For your better stay experience, please stay in our hotel If you have any questions during this period, you can directly contact our front desk staff. Welcome home next time. We love you and even more love to every partner who is about to stay at the hotel!
tylee
Ai Leisure City-View Double Bed Room (Full House Smart Home System)
Stayed in أبريل 2024
Family
2 review
5.0/5
Outstanding
Posted on 27 أبريل 2024
Absolute perfection, the hotel is a stand-Jo alone buidling without mixing with other hotels which makes it safer. check in process was smooth as well. 2 mins walk to the nearest station, close to the city wall, bicycles are just outisde. Their service are good and 24 hrs responsive. There are convenience stores next to the hotel and food stalls within walking distance. Room chosen was upgraded automatically for us. Even tho the view from the room not able to see city wall very well, but the windows are big with good lighting into the room. No complains there. AI smart function useful as well. Room clean and modern. Will come here again and recommend friends/international travellers here.
6/13
Response from Property: Dear, thank you for your recognition of Shuman Hotel. When you come next time, we will become better and better. There is a cafe on the first floor of the hotel, and the room has Shaanxi characteristic Fucha and instant water heater. When you go out, it is the entrance of the subway. The hotel is on the edge of the city wall, diagonally opposite Xi'an Children's Hospital, next to the famous fifth hospital of orthopedics in Xi'an. It is super convenient to go to every scenic spot in Xi'an, such as Huimin Street, Sajin Bridge, Bell Tower, Ancient Building, Shaanxi Historical Museum and other sce
Nata_
Ai Leisure City-View Double Bed Room (Full House Smart Home System)
Stayed in أبريل 2024
Solo travelers
5 review
4.5/5
Great
Posted on 25 أبريل 2024
I had a few problems at the hotel, but my overall experience was ok. The staff were super kind and willing to help.
The first issue was with the air conditioning. I’d put the temperature on 20°C (which is the lowest, according to the staff), but it never reached that, the lowest it got on the room was 24°C. If you like a cooler place, maybe that’s not a great option for you.
The second one was with the shower. On my second day there, I went to take a shower around 7:40 am and it was super hot, the water wouldn’t cool down no matter what, when I turned the tap to cold, the water would stop. I was quite in a hurry that day, so I didn’t want to waste time talking to the staff about it and ended up not inquiring about this issue.
Another con is that there is no minibar in the room, which would’ve been pretty helpful to preserve food (since the hotel doesn’t provide breakfast), especially with the air conditioning problem. The lightning is also kind of bad, so the rooms is a bit dark.
The pros are the location of the hotel, which is pretty good, right next to a subway station, and the staff. Once I arrived, they sent welcoming snacks to my room.
If you can’t speak mandarin or don’t understand what they’re saying, they’ll do their best to talk to you, even if it requires the use of a translator app.
The hotel provides an afternoon tea and a night snack daily.
Response from Property: Hello, I haven't seen you for a long time. Thank you very much for coming to China and choosing our Shuman Hotel. The first question is that the temperature of foreigners and Chinese people is still very different. I remember that when we were wearing autumn clothes and trousers, you came to Xi'an wearing shorts. I asked you at that time. Isn't it cold? Hee hee. The temperature of the air conditioner is still very suitable for people who are used in this season in China. I'm very sorry to make you dissatisfied with the temperature. The problem of cold water. On that day, the property maintaine
Chong
Ai Leisure City-View Double Bed Room (Full House Smart Home System)
Stayed in أبريل 2024
Solo travelers
1 review
4.7/5
Amazing
Posted on 18 أبريل 2024
It was a pleasant experience staying in this hotel. The nearest metro station is within a short walking distance. They have this voice operated AI device that responds to your requests such as turning on and off the lights, setting the alarm etc. which was something quite a novelty. A special thanks to the 小帅哥 hotel staff who gave me a box of welcome snacks on the first day of my stay and a farewell gift when I checked out. The only downside I can think of is that the restaurant was not in operation during my stay there.
Response from Property: Dear, thank you for your recognition of Shuman Hotel. We will get better and better when you come next time. There is a coffee shop on the first floor of the hotel. The rooms have Shaanxi special Fu tea and instant water boilers. You can just go out. The hotel is right next to the city wall at the subway entrance, diagonally opposite Xi'an Children's Hospital, and next to Xi'an's famous Fifth Orthopedic Hospital. The hotel is super convenient to every scenic spot in Xi'an, such as Muslim Street, Sajin Bridge, Bell Tower, Ancient Tower, Shaanxi Historical museums and other attractions. It’s really too close. Welcome you home next time. We love you and even more love to every partner who will come to the hotel.
kerokeropi
Ai Surprising Treasure Room (Full House Smart Home System)
Stayed in أبريل 2024
Solo travelers
21 review
1.2/5
Posted on 14 أبريل 2024
During my three nights stay there, never once my bedsheet was changed. Cleanliness is pretty bad.
Roxxi
Ai Leisure City-View Double Bed Room (Full House Smart Home System)
Stayed in أبريل 2024
Business travelers
6 review
5.0/5
Outstanding
Posted on 8 أبريل 2024
The Service here is super good. The hotel very clean and very comfortable. Traveling is super convenient because the train station is just nearby. The free afternoon tea is very comforting! The scenery and tourist attraction is just located beside so is easy to take a look.
Response from Property: Wow, your photos are a little beautiful. Haha, love you. Thank you for your recognition. Welcome home next time.
KohPauline
Ai Leisure City-View Double Bed Room (Full House Smart Home System)
Stayed in مارس 2024
Solo travelers
2 review
5.0/5
Outstanding
Posted on 5 أبريل 2024
Very good location where u can right after hotel is metro station. Room is clean and with smart switch.
Response from Property: Thank you for your five little stars, I wish you to be as bright as a star but not alone!!!
Stephen
Ai Leisure City-View Double Bed Room (Full House Smart Home System)
Stayed in مارس 2024
Couples
3 review
5.0/5
Outstanding
Posted on 24 مارس 2024
The location of the hotel is spot on, and really close to the Andingmen metro station. Walking distance to the Xi'an city wall, and about 20-30 minutes towards the Muslim Quarter and the Drum/Bell Tower.
The hotel looks modern and equipped with all the amenities you need, and most importantly really good value with the price. The reception was very friendly, although limited in their English skills. The welcome snacks and tea was also really appreciated. The hotel had nice technologies to turn on/off lights and close curtain simultaneously.
Response from Property: Dear, thank you for your recognition of Shuman Hotel. Haha, our English level is indeed a little poor, but we have a universal translator, and it is not a problem to go home. Welcome home at a time. Love you.
Rui Zhen
Ai Leisure City-View Double Bed Room (Full House Smart Home System)
Stayed in أبريل 2024
Solo travelers
3 review
5.0/5
Outstanding
Posted on 12 أبريل 2024
Great facilities and location, would recommend. Very close to newly opened emsphere.
Response from Property: Dear, thank you for your recognition of Shuman Hotel. When you come next time, we will become better and better. There is a cafe on the first floor of the hotel, and the room has Shaanxi characteristic Fucha and instant water heater. When you go out, it is the entrance of the subway. The hotel is on the edge of the city wall, diagonally opposite Xi'an Children's Hospital, next to the famous fifth hospital of orthopedics in Xi'an. It is super convenient to go to every scenic spot in Xi'an, such as Huimin Street, Sajin Bridge, Bell Tower, Ancient Building, Shaanxi Historical Museum and other sce
Zahvyay
Ai Leisure City-View Twin Room (Full House Smart Home System)
Stayed in مارس 2024
Travel with friends
13 review
5.0/5
Outstanding
Posted on 16 مارس 2024
Totally in love with this hotel and its excellent service from the moment we stepped into and out. Staffs were helpful and kind throughout our stay! Its AI in the room and not forgetting the gift that was given out of gesture 💯💯💯
Response from Property: Hahaha, I love you. We also like you very much. Welcome to Xi’an next time.
Junjira F
Ai Encounter Sunshine Twin Room (Full House Smart Home System)
Stayed in مارس 2024
Travel with friends
4 review
4.7/5
Amazing
Posted on 25 مارس 2024
Good location
Clean hotel with welcome tea and snack.
Tiny cozy coffee shop at the lobby.
Response from Property: Dear, thank you for your comments. We will continue to do a good job in hygiene and service. Welcome home next time. We love you.
Jamie.oconnor
Ai Leisure City-View Double Bed Room (Full House Smart Home System)
Stayed in فبراير 2024
Travel with friends
26 review
5.0/5
Outstanding
Posted on 10 فبراير 2024
An amazing find, location is perfect for cycling the city wall and also using the metro you can get anywhere. Would 100% stay here again.
Response from Property: Happy New Year Kiss! Welcome to China next time. We love you
丹青_Liya
Ai Leisure City-View Double Bed Room (Full House Smart Home System)
Stayed in يناير 2024
Solo travelers
4 review
4.2/5
Very Good
Posted on 4 فبراير 2024
Good location near to Andingmen (安定门),3 minutes walk to metro station. Pretty clean and comfortable room. Friendly stuff. No breakfast, but has nice snacks box. Also had a small gift from hotel.
Response from Property: I really like you. Welcome to our China next time. Thank you for recognizing our Shuman Hotel. Wishing you a happy new year in advance
Jonathan L.
Ai Leisure City-View Double Bed Room (Full House Smart Home System)
Stayed in ديسمبر 2023
Solo travelers
2 review
4.7/5
Amazing
Posted on 2 يناير 2024
This is a boutique hotel, 50 steps to subway station. The staff is very friendly. The room design is very modern and nice. If you stay during winter the hot water never fail you. They have own laundry room where you can wash cloth and dry it.
Response from Property: Haha, thank you for your recognition. We really like you and welcome you back home next time. We also welcome you to come to China again and wish you a happy new year 🎆