Near Qujiang Road, Yanta District, Xi'an, Shaanxi, ChinaView Hotel Details
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WOW COURTYARD HOTEL Guest Reviews
4.7/5
Outstanding
1670 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.7
Service4.7
Cleanliness4.7
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All reviews(1670)
Positive reviews(1633)
Reviews with photos/video(364)
Convenient location(289)
Friendly front desk staff(145)
Close to scenic area(84)
Well decorated(55)
Well designed(50)
Perfect for kids(21)
Garden view(12)
Has rooms for families(10)
Negative reviews(37)
EeVel
Enchanting Romance Smart Double Bed Room (Smart Guest Control + Whole House Heating + Queen Bed + Mini Fridge + Parlor)
Stayed in Oct 2024
Couples
3 review
3.5/5
Posted on Oct 26, 2024
Disappointed with this hotel for the following reasons:
1. Check in time was 2pm but our room was still not ready when we reached for check in at about 4 plus pm. Had to wait for housekeeping to clean our room, very bad!
2. Upon check in, room had urine smell and had to request housekeeping to come clean again and sprayed air refresher.
3. We stayed at this hotel for 3 nights and the lift broke down on second day of our stay and all the guests had to climb the stairs. Very bad they took so long to repair and lift was not made good when we checked out. The poor hotel staff and security guard had to hand carry our luggages down from the fourth floor. Really appreciative! They did it for the other guests also 😅😅😅
4. Hotel breakfast was the same everyday and not much variety, so do not expect too much.
Much said for the above, staff was generally friendly and pretty responsive when we had queries or required assistance though...
Response from Property: We deeply apologize for the inconvenience caused by the elevator malfunction. We will strengthen the daily maintenance of elevators to ensure that similar situations do not happen again. For the problem of a single type of breakfast, we will communicate with the catering department to enrich the variety and selection of breakfast, and strive to meet the taste needs of different customers. I am glad to hear that you have acknowledged our employees' friendliness and prompt response. We will continue to strengthen employee training and maintain and further improve the quality of our services. Thank you again for your feedback. We look forward to the opportunity to provide you with a better accommodation experience in the future.
Sylvia Husen
Riverside Blossom Smart Double Bed Room (Smart Guest Control + Whole House Heating + Zero Pressure Mattress + Mini Fridge)
Stayed in Oct 2024
Travel with friends
13 review
5.0/5
Outstanding
Posted on Oct 26, 2024
Location is very perfect for tourist.
Easy to find local food restaurant.
And many of delicious food
Response from Property: Wow~ I am so happy to see your five-star review~ Our hotel is located in the bustling district of Datang Never Sleeps City, and it only takes 3-5 minutes to walk to the surrounding attractions! Because of love, I am attentive. In my heart, every friend is an old friend I have met for a long time. Thank you for your carefulness and observation in commenting on Xiaoao.
Guest User
Riverside Blossom Smart Double Bed Room (Smart Guest Control + Whole House Heating + Zero Pressure Mattress + Mini Fridge)
Stayed in Oct 2024
Solo travelers
1 review
4.0/5
Very Good
Posted on Oct 25, 2024
Breakfast and room is good.(according to budget).Could not find a better rate at this location. The staff are friendly.
Communication with the staff is a hassle because no one speaks english. They use Digital translators(App).
Room partitions are very thin, you can hear other peoples talk(/Activities).
Response from Property: We appreciate your feedback! It's great that the breakfast and room met your expectations within the budget. The friendliness of our staff is something we always strive to maintain. We understand the difficulty with communication due to the language issue and using digital translators. We'll definitely work on improving our language capabilities to provide a better experience. As for the room partitions, we'll investigate possible solutions to reduce the sound transmission. Thank you again for your stay and your comments, and we hope to see you back soon with an even better experience.
anitacai
Smart Room (2 Beds) (Bathtub, Mini Fridge)
Stayed in Jul 2024
Family
11 review
5.0/5
Outstanding
Posted on Sep 19, 2024
Very close to Longest Day in Chang'an (长安十二时辰), near Everbright City, hotel was nice and clean. Breakfast needs improvement
Response from Property: Thank you for your recognition of our hotel. The hotel is located in the scenic spot of the city that never sleeps in Datang, and it is very close to the scenic spot on foot. The breakfast in the hotel is a buffet, and there are rice noodle wonton made by the chef on the spot. I wish you a happy life.
Guest User
Guestroom (Double Bed)
Stayed in Jan 2024
Couples
6 review
3.5/5
Posted on Jan 26, 2024
Good location, a stone throw away from Dayanta, Grand Tang Dynasty Ever Bright City.
Poor soundproof, you can clearly hear the conversation next door.
Response from Property: We are very sorry to have given you a bad experience. The front desk of the hotel has provided sound-proof earplugs. During the peak season, there are more tourists and more children. We are very sorry to have this problem. The hotel is located in a scenic area, hope to have the next visit, let us try to provide you with a quieter room, I wish you a happy life!
Yangjiang
Guestroom (Double Bed)
Stayed in Dec 2024
Family
20 review
1.5/5
Posted on Dec 3, 2024
Ah, the hygiene, I suspect the auntie has not been trained, there are a lot of small particles on the bed, the toilet seat has marks that can't be wiped off, for people with mysophobia, it is impossible to sit on it, although there is a disposable toilet cover, I still get my hands dirty, it is automatic and intelligent, the water sprays directly out, the bathroom is small and crowded, the spots on the wall are unbearable to see. I suggest that the boss should change the bathroom products, it's too unbearable. Having said that, the service is not bad, but it can't do anything. I won't go there again
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for your recognition of our service. We are also sorry that we have brought you an unpleasant experience in terms of hygiene. We have conveyed your feedback to the relevant departments, and will immediately strengthen the training and supervision of the cleaning ladies, and start arranging a comprehensive replacement and cleaning of bathroom products. We know that details determine success or failure, and we will correct the problem as soon as possible.
Wojiaoyuanxudong
Guestroom (Double Bed)
Stayed in Nov 2024
Family
1 review
5.0/5
Outstanding
Posted on Dec 1, 2024
The experience is really great! The room is spacious and clean, elegantly decorated, and fully equipped with intelligent facilities. The bedding is soft and comfortable, and you can sleep well all night. The service staff is warm and thoughtful, responsive, and professional. The subway station is not far away, with convenient transportation and complete surrounding facilities.
Highly recommended!
The environment is great, and there are souvenirs for you to give away
Original TextTranslated by Google
Response from Property: Thank you for your 5-point praise. Xiaoao just did what Xiaoao should do. I am really touched to receive your recognition and affirmation. The most beautiful thing is not to keep time, but to keep memories, just like the feeling of first meeting. Even an inadvertent smile is the story we miss the most. I hope time will be like the first meeting. Every love is a smile and touch from the bottom of my heart. It is Xiaoao's wish to make you satisfied and happy. Xiaoao will continue to work hard. Thank you for your support!
Guest User
Smart Room (2 Beds) (Bathtub, Mini Fridge)
Stayed in Nov 2024
Business travelers
4 review
5.0/5
Outstanding
Posted on Nov 28, 2024
The hotel is located near the Tang Dynasty City that Never Sleeps, which is quiet in a bustling city. It is very convenient for travel and has an elegant environment. The rooms are large and sanitary. The breakfast is complete, refreshing and delicious. The front desk is also very enthusiastic. In short, it is a very satisfactory accommodation experience.
Original TextTranslated by Google
Response from Property: Ding Dong~~~~I feel comfortable because of your thoughtfulness. Seeing your 5-point praise, Xiao Ao feels happy. Xiao Ao is very happy to bring you a pleasant mood during your journey. O(∩_∩)O~Thank you for your support and love for Xiao Ao. Xiao Ao looks forward to meeting you next time. Please remember our agreement~ Xiao Ao is waiting for you here... ————Happy Xiao Ao
Xinyi
Guestroom (Double Bed)
Stayed in Nov 2024
Family
21 review
5.0/5
Outstanding
Posted on Nov 25, 2024
The room design is unique, the service is very good, the breakfast lady is very friendly, and even the TV has SVIP activated, which is really good news for children. Highly recommended
Original TextTranslated by Google
Response from Property: Thank you for your five-point praise~ It is Xiaoao's honor to bring you a comfortable experience. Xiaoao is already spinning in circles with joy (〃'▽'〃) Your recognition is the driving force and goal of Xiaoao's progress. Xiaoao believes that guests are family members, and makes every stay of yours feel like returning home. The care, consideration, care and warmth for family members are the most sincere gifts that Xiaoao gives to you. Please believe that whether you are on a business trip or traveling, Xiaoao must be your best choice. Looking forward to your experience again, and welcome you home at any time! ! !
Guest User
Cartoon Smart Themed Room (2 Beds) (Bathtub, Mini Fridge)
Stayed in Nov 2024
Family
40 review
5.0/5
Outstanding
Posted on Nov 27, 2024
The customer service was very good, and the room type was upgraded for free. There is a large courtyard on the third floor of the hotel, and the children saw many rabbits. The Twelve Hours of Chang'an is at the door, and the Tang Dynasty City that Never Sleeps is a few minutes away. It takes more than ten minutes to walk to the Big Wild Goose Pagoda and the fountain at night. Datong Furong Garden and the Polar Oceanarium are very close.
Original TextTranslated by Google
Response from Property: It is our great honor to receive your affirmation. Satisfaction is only our starting point, and surprise and touching are our goals. Xiaoao is full of enthusiasm for you, and your feelings are our greatest expectation. Xiaoao strives to bring a more satisfactory stay experience to every guest. Thank you very much for your encouragement on the road to growth, and we look forward to seeing you home again!
JustinTF
Smart Room (2 Beds) (Bathtub, Mini Fridge)
Stayed in Nov 2024
Travel with friends
3 review
5.0/5
Outstanding
Posted on Nov 23, 2024
Suitable for Internet celebrities to check in, the decoration style is liked, the hotel service staff is enthusiastic, the hotel is clean and hygienic, recommended, and the address is also very convenient! The breakfast is delicious, and overall it is very good! Recommended to everyone!
Original TextTranslated by Google
Response from Property: We are honored to see that you have praised our hotel so much. Your encouragement is the direction we have been working towards. We will continue to maintain and make you feel at home every time you stay. Looking forward to seeing you next time!
Tiebiatongmeng
Enchanting Romance Smart Double Bed Room (Smart Guest Control + Whole House Heating + Queen Bed + Mini Fridge + Parlor)
Stayed in Nov 2024
Family
10 review
5.0/5
Outstanding
Posted on Dec 2, 2024
A third-floor family and a friend's family went to Xi'an with their children. Because the children were relatively young, they chose a place close to the Never Sleeping City and Furong Garden. After comparing several hotels, they decided on Wan'ao Courtyard. It takes 3-5 minutes to walk to Chang'an Twelve Hours, 5-8 minutes to Chang'an Never Sleeping City, and about 10 minutes to Furong Garden. It is also very convenient to take the subway to the Bell and Drum Tower during the day.
The hotel service staff is super enthusiastic. The cafeteria aunt is very friendly and interacts with our baby every day. The hotel front desk sister is afraid of disturbing the children's rest and specially arranged a quieter room for us. Very good, very satisfied~ Finally, two photos of the room, the light and shadow are amazing!
Original TextTranslated by Google
Response from Property: Thank you, Xiaoao has always been by your side, and is committed to serving every family member. Xiaoao is located in the national 5A-level scenic spot Datang Never Sleeps City. The hotel has a laundry room, courtyard, self-service breakfast restaurant, free Hanfu experience, and free coffee. Welcome to download our hotel's official APP-Wanaohui, where you can get more discounts and higher cost-effectiveness when booking rooms. We have always been committed to providing guests with a high-quality experience, and we look forward to you choosing us again and enjoying more affordable prices.
Guest User
Guestroom (Double Bed)
Stayed in Nov 2024
Travel with friends
8 review
5.0/5
Outstanding
Posted on Nov 22, 2024
The room was upgraded after I arrived. The hotel breakfast and hygiene were very good. The location is great. It is very close to the Big Wild Goose Pagoda and the Tang Dynasty City. I will choose this hotel next time.
Original TextTranslated by Google
Response from Property: Thank you for your five-point praise~ It is Xiaoao's honor to bring you a comfortable experience. Xiaoao is already spinning in circles with joy (〃'▽'〃) Your recognition is the driving force and goal of Xiaoao's progress. Xiaoao believes that guests are family members, and makes every stay of yours feel like returning home. The care, consideration, care and warmth for family members are the most sincere gifts that Xiaoao gives to you. Please believe that whether you are on a business trip or traveling, Xiaoao must be your best choice. Looking forward to your experience again, and welcome you home at any time! ! !
Guest User
Riverside Blossom Smart Double Bed Room (Smart Guest Control + Whole House Heating + Zero Pressure Mattress + Mini Fridge)
Stayed in Oct 2024
Travel with friends
8 review
5.0/5
Outstanding
Posted on Oct 15, 2024
Needless to say, the cleanliness is superb. The bed is very comfortable. I finally understood that the courtyard is facing the room. It is quiet in the midst of the hustle and bustle. The room decoration is also very ancient. Drinking tea and watching the scenery makes people relax all of a sudden. A small gift was given when checking in. The service staff are also very patient and friendly. There are also Hanfu costumes to wear at the door. The cost-effectiveness of living here is super high!
The cost-effectiveness is really super high
Original TextTranslated by Google
Response from Property: Ding Dong~~~~I am very happy to see your 5-point praise. I am very happy to bring you a pleasant mood during your journey. O(∩_∩)O~Thank you for your support and love for Xiaoao. Xiaoao is looking forward to meeting you next time. Please remember our agreement~ Xiaoao is waiting for you here... ————Happy Xiaoao
Guest User
Guestroom (Double Bed)
Stayed in Oct 2024
Family
6 review
5.0/5
Outstanding
Posted on Oct 12, 2024
The overall environment of the hotel is very good, the location is also very good, and the service from Xiao Wan and Xiao He at the front desk is very good! The breakfast is also very rich, and the ice coffee is worth a cup! The aunt in the restaurant is also very enthusiastic
Original TextTranslated by Google
Response from Property: Thank you for your five-star review. Your review is definitely our greatest support! We are honored to receive your full praise. We will continue to maintain high-quality service. Thank you for sharing this love with everyone. Satisfaction is only the starting point. Your satisfaction is our pursuit. Xiaoao believes that guests are neighbors. , so Xiao Ao is particularly concerned about everything you do when you stay in the room. Xiao Ao will definitely show you a better self, stay with you all the time, and serve every family member with inspiration. We look forward to your stay again~ ~