Baiwan Hotel

Baiwan Hotel Reviews

Baiwan Hotel

11/F, Huixin International Plaza, 62 Fuzhou Road, Yining, Xinjiang, ChinaView Hotel Details
Baiwan Hotel
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Baiwan Hotel Guest Reviews

4.3/5
535 review
Verified reviews
Location4.3
Amenities4.3
Service4.3
Cleanliness4.3
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All reviews(535)
Positive reviews(502)
Reviews with photos/video(212)
Friendly front desk staff(67)
Classy environment(66)
Convenient parking(32)
Delicious breakfast(20)
Would stay again(11)
Perfect for business trips(9)
Clean bedding(7)
Close to train station(6)
Negative reviews(33)
Guest User
2-bed Room With City View
Stayed in Sep 2023
Couples
30 review
5.0/5
Outstanding
Posted on Oct 15, 2023
Very good hotel, very clean tip top nickel! Very good localisation and very helpful to have toothbrush and toothpaste. No smell of smoke wish is rare in China.
Response from Property: 尊敬的賓客您好，非常感謝您的五星好評，祝您旅途愉快。
Andrew John
2-bed Room With City View
Stayed in May 2023
Couples
28 review
5.0/5
Outstanding
Posted on Jul 8, 2023
Very new and clean business hotel. Good facilities and amenities. Location was close to the food street and buses.
Response from Property: 尊敬的賓客您好，非常感謝您的五星好評，謝謝您對我們酒店的肯定，祝您旅途愉快。
Sittikorn Vongvanij
Family Parent-child Room
Stayed in Jun 2023
Solo travelers
22 review
5.0/5
Outstanding
Posted on Jul 25, 2023
Location is good
Response from Property: 尊敬的賓客您好，非常感謝您的五星好評，祝您旅途愉快。
Guest User
Standard Queen Room
Stayed in May 2024
Couples
6 review
1.0/5
Posted on Jun 21, 2024
It’s so bad! I don't know where the good reviews come from. The hygiene is poor and the service is even worse. The front desk refused to give me an extra room card or electricity card. They didn't give me a parking ticket when I parked for free. They said it could only be used once overnight. The floors in the room were all sloping, so I tripped and fell several times! Don't choose this one
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Response from Property: 尊敬的賓客您好，非常抱歉給您帶來不好的入住體驗，我們酒店定製房卡的時候就是每個房間一張房卡的呢，停車場的券是智能檢測到過夜的車輛呢不然是不能免費的哦，對於前台服務這一塊我們也會加強培訓的，避免這種事情再次發生，再次對您感到非常抱歉，也請您可以給我們酒店一個機會，讓您感受一下我們的衞生和服務質量有沒有提升，祝您旅途愉快！
Anonymous User
Superior 2-bed Room
Stayed in May 2024
Family
7 review
1.0/5
Posted on Jun 18, 2024
During the peak tourist season, I booked three rooms for RMB 529 a night and asked for a pair of slippers. The ones I received were old slippers that someone else had worn. When I called the front desk, the waiter had a very bad attitude. She said the slippers were all new without even looking at them. They couldn't be. The old one, and then hung up the phone, and then a security guard came up. When he called the front desk, he lied and said there was no signal before hanging up. She hung up before I could finish my words. How can the landline phone not have signal? The carpet in the room is also very dirty, and the newly opened toilet paper has a peculiar smell. I hope everyone will be careful when booking a room.
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Response from Property: Dear guests, I am particularly sorry that such a work error occurred. The front desk staff was on the night shift and was resting. He thought of saving money and did not throw it away immediately. He used it for himself during the night shift the next day. The security guard did not find this problem when delivering supplies. The main reason was that he did not expect such a thing to happen. , I am really, really sorry. Park Bay Hotel sincerely apologizes. We have always considered our guests. Your comments have also made us aware of our shortcomings and the key to rectifying the problems. The front desk phone number has indeed been contacted many times. The network maintenance staff have not solved the problem yet. We are really sorry about this, but we accept your criticism and supervision. If you have the opportunity, please give us the opportunity to come back and experience it again to see if we can improve the quality of service. Accept everyone's supervision and promote our As we grow, we will get better and better and provide you with good services. Thank you for your review and wish you a happy journey.
Guest User
2-bed Room With City View
Stayed in Mar 2024
Business travelers
11 review
5.0/5
Outstanding
Posted on Apr 22, 2024
I am really satisfied with the facilities of the hotel I stayed at this time. Although the room is not large, the layout is reasonable and makes people feel warm and comfortable. The bed is clean and tidy, and the mattress is moderately soft and hard, providing a good sleeping experience. The lady at the front desk also upgraded me to a water dispenser in the room, which was very considerate and I could drink clean water at any time. In addition, the various small details provided by the hotel also make people feel warm, such as sufficient bottled water for guests to replenish water at any time. The bathroom facilities are basically complete and the hot water supply is stable. Although the hotel is not luxury level, I was impressed by the practicality and convenience of its facilities. The service attitude of the staff is also very friendly, making people feel extra comfortable. Overall, the facilities and services of this hotel are commendable and it is a very cost-effective choice.
Original TextTranslated by Google
Response from Property: Dear customer: We are very grateful for your high praise. Your recognition is the biggest motivation for our continuous efforts and we look forward to serving you again!
Guest User
Standard Queen Room
Stayed in Nov 2024
Solo travelers
2 review
5.0/5
Outstanding
Posted on Dec 7, 2024
房間佈局看起來很舒適，有免費的水和耳塞，前台男生挺幽默，服務態度也很好
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Response from Property: 尊敬的賓客，非常感謝您對我們酒店的好評，我們會再接再厲不辜負您的好評。再次感謝您對酒店的肯定，期待再次光臨，祝旅途愉快！
Guest User
2-bed Room With City View
Stayed in Nov 2024
Business travelers
3 review
5.0/5
Outstanding
Posted on Dec 10, 2024
小馬服務好 房間很不錯 有免費停車場 不錯不錯很推薦！！！😁😁😁😁
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Response from Property: 尊敬的賓客，非常感謝您對我們酒店的好評，我們會再接再厲不辜負您的好評。再次感謝您對酒店的肯定，期待再次光臨，祝旅途愉快！
Guest User
2-bed Room With City View
Stayed in Nov 2024
Other
4 review
5.0/5
Outstanding
Posted on Dec 24, 2024
房間挺乾淨的，環境挺好的
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Response from Property: 尊敬的賓客，非常感謝您對我們酒店的好評，我們會再接再厲不辜負您的好評。再次感謝您對酒店的肯定，期待再次光臨，祝旅途愉快！
Guest User
2-bed Room With City View
Stayed in Aug 2024
Couples
4 review
5.0/5
Outstanding
Posted on Nov 20, 2024
我們是蜜語旅行 我們反正挺喜歡的呢 挺適合我們這種睡懶覺 非常乾淨 很安靜 前台服務員非常熱情最近美食也有很多
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Response from Property: 尊敬的賓客，非常感謝您對我們酒店的好評，我們會再接再厲不辜負您的好評。再次感謝您對酒店的肯定，期待再次光臨，祝旅途愉快！
Renzailvtujianjian
2-bed Room With City View
Stayed in Aug 2024
Couples
120 review
3.7/5
Posted on Nov 2, 2024
房間挺大，但是樓層服務人員打掃衞生不行，總是缺衞生間洗漱用品，也缺拖鞋。服務需要提升。停車廠雖然大，但是停車位置也緊張。早餐還挺好的！
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Response from Property: 尊敬的賓客您好，很抱歉給您帶來不好的體驗，我們已經將您的寶貴意見反饋給各相關部門跟進處理，酒店會不斷加強服務人員的服務態度，努力為每一位賓客提供更為優質的服務。
Guest User
Superior Queen Room
Stayed in Aug 2024
Couples
7 review
4.2/5
Very Good
Posted on Oct 1, 2024
可以呢，房間乾淨衞生，隔音效果好，電視機還是小米的，房間的視野也蠻不錯的，值得入住，服務也比較熱情.
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Response from Property: 尊敬的賓客您好，非常感謝您對我們酒店如此的青睞和喜愛！我們會繼續提供高品質的服務，希望您下次入住時再次感受到我們的熱情與專業！
Anonymous User
2-bed Room With City View
Stayed in Jul 2024
Couples
17 review
3.5/5
Posted on Aug 26, 2024
停車很方便，兩個酒店在一起，房間很大不過衞生一般吧，衞生間沒有乾濕分離洗澡很麻煩，最主要的是房間在電梯口的位置，晚上那個電錶箱一直一直在響很討厭
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Response from Property: 尊敬的客人，您好，非常感謝您的入住和點評。從您的點評中，我們很遺憾地看到此次入住未能達到您的期望，給您帶來的不便非常抱歉，對於您所提到的衞生問題我們已經嚴格要求客房清掃人員更加註重衞生細節，保證客房通風良好！客房隔音問題，我們會反饋給前台，下次您入住時可以幫您安排遠離聲源的房間。再次感謝您入住柏灣酒店，期待您下次入住時再次為您服務。
Guest User
2-bed Room With City View
Stayed in Sep 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Oct 27, 2024
服務非常好，停車場也是免費的停車位很多，環境也很好很乾凈
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Response from Property: 尊敬的賓客，非常感謝您對我們酒店的好評，我們會再接再厲不辜負您的好評。再次感謝您對酒店的肯定，期待再次光臨，祝旅途愉快！
Guest User
Standard Queen Room
Stayed in Nov 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Dec 14, 2024
喜歡非常喜歡
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Response from Property: 尊敬的賓客，非常感謝您對我們酒店的好評，我們會再接再厲不辜負您的好評。再次感謝您對酒店的肯定，期待再次光臨，祝旅途愉快！